Agency Matrix vs EZLynx Comparison

The number of users and price and it’s geared more to commercial and the scanning is better than Ezlynx

Accounting , lake of companies to rate, looks ugly and

Hi Essam, Thank you for your review of Agency Matrix. Your feedback is very important to us. We apologize for your experience so far with Agency Matrix and we would love the opportunity to address any additional questions or concerns regarding you Agency Matrix account. Please let me know how I can be of further assistance.

The ability to put information into one system for easy quoting, the integration with our management system was good

It didn't always work good with some of our carriers, we would get and error message saying password was incorrect with the carriers

Easy to use, navigate quote rating system. Supports most carriers and best integration with them. Good intergration with HawkSoft and other agency management systems.

Must support more Line of Business quoting in Texas, like Dwelling Fire.

EzLynx is best solution for any insurance agent who is growing. EzLynx helps agency to streamline his work, manage his customer data and generate more business by focusing more on marketing. It saves lot of agent's time and efforts. EzLynx offers seamless integration with many carriers and Agency Management Systems. Prompt Defaults are time-saver for those repeated questions for carriers. Exporting data from EzLynx to your AMS is as easy as simple click. In EzLynx, your customer data is stored securely and permanently unless you delete it explicitly. EzLynx is must have solution for any independent insurance agency which wants to grow soon and fast.

Currently carrier specific questions are scattered throughout all pages. They need to be streamlined more and should be placed at one place if possible.

I love that there are many carriers that are available on the rater It's great that you can quote multiple products by just completing one quote The management system is very detailed and can help an agency manage their overall book of business very well Return rates are very accurate and really are only incorrect if the company does not return information correctly or purposely manipulates the rate

The rater is difficult to learn for new users but they have plenty of tutorials that help along the way The company does not shy away from the fact that they are one of the most expensive raters on the market

No pros were added to this review

No cons were added to this review

It was a system we knew from prior affiliations. It was as known commodity

price, service, support, functionality, integration with outside apps (like Outlook), especially for Mac

This rater makes my job a lot easier. I am able to put most rating information in the rater once and get quotes back from many companies. There are rarely any issues. We are able to set both agency and personal preferences and create templates to make the work faster.

Tech support tickets are not as fast as I’d like to see. I’d also like to be able to rate other lines of mono-line business such as rental dwellings or snowmobiles. I would like to not have their marketing for their database system in my face all the time when I log in. I would like an opt-out option.

It works well for our service department.

Obtaining accurate reports is very difficult. They are often broken and will timeout during download. Trying to build a new report is even worse. The customer support for reporting is non-existent. As the marketing person for this agency, I need accurate reports that are easy to create. The data loss is literally stopping my job until our reporting issues are fixed.

I like the AMS functionality and reporting, but that's about it...

What I liked least about EZLynx was its lack of necessary functionality for my agency, which led to significant inefficiencies and frustration. The third-party integrations also didn’t work well, causing additional problems in our workflow. On top of that, the ease of use and overall user experience left a lot to be desired. When I tried to downgrade due to these issues, I found that EZLynx wouldn’t allow it because of our contract, which made the situation even more challenging. This ultimately pushed me to switch to AgencyZoom, which better met our needs and streamlined our operations.

The rater is easy to use. I like the rater.

The software does not integrate with my crm or agency management system, therefore I have to do double entry. I cannot import a lead from a form. You do have email campaigns to replace Infusionsoft but it is not as robust feature wise as infusionsoft. When you purchase all your addons like sales center etc, the program becomes way too costly for a 3 man shop. I've had the customer prefill for years and it has never worked. I cancelled it a while back. N ow I'm looking at switching to PL rater because they say their prefill works plus they have integration with mvrs to look up tickets and accident.

I would say that the reason for buying it would be the multirater, and if you buy the agency software its because of the multirater. 98% of the time the multirater works and it works great but the times it doesn't, it can be a pain figuring out what the error is from the carrier and how to fix it in the application. So as long as you don't encounter any issues this software is a dream but how many of you know anyone that never has software issues? Yeah none. So if you are savvy with software or have an IT team or network admin that you can use to troubleshoot with EZLynx than it is the software for you!

When the multirater failed due to an error (likely from my own making), however, not knowing how to fix it was annoying and then to have to call our MGA and then have them call EZLynx was a nightmare waiting in insurance purgatory for an answer! Otherwise its very easy to use and if you don't encounter issues the software is great! I would say the only other con is that its a little confusing when you have a client in the system to re-submit an app since you keep using the original quoting information and never re-submit a new application (except for re: to the quote--that is new) otherwise you just enter over previous information which is disconcerting because it doesn't appear you have previous application information.