123Pet Software Pricing, Features, Reviews & Comparison of Alternatives

123Pet Software

Software for Managing Pet Services Businesses of All Sizes

4.26/5 (113 reviews)

123Pet Software overview

What is 123Pet Software?

123pet groom is designed for grooming operations of all sizes and is available in both installed desktop and cloud-based versions. 123pet care (separate product) is perfect for businesses that offer pet care services like kenneling, daycare, or training in addition to, or instead of, pet grooming.

Managers and employees can administer their schedules via browser from a smartphone, manage appointment bookings, see when a client has confirmed their appointment with our automated appointment text confirmations and reminders, and check clients in and out. Detailed client and pet records include contact information, service and pet notes, vaccination expirations, and purchase histories.

Many of the editions feature advanced marketing tools for promoting services, attracting new clients or inspiring return visits and re-booking. The system supports the deployment of email campaigns with professionally-built customizable templates. Robust payroll processing tracks hours worked, commissions for products and/or services. Some editions include a simple dashboard to visualize business and sales performance.

Online booking options are available with a free, customizable website and client portal login which includes the ability to take deposits and charge no-show fees with our integrated credit card processor. With that, you can also offer clients memberships, sell service packages, take deposits or collect pre-paid services. Native apps for Android and iOS are available for the 123pet groom suite, giving remote access to smartphone and tablet users on the move.
www.daysmart.com

Pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
123Pet Software screenshotGetting started with 123Pet Software123Pet Software screenshot: Capture online bookings with website and social media integrations, bringing in new client registrations within a matter of clicks123Pet Software screenshot: Create appointments and rebook services anywhere, anytime123Pet Software screenshot: Enter, record and reference pet information through the 123Pet mobile apps 123Pet Software screenshot: Manage appointments booked online 123Pet Software screenshot: Safely and securely accept payments before emailing receipts out to customers123Pet Software screenshot: Issue automated booking confirmations, appointment reminders and general communications via a variety of convenient channels123Pet Software screenshot: Enjoy remote access across every device, whether browser-equipped PC, smartphone or tablet123Pet Software screenshot: Schedule services from anywhere with 24/7 remote access connectivity, using companion scheduling apps to view, add or edit appointments while on the move123Pet Software screenshot: Keep in contact with valued clients with communication preferences, purchase histories and service notes all accessible123pet care Packages123Pet Demonstration123Pet App Quick Tour

123Pet Software user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.2
  4.3
Elainy Martinez

For pet sitters this is a great app

Used daily for free trial
Reviewed 2020-02-26
Review Source: Capterra

Great absolutely great this is a great way to make sure you have all the appointments and your services set up for your next pet friendly clientele

Pros
This is the must have platform if you work with animals. You have different packages to choose from and you have payroll options etc available for you 24/7 you dont have to worry about appointments since you will automatically receive reminders for you upcoming events

Cons
No cons about this platform, it's easy to use. Easy to set payroll and no more long nights typing numbers down this does it al for you

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Hanna Lucero

Great CRM for pet grooming

Used daily for less than 6 months
Reviewed 2020-06-10
Review Source: Capterra

I love 123 pet groom, only thing missing is a digital agreement. I love that this software could easily grow with me as my business becomes bigger.

Pros
This software is very user friendly, easy to navigate and integrate into your every day. I have the credit card processor through cardpointe integrated in 123 pet groom also and it has worked very smoothly and beat my bank merchant service pricing. During hard times of getting started they waved my monthly fee instead of my having to cancel and it helped keep me going! I love that I can book online and automate responses or emails to clients, it helps with busy work and avoid the need to hire.

Cons
The interface changes depending on the device you're using so it take a few minutes to get used to but nothing substantial. I login in my laptop, phone and tablet. I would LOVE to see the ability to have a digital agreement! I'm mobile so carrying around paper agreements is a headache especially for events I run. I also think it would be better for file retention. I would also like to be able to have more control of my online booking page, with more customization rather than just the looks of it. I'd like to customize the questions or number of pets they can add to the request etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Liz Freitag

The more they update the worse it gets!

