Arborgold Features

Arborgold

Lawn care, landscape & tree service management

4.63/5 (54 reviews)

Arborgold Feature Summary

  • Groundskeeping
  • Irrigation tracking
  • Landscape design
  • Quotes / estimates
  • Scheduling & appointments
  • Plant database
  • Invoices
  • Client portal
  • Commission management
  • Credit card processing
  • Electronic payments
  • Email integration
  • Estimating
  • Inventory tracking
  • Invoice management
  • Job costing
  • Job management
  • Job tracking
  • Order management
  • Progress tracking
  • Proposal generation
  • Request routing
  • Resource management
  • Routing
  • Sales reporting
  • Status tracking
  • Third party integration
  • Receipt management
  • Appointment management
  • Automated scheduling
  • Work history
  • Route optimization
  • Order approval
  • Profit / loss
  • Mailing list management
  • Automated billing
  • Cash flow statement
  • Cost estimating
  • Productivity reporting
  • Customizable billing
  • Click-through tracking
  • Performance reports
  • Document management
  • Job scheduling
  • Contact management
  • Follow-up scheduling
  • Self-service portal
  • Engagement analytics
  • Inventory management
  • Email marketing

Competitor Feature Comparison

Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Cash Flow Management
Click Tracking
Client Management
Client Portal
Commission Management
Contact Management
Contract Management
Cost Estimating
Credit Card Processing
Custom Forms
Customer Database
Customizable Reporting
Dispatch Management
Document Management
Drag & Drop Interface
Duplicate Detection
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Notifications
Employee Management
Engagement Analytics
Estimating
Follow-up Scheduling
GPS
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Mailing List Management
Mobile Signature Capture
Order Approval
Order Management
Performance Reports
Productivity Reporting
Profit / Loss Statement
Progress Tracking
Proposal Generation
Purchase Order Management
QuickBooks Integration
Real Time Updates
Receipt Management
Request Routing
Resource Management
Route Optimization
SMS Integration
Sales Reporting
Self Service Portal
Status Tracking
Third Party Integration
Timesheets
Work History
Work Order Management
Visit WebsiteCompare App
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Cash Flow Management
Click Tracking
Client Management
Client Portal
Commission Management
Contact Management
Contract Management
Cost Estimating
Credit Card Processing
Custom Forms
Customer Database
Customizable Reporting
Dispatch Management
Document Management
Drag & Drop Interface
Duplicate Detection
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Notifications
Employee Management
Engagement Analytics
Estimating
Follow-up Scheduling
GPS
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Mailing List Management
Mobile Signature Capture
Order Approval
Order Management
Performance Reports
Productivity Reporting
Profit / Loss Statement
Progress Tracking
Proposal Generation
Purchase Order Management
QuickBooks Integration
Real Time Updates
Receipt Management
Request Routing
Resource Management
Route Optimization
SMS Integration
Sales Reporting
Self Service Portal
Status Tracking
Third Party Integration
Timesheets
Work History
Work Order Management
Visit WebsiteCompare App
Appointment Management
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Cash Flow Management
Click Tracking
Client Management
Client Portal
Commission Management
Contact Management
Contract Management
Cost Estimating
Credit Card Processing
Custom Forms
Customer Database
Customizable Reporting
Dispatch Management
Document Management
Drag & Drop Interface
Duplicate Detection
Electronic Payments
Electronic Signature Capture
Email Integration
Email Marketing Management
Email Notifications
Employee Management
Engagement Analytics
Estimating
Follow-up Scheduling
GPS
Inventory Management
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Mailing List Management
Mobile Signature Capture
Order Approval
Order Management
Performance Reports
Productivity Reporting
Profit / Loss Statement
Progress Tracking
Proposal Generation
Purchase Order Management
QuickBooks Integration
Real Time Updates
Receipt Management
Request Routing
Resource Management
Route Optimization
SMS Integration
Sales Reporting
Self Service Portal
Status Tracking
Third Party Integration
Timesheets
Work History
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


6 reviews

Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


12 reviews

Arborgold Feature Reviews

25 reviewers had the following to say about Arborgold's features:

Theresa Queenan

Awesome customer support

2019-09-04

Have found history and tracking information that is available very helpful.

