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Asset

Landscaping software for contractors & interior plantscapers

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Asset Reviews

Reviews summary

Pros

Customer service and training have steadily improved, and everyone I work with is very professional and has a true desire to help and does.

Joe K.

As we begin our third season using Asset, we have been able to continue to work closely with Include and continue to better understand how Asset can work with and improve our business.

Theodore V.

I love Asset because it can do anything you want it to - from initial contact to final bill and everything in between. It is a very powerful business tool - this is not just quickbooks on steriods.

Joe K.

Cons

It works so poorly that we are going to take the loss of the time and money spent so that it does not completely cripple our business.

Kevin M.

I've voiced these complaints before and finally lost my cool during a remote training session on 4/7/15. I've contacted Customer Service, again, and the ball is in their court.

Theodore V.

The biggest problem is that it is not an open source platform and will not talk to any other software programs.

Kelly D.

Overall rating

3.7

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4

70%
positive reviews
67%
would recommend this app

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23 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
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Integrated Software for a Professional Landscape Company

Reviewed 6 years ago

After eight years on another platform we switched our $5MM+ landscape services business (construction & maintenance) to Asset this spring. We have found Asset to be extremely powerful, flexible, thorough and forgiving (making corrections/fixing user errors is integrated into every phase of the software). There are many incredible features and not enough space on this review. The most impressive...

Pros

No pros were added to this review

Cons

No cons were added to this review

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Incredible Power and Flexibility and totally integrated

Reviewed 6 years ago

Pros: the software is very flexible so that a company can use the features that best meat their needs. With all of the modules integrated, it allows us to create the proposal in the system and then never have to add additional information through the life cycle of the job, all the way through the billing! With the iCREWtek tool, our managers in the field have the tasks for the day on their smartphones...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Do NOT buy this software!

Reviewed 4 years ago

· We are a medium sized landscape company in the Midwest. We were looking for software that would tie our systems together, so we could get rid of double entry into different programs and that our data would 'talk' well through the business process. · Starting out we were SOLD that Asset was a one stop shop. It was supposed to do everything from taking a new lead all the way through...

Pros

They (attempt) to do it all. Jack of all trades, master of none. There are some bright spots to the software, but they are overshadowed by the Cons. At this point the Cons so far outweigh the Pros there is nothing I can put in here that should sway you to buy the software.

Cons

Navigating the software Disjointed. You have one main software piece that is called CX that has different modules (programs) you open to do different aspects of the business, these separate programs require you to click Functions, then Refresh, in order for the different modules to talk to each other. All the modules have continuity issues, for instance when entering data in some modules the enter...

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  • Ease of use
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Great Fully Integrated Software

Reviewed 6 years ago

We are a large commercial landscape firm based in Dallas, and have been using Asset since 2002. We selected it after evaluating several other products. We looked at several listed here but the problem is integration! One competitor to Asset doesn't do payroll, another one has to be customized and oh by the way that is another $25,000, another made you run your business like they set it up NOT FLEXIBLE!!!...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great software for Landscaping Companies

Reviewed 4 years ago

Everything in one place. They are always quick to respond to my questions and requests and are happy to do one-on-one training.

Pros

Asset is a great system with a lot of capabilities. It has a customer database, invoicing, accounts payable, accounts receivable, employee manager, scheduler, payroll, vendor manager & payment portals all in one software. I like the ability to create proposals, invoices and email them to clients easily.

Cons

It's not the most up-to-date software, however the training provided more than makes up for that. I'd like the ability to make more customized alterations to the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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  • Likelihood to recommend7/10

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Not a user friendly or intuitive software, but you get used to it

Reviewed 4 years ago

Integrated information for all our systems

Pros

Truly integrated for all our systems - sales, estimating, job costing through production and accounting are all in one place.

Cons

Reports are difficult to use and manipulate. Report Builder is very difficult to use. We frequently need to export a report to Excel to get what we want. Modules do not all look or act the same. I hope that iCrewtek will work for us soon, we have not implemented it do to many issues

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Asset started off strong, but has slowly plummeted into the ground.

Reviewed 4 years ago
Pros

With asset you really can pull ANY report or find any information that you need. The problem is you have to jump through 1 million hoops to get that data.

Cons

The biggest problem is that it is not an open source platform and will not talk to any other software programs. The landscape industry as a whole, must evolve and this is a huge opportunity for Include to be ahead of the curve.

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Powerful and Flexible

Reviewed 6 years ago

Asset is an incredibly powerful system designed to manage and report high volumes of data that delivers insight to improve our bottom line. We invested in Asset in 2010 with the goal of managing all of our data with one system so we could get a clear view of our performance. This would allow us to amplify things we do well and quickly course-correct where we are not doing so well. It took significant...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
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Asset's Team has become part of our Team

Reviewed 6 years ago

We went live with Asset in January of this year (2015) and had been training/implementing since about October 2014. Though the process is nothing less than a huge learning curve, I can honestly say that the experience has been a pleasant one. Making the change from our 2 software systems plus other small add-ons to fill gaps to just using one system has been a huge undertaking. What I like best...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Asset

Reviewed 2 years ago
Pros

iCREWtek helps tremendously with keeping track of hours and materials Easy to fix mistakes Keeps a history of all jobs and hours

Cons

Slow sometimes Not always user friendly Easy to make mistakes (but also easy to fix)

Overall Rating
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  • Ease of use
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Has Potential but Training System is Broken

Reviewed 6 years ago

Our company is a full-service landscape contracting company with a residential design/build focus. Annual revenues are $3-5 million. We were/are searching for an all-inclusive software system to handle our complex projects from new lead through to AR/AP. We chose Asset because all other industry specific programs (BossLM, Dynascape, RealGreen, etc) require ancillary accounting software and most...

