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Aspire vs Jitbit Helpdesk Comparison

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Overview

Aspire is a landscape business management system for landscaping, construction, and snow & ice contractors with $1 million...

JitBit provides helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

1000

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

19

9

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

20

8

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

It provides all the necessary job costing information necessary to run our organization properly. Great customer service and excellent commitment to regular updates and improvements.

AH

Ashleigh H.

I enjoy the fact that they are constantly improving and interested to hear what their customers would like to see.

KK

Kelli K.

Aspire is a great product to operate a landscape and/or snow removal business on. They pride themselves is providing a great product and have a top flight customer service in supporting their users.

JO

Joe O.

Pros

We can handle our helpdesk perfectly with jitbit, keep our knowledgebase and everything works as smooth as silk, our customers are happy with it, so it's a great helpdesk platform.

AR

Anonymous Reviewer

Customer service is excellent and friendly. The product is really easy to use and a great price for the value.

FB

Francine B.

The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read.

Matt F.

Cons

That to me is the most ridiculous and will have me leave Aspire if we can't get it fixed asap. I would rather have nothing then messed up financials.

LH

Lauren H.

Inability to put system controls in place to minimize mistakes, particularly related to mishandling tickets and selecting services within an estimate tied to the wrong division.

CF

Christina F.

We went from one software to this software and it was extremely difficult to transition.

KK

Kelli K.

Cons

It has to be removed from the apps libraries, you can't have an app that can't be used it gives a really bad image to the company, in our case we have simply forgotten that Jitbit has an app.

AR

Anonymous Reviewer

With the logging problem above, reporting doesn't handle tracking tech calls very well as they are logged on behalf of another user. We had to write custom reports to handle this.

RR

Rob R.

Worst customer service ever, The App doesn't work.

JZ

Jeofrey Z.

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features66
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Bid Management
  • Billing & Invoicing
  • Calendar Management
  • Call Center Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • For Janitorial Services
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Network Monitoring
  • Payroll Management
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • Total features31
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Audit Trail
  • Automated Routing
  • Automated Scheduling
  • Bid Management
  • Billing & Invoicing
  • Calendar Management
  • Call Center Management
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • For Janitorial Services
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Historical Reporting
  • IT Asset Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Network Monitoring
  • Payroll Management
  • Quality Control Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations5
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrations17
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier