Alexandria Reviews

To begin with, I just admire the customer support round the clock that they give. It's so hard to get stuck that for instance, you have to wait on their working hours, no! They got my needs. Cataloging is so superb and one can be in control of the software by navigating across panes easily.

I have not seen any cons yet, I have been using it for trial and I loved it.

Everything on Alexandria is very quick, and it is so easy to use. The size of the fonts for names/titles when checking students' books out, and checking them in is large, so reading glasses aren't needed. Multiple reports are available, and you can also import/export when downloading new students' info, which means it takes only minutes to add new classes to the system, instead of typing in information. Additionally, I love that the scanning of titles and student barcodes is so fast. Everything scans the first time in a nano second!

Nothing at all! It is a great system and I can't think of anything I'd suggest be changed.

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Alexandria offers so many things. It's a great way to organize our collection and know immediately whether we have an item, where it is, and whether it's available. I can fine-tune reports so I can zero in on exactly what I need to know. I can personalize fields and settings, and I can set permissions to restrict how much information others in our building can access or edit. Tech support is top notch! They address my questions and concerns with clarity and with respect, even when I feel I may have a silly question. I've learned much about Alexandria by calling tech support with a few questions and then hearing them explain a better way to do what I'm trying to do.

Maybe a con is that Alexandria is capable of doing so much that I am not even aware of.

We just upgraded to Version 7 and I appreciate how seamless and easy the conversion was. The program is so user friendly and nine times out of ten, I can "play" around with things and find exactly what I need. Any time I have an issue and have contacted technical support, they have responded immediately. The other thing I love about Alexandria is their willingness to take the suggestions from the user to improve the operations. I think it is a great program and I hope we always have it in my library.

This is a very trivial con, but I wish that version 7 gave us the ability to add a picture to the generic patron image. I know they are working on it, but my kids loved seeing the seasonal images I would put up for them. I was having trouble with the holds, but after talking to our tech support, it was fixed.

I've been using this software for 12 years. For all of this time, I've enjoyed the intuitive nature of the program, esp. when it comes to running reports. This is also a very easy program for cataloging. I use Dewey, and I often have to keep an OCLC tab open for finding the call number. Sometimes it populates with it, depends on the record.

My least favorite aspect of version seven is the way I generate reports like spine and barcode labels. I'm finding it fussy and time-consuming. There are good tutorials, however, it's just that time is always short when working in a busy environment like an elementary school.

Alexandria serves as a portal for the vocational training college which gives students access to a myriad of information services. The beautiful thing is that the software is hosted by the manufacturer, removing the need for installation, upgrades and security. We we made subscription, Alexandria takes care of the rest. We find it efficient that all the students at the college use the same user license. While accessing the online library resources, the students enjoy using their own devices, including android based. We also noted that by using Alexandria, we killed two bird with one stone. Alexandria partners with other library solutions, helping us to implement the time saving copy cataloguing as well as providing a platform for subscription of E-Books.

We so much rely on internet connectivity to access the library solution. It is frustrating to both staff and patrons when internet is down, as access is not possible.

The thing I like most about this software is the ease of doing reports, and adding books to my inventory.

The thing I like least is trying to find out answers on line. I am not a native computer person so the language is hard for me to understand. But the support is awesome, I just need to call for help instead of spending hours trying to figure it out on my own.

I have used Alexandria for years and it’s been stable and relatively trouble free. Tech support is wonderful, as well

The Help feature built into the program is not always easy to use.

I like that it's intuitive and clean, easy to use. I really like that Mitinet is embedded in the program which makes it much easier to catalog materials.

I wish that it had a few more functions such as being able to see students grade level on the main screen. I also wish that is was a bit easier to create lists for students.

I don't have a large point of comparison when it comes to library database systems, since this is the only one I've ever used. However, once I got it up and running it was very easy to use and super reliable. Customer service was EXCELLENT. Whenever I had a question, they got right back to me with a simple explanation, either through email or phone. I can't praise the customer service enough.

I am not a licensed librarian, so this was all very new to me. In the beginning, there was definitely a learning curve, and to me, at least, the online help was hard to follow. Again--could have been me. I was eventually able to figure most things out through trial and error. When I couldn't figure it out, I could always rely on their excellent support team.

I like that the features are user friendly and that there are constant updates from the company to ensure ease of use.

I only wish they would make the books display a bit bigger so that students could have a better look at the cover.

We have used Alexandria since it was introduced-we have always felt that they have the best technical support of any library software we have ever used. There technicians stay with you until any issues are solved.

Can't think of anything right away. Maybe the cost?

The customer service is awesome! It is a user friendly software that does what we purchased it to do.

I would like a few more reports but other than that it is great.

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Customer support was fantastic. We did have to pay for that service though.

Glitchy. Program went offline often. Couldn’t circulate books or use online card catalog.

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Easy to use, librarians love it. We have alexandria district wide for 4 schools and all students are synced into it via clever.

cost is slightly expensive. Definite learning curve when you first start using it.

Easy to use, great training provided and excellent tech support.

It's not always completely intuitive to find specific features (particularly ones that I rarely use). But there are so many features, they can't all be at my fingertips, I suppose.

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Allows even entry level users to catalog items with ease. Fairly intuitive navigation and easy scan and go cataloging.

I find that adding subject headings is a bit confusing. As often as not I end up duplicating terms and I never can figure out why.

Thanks so much for your feedback! Adding subject headings can be a little tricky sometimes - give us a call at (800) 347-4942 and we'll help you determine where these duplicate terms are hiding. We're so glad that you're having a great experience so far, and we want to make sure it's the best possible!

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