Getting to Know U
I am impressed with how you can connect the lightweight solution to a pressing problem without overstating a development situation using salesforce etc. most of my clients are using FileMaker pro and cannot extend their operations due to the lack of connectivity etc that a limited desktop CRM has.
Connection, without a doubt this is connected to the overall CRM I will come back and talk more about this later
Still looking at the kinks and stuff will post more in the future.
I like the full integration
Cost and knowledge needed by workforce to scale.
Try it before you buy it but if you are going all in on Zoho may not be the highest risk choice you need to make for the money and the capabilities and long term cost to scale.
Less than 6 months