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Nathan P.
Construction, 11-50 employees
Used daily for 1-2 years
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Aspire requires "power" users to understand and fully implement the system for the team. If has a lot of possibility and getting it to all work for you or modifying your processes to fir with Aspire take real time and effort. But for the average user who is putting this to work on a day to day basis the software is fairly easy to use.
Aspire's greatest weakness is the client facing side. The lack of easily changeable email templates is really a disappointing part of the software and certainly an area that they need to work on.
Hello Nathan - thank you for taking the time to leave a detailed review and insights on your experience. Aspire is definitely a "full" offering and there will be a transitional period, but as you say, there's real value in using the whole solution. I'll share your feedback on email templates with the product team, as we're always looking for areas to optimize. Thank you so much!
Rebecca C.
Construction, 11-50 employees
Used daily for 1-2 years
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Having gone through 2 other software programs before we got Aspire, I can say that Aspire was the easiest and most user friendly one. I really enjoy having the knowledge base and the Aspire support team readily available when you have any questions.
There are certain things that I feel Aspire could improve on:1) Real time labor increases throughout the system. If we have a labor or price percentage increase, it would be nice if the system was set up to update all areas that the labor or price needs to be adjusted. Currently, we have to go into each and every contract and update all prices and into each and every service on that contract. Very time consuming. 2) Having the ability to put the same service more than once on an opportunity. 3) Having more description on the mobile app than just the service on the schedule would help.
Rebecca, thank you for providing your insights and sharing your experience with us. Sounds like 3rd time was a charm! Get ready for an all new mobile app version coming this year. And, don't hesitate to follow-up here or through other channels to share your ideas, get any guidance you need, or let us know how we can help. Thank you!