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TriNet Zenefits

HR | OnBoarding | Payroll | Benefits | Compliance

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TriNet Zenefits Reviews - Page 4

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819 reviews

Recommended

SV
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Suzy V.

Food & Beverages, 201-500 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Bait and Switch

Reviewed 7 years ago

Zenefits is a great system overall. You can tell the functionality and comprehensiveness that the HR department needs is there, but that's where my positive review ends. I recently signed my company onto their platform sold on specific features like PTO. I selected Zenefits BECAUSE these functions where part of their free platform and I could add on what I needed (for a fee) as I went. I partnered...

Pros

The platform itself seems user-friendly, I did not have a chance to use all the features since the plan changed but overall seems fluid, and clear to use.

Cons

Horrible customer support takes literal DAYS to reply. They are also on Pacific time but do not start replying until 9 am their time, horrible for each coaster. Feels like they want to squeeze money out of you. If they cannot afford to run a free platform then they should not offer it, not punish the client later for their bad decisions.

AR
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Verified reviewer

Government Administration, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User friendly solution, good experience overall

Reviewed 4 years ago

We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week.

Pros

I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely.

Cons

The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest.

Vendor response

Thanks for your review. We appreciate your feedback.