Pros

Pros- massive amounts of data, however, you want to see it. Real-time updates to everything and anything, easy views for production planning, sales pipelines, budget vs. actual, strong CRM component, strong accounting functionality, ability to create custom tools to control estimating and production. Overall, a very robust system that can, if set up correctly, provide accurate and very useful information for every user from the crew leader to the business owner.

Cons

Cons- massive amounts of data. Building a system this large and complex would be cumbersome even with the best training and unfortunately, in my experience, this is where Asset and Include have stumbled badly. ALL training was done via a GoToMeeting style webinar which limited the trainer's ability to navigate efficiently in our system. The structure of the training was not adequate and the instruction...

Overall Rating
  • Value for money
  • Ease of use
  • Features
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  • Likelihood to recommend10/10

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Very good experience with this software

Reviewed 4 years ago
Pros

The software is very user friendly. I like the ability to use the sort function to drill down to the information that I am seeking. I use the analytics function for reporting. The GL explorer also is a plus for reporting.

Cons

The report writer is difficult to create reports. Some inconsistency in the modules -Schedule Manager All Tasks vs History to set a custom query. All Tasks does not have the option to use the "like%".

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We are huge fans of the Asset software!!

Reviewed 4 years ago

It reduces the need for separate software or files for allot of things.

Pros

The software fits almost every departments needs. It is built for business growth so we have no worries that we can out grow the software.

Cons

duplicate entries. not customer friendly enough for our clients. not all great features are carried through each module.

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DON"T WASTE YOUR MONEY

Reviewed 5 years ago

We're a medium sized, full service landscape company in the southeast. We researched a number of software solutions and decided to go with Asset. We chose Asset mainly because of it's all-in-one capabilities...combining accounting, operations and payroll was very attractive. After using Quickbooks, Excel spreadsheets and other softwares, we were looking forward to all that Asset promised. Unfortunately,...

Pros

Nothing

Cons

The system is glitchy, cumbersome to navigate and NOT at all user friendly. The functionality is antiquated, extremely inefficient and lacks any real mobile ability. The entire package is outdated and falls well short of other softwares at a significantly lower price point. It simply can't perform the way it's promised.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Asset software review

Reviewed 4 years ago

Customer service is fantastic. They help with any problems. We are 3 years in and have had no crashes or system shut downs.

Pros

Works with all aspects of my business and I don't need any other software.

Cons

Their Point of sale product needs work.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Everything a company needs in real time.

Reviewed 4 years ago

All of the estimating is entered into Asset eliminating errors in a spreadsheet.

Pros

Asset has separate modules. I like that employees only have access to the modules that fit their individual job role.

Cons

No cons were added to this review

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Long Time User

Reviewed 6 years ago

We have been using Asset for more than 12 years. I was not involved in the selection of the software so its hard for me to compare it to others directly. I love Asset because it can do anything you want it to - from initial contact to final bill and everything in between. It is a very powerful business tool - this is not just quickbooks on steriods. It is a real enterprise-wide software that can...

Pros

No pros were added to this review

Cons

No cons were added to this review

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The worst

Reviewed 7 years ago

my company is a multi million dollar landscape and service company. We bought Asset after many hours of review of other integrated software programs. Given the complexities of our needs we relied on their sales team and main office to assure us that Asset could handle each scenario we requested... Being SOLD, we agreed to spend over $60,000.00. It turned out that after months and hundreds of hour of trying, (each of Asset techs would give contradicting answers) it was so convoluted and counter intuitive that we chose to loose our investment and NOT implement Asset. They would not refund a penny. Stay away!!!

Pros

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Cons

No cons were added to this review

Vendor response

Gary - we would welcome having your company work through the implementation process as designed. We believe your company still to be a good fit for Asset, but employees need to buy into changing from their current ways and the change has to be supported by key people within your company. Please feel free to contact me directly 443-440-6212. Nanette

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review of Asset

Reviewed 5 years ago

This software has allowed us to fine tune our business and standardize our business practices. Additionally, the support team is very responsive and accessible.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Dorian for taking the time to write a review. It is much appreciated by everyone at Include Software.

Overall Rating
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User of Asset for 14 years

Reviewed 6 years ago

Our Company has used Asset for 14 years, We have it to be user friendly. The people at Include have been quick on response, service and upgrades. We been able to increase our utilization of their product each year with ease and our plan is to continue on that path.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Industry specific, informative, the tools to manage your business and improve your profitability

Reviewed 6 years ago

captures tremendous detail; provides tremendous information; report writer could be more robust. System provides plenty of information to measure efficiencies and profitability. Good integration of CRM, system provides the whole package.

Pros

No pros were added to this review

Cons

No cons were added to this review

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Very Happy!

Reviewed 4 years ago

We implemented Asset Jan 2008. We have been very happy with the performance and improvements to the software over the years and appreciate