Used daily for 2+ years
Reviewed 2018-04-30
Review Source: Capterra

Pros
We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

Cons
Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Response from 123Pet Software


We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Taylor Gonzalez

Three Tails Review

Used daily for less than 6 months
Reviewed 2020-06-18
Review Source: Capterra

We used PetDesk for over a year, they ended their grooming segment of their software and we were referred by our sales rep to try you all.

Pros
It is specialized to the pet industry. I also like the marketing feature with the ready templates

Cons
Just a few additional steps to send customers message their pet is ready and to schedule their appointments. There is no application for customers to have on their phone to request appointments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Crystal Ramos

123Pets

Used daily for less than 6 months
Reviewed 2020-06-15
Review Source: Capterra

I like it but there are some very easy fixes to make it more user friendly.

Pros
I like that it is easy to use and payroll is easy.

Cons
There is no space for additional people in the household to have contact info, there is not place for legal forms that we need to have on file. I can't hover over an appointment space and see the time... sometimes we book at the wrong time because we have so many people on the schedule.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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123Pet Software pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
View Pricing Plans

123pet groom comes in Basic, Deluxe and Premier packages and all offer a 14-day free trial, after which a subscription pricing package applies:


123pet groom Basic Package: $29 per month - 1 user included

123pet groom Deluxe Package: $59 per month - 3 users included + $9/month for each additional employee

123pet groom Premier Package: $109 per month - unlimited users included

123pet care packages start at $75 per month for unlimited users + $25/month for each additional module
(boarding, daycare, training, grooming...)

123Pet Software features

Activity Dashboard
Automatic Notifications
Billing & Invoicing

API (202 other apps)
Accounting Integration (105 other apps)
Activity Tracking (109 other apps)
Calendar Management (116 other apps)
Customer Database (112 other apps)
Customizable Reporting (136 other apps)
Data Import/Export (146 other apps)
Document Management (131 other apps)
Document Storage (100 other apps)
Electronic Payments (132 other apps)
Inventory Management (158 other apps)
Inventory Tracking (119 other apps)
Invoice Management (149 other apps)
Reminders (113 other apps)
Reporting & Statistics (243 other apps)
Search Functionality (135 other apps)
Third Party Integration (166 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for 123Pet Software

Key features of 123Pet Software

  • Photo management
  • Email confirmation
  • Pet birthday tracking
  • Receipt processing
  • Veterinarian list maintenance
  • Inventory management
  • Pet grooming
  • Real time online appointments
  • eReceipts
  • Client management
  • Appointment scheduling
  • Appointment reminders
  • Staff management
  • Mobile grooming
  • Point of Sale (POS)
  • Inventory management
  • Recurring appointments
  • Services list
  • Automatic database backups
  • Appointment notifications
  • Marketing campaign scheduling
  • Credit card processing w/ EMV
  • Employee scheduling and management
  • General ledger features
  • Native Android and iOS apps
  • Multi-location package available
  • Payroll and check printing
  • Real time business reports
  • Marketing referral tracking
  • Social media booking
  • Dashboard view
  • Employee time clock tool
  • Availability search capabilities
  • Email receipts
  • Appointment scheduling
  • Built-in check printing and payroll
  • Drag and drop appointments
  • 50+ email marketing templates
  • Marketing campaign management
  • Inventory management tools
  • Detailed pet profiles
  • Online booking facilities
View All Features

Benefits

Access your account from any web-enabled device anywhere in the world.

Intuitive color-coded, "drag-and-drop" scheduling simplifies appointment management and client check-in, while automating email and text reminders and confirmations, marketing campaigns and service promotions to your client database.

Maintain detailed customer and pet profiles complete with photos, treatment histories, notes and appointment preferences. Make product recommendations from a managed inventory of retail goods, track top selling items, and view sales reports.

Integrate credit card payments, secure credit card numbers so you can charge for no shows, take deposits or sell lucrative recurring memberships.

Manage the payroll process by leveraging built-in tools to accurately track employee hours, create individual commission profiles, generate payroll reports, even print checks yourself!

Native apps for Android, iPhone and iPad devices enable anytime mobile access to 123pet groom features including appointment administration, booking edits, customer checkouts, embedded maps with driving directions, "pet ready for pick-up" automated text alerts, client records and also sending out client communications.