Pros

Can take customer information from initial call, create proposal, work order and then invoice. Large variety of reports available.

Cons

Large amount of flexibility for setup. Can be difficult to think through and transition from old processes to getting Arborgold setup and staff acclimated. Nice to have options - but need to work through some jobs and determine how you want services and crews to be configured.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David Q. Rico

Intital setup was very difficult and time consuming

2017-08-11

Customer support and training is definitely worth the price when you're setting up.

Pros

Has great features like route optimization, crew scheduling and lets you track inventory.

Cons

The software, all in all, is very sluggish. Toggling through items on a page or shifting through pages was very testing for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Chris Baley

Tree Business Management made Easy!

2018-08-15

Since coming onboard with Arborgold 5 years ago, we have been able to streamline our proposal to work order to invoicing capabilty.

Pros

The number of features avaible gives you great adaptability to your own methodology.

Cons

I still haven't figured out how to get it to lick stamps for me for my customers that don't have email!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pete Hoag Sr.

Arborgold Rocks!

2018-11-23

A complete picture of my operation. The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially.

Pros

1) Easy to use 2) Incredibly functional 3) Excellent Communication capabilities from the phone center to the invoicing. 4) Excellent customer support

Cons

In particular I have been asking for a link on Mobile Crew to the Maintenance file so that Un billlable hours can be applied to equipment or any other item when the crew is not working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Tree Management Systems


Thank you Pete for your great review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business. Regarding Mobile Crew, I've passed on your comments and suggestion to our product development team for additional follow up. Please keep an eye out for more information on mobile app updates as we're adding new features and enhancements almost quarterly!

Read more
Mike Haskell

Complete customer and job management program.

2015-04-16

This is my third year using Arborgold Cloud version.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Caitlin Wildeman

Personal Experience - Use of Arborgold and Contact with Support

2019-08-15

Anytime I have run into an issue customer support has been quick to help and easy to contact.

Pros

Arborgold communicates with many third-party apps and programs, such as Twilio and Google Maps, taking some of the work load off staff.

Cons

Would love to see more customization options with automated appointment reminders, such as changing or removing the time stamps.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sergio Mejías Palenciano

powerful tool with best customer service

2019-02-20

Pros

It can be adapt to any company size due to it's functionality, the customer service is brilliant, they will get back to you quickly and solving all your problems.

Cons

There are a few bugs, although when you report them they are usually sorted on the next update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Renee Mc Caster

EASE OF USE

2018-09-24

Anything that makes my job(s) easier and more efficient gets a gold star from me.

Pros

The software is very user friendly. It is not complicated to learn and switching from screen to screen is flawless.

Cons

Some areas required a number of steps to complete and I wish it was a little more efficient. The invoicing requires a deletion of the invoice to add a CC fee to the invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Caleb Smith

Unmatched software

2020-04-22

Pros

Ease of use and quick access to customer support.

Cons

Limiting features and UI needs improvement to simplify functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Tree Management Systems


Thank you Caleb for your review! We appreciate all feedback here at Arborgold. We are glad Arborgold software can help you manage your business!

Read more
John Rogalsky

First Class Service.

2018-12-18

They are tech support staff who I get to speak to the most offers second to none customer service with lightning fast responses to all my questions.

Pros

I’ve had demos with our competition, Arborgold keeps steps simple for efficiency and ease of use. They’re staff has always treated me extremely well addressing all my concerns and fast responses.

Cons

The biggest complaint I have is not being able to any invoicing, accounting, deposits from Mobile Estimator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Tree Management Systems


John thanks so much for your positive feedback! We really appreciate you and Rick's Plant Health care. Here's the great news... MobileEstimator is currently under technical development review, so there will be more features, including accounting and invoicing enhancements, arriving throughout this year.

Read more
W Curby Hughes

Arborgold

2019-10-03

The customer service is exceptional.

Pros

The SCM is great, and this really helps with our inventory counts.

Cons

We have a love/hate with the amount of updates, and new uses that they release. They seem to upgrade the program every couple of months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Tree Management Systems


Thank you Curby for your review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business!

Read more
James Clark

Solving problems exporting transactions into Qbooks

2018-08-03

The team is always courteous and patient and provides good customer support very helpful and I always get the problem solved quickly.

Pros

I am an outside accountant and only use the product to export transactions into QB or to research customer accounts.

Cons

Sometimes the exporting and matching process is slow.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jay Ubelhor

Our best Organization tool has just became our best PPE tool in this new time.

2020-04-07

Arborgold Team is Fantastic

Pros

The flexibility and conveniences that allows us to interact with our customers and pay invoices with a simple email!

Cons

There is quite a bit i am still learning every day but that is a good thing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Faith Schmandt

Arborgold has changed our business organization and customer interaction for the better!

2018-01-15

Better organization, more professional customer interaction, less headache dealing with various aspects of a job.

Pros

The reporting capabilities are fantastic!

Cons

I would say my least favorite thing is the learning curve. As it is a somewhat niche software, there's no way around having to spend some time learning how to use it. However, once your company is familiar with it you won't ever want to go back!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nancy Sepe

Way too slow to be productive...

2017-11-08

It's a very expensive software, maybe for a small tree or landscape company it would work but for us not cost effective.

Pros

ArborGold has a lot of capability and features. It's Industry specific so if your'e an Arborist, it has wonderful insight into your business and trade.

Cons

When generating reports especially, go get a coffee, do your nails and get lunch because it is a dog.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Software Advice
Helpful?   Yes   No
Read more
Steve Pike

The best balance of simplicity, full functionality, and cost I've ever seen!

2016-11-13

Literally, in two days we were fairly comfortable with the Sprout software. The dashboard is a great jumping off spot, the mobile estimator part of the program is simple and doesn't require a special app to use, and the crew scheduler/job scheduler is intuitive, drag and drop simple.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Scott Haigh

Has Great Functionality But Is So Slow

2018-03-03

Very few, spent much time customising and found it slow.

Pros

Depth of functionality, really like the Work Order feature to allow jobs to remain viewable but unscheduled until I can find a slot.

Cons

Lack of personalised email template - AB cannot add each customers name to the bill, for that personal touch I need to go in and add a name manually, which really takes away from the whole point of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No

Response from Tree Management Systems


On behalf of all of us here at Arborgold, we¿re sorry Arborgold didn¿t meet your expectations. When reviewing your training and support records, we didn¿t see any feedback or issues reported. Given the opportunity we could have helped to diagnose the speed issue. There are several variables that can affect speed, for example, internet connection, local memory on your machine for browser caching etc. Regarding the personalization of emails, Arborgold does have the ability to auto insert first name, last name or company name in your emails. Lastly, regarding the one line for description, you can click the + symbol to see larger text areas for unlimited service notes and work order notes. Arborgold features for the tree, lawn & landscape industry set us apart from other, more generic field service software. As your needs change I hope you¿ll return back for a chance to experience Arborgold once again and we can diagnose any issue you¿re having or questions on software features.

Read more
Paula Parshall

We highly recommend Arborgold!

2018-08-09

Pros

We are now able to track our customers, proposals, work orders, accounts receivable and payables much more efficiently!

Cons

I really cannot think of any Cons. We are overall extremely pleased!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brett Brooks

Arborgold changed the way i do business

2018-08-03

it has changed the way i run my company. for the better

Pros

Organizes everything from customer info to billing

Cons

difficult to learn and trouble shoot, it took a while to get used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dale Lyster

Arborgold Review

2019-08-27

Pros

Great customer service who replies quickly Very user friendly Great online training programs Easy Quick book exporting

Cons

Update google maps more often. Front of home views

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua Malik

Excellent Product combined with Excellent Customer Service

2015-04-13

I was struggling with a quality Software Program to assist in client management and this product has done just that.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Diane Lucas

ATC Review

2018-08-10

The support group has been very helpful.

Pros

Easy to use. Pretty detailed.

Cons

I had some problems exporting to Quickbooks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Stacy Pearson

Arborgold Delivers

2016-05-02

No more redundant typing, saving and attaching of proposals and invoices because we click a button and they are sent directly to the customer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Denise Buck

We are a small arborculture business and we use Arborgold to keep us organized!

2015-09-21

I feel like I don't use it to its fullest but the parts I use, the accounting, proposal writing and tracking features are wonderful.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Austin

Happy with Arbor Gold

2015-01-12

The system works and it's designed for exactly what we do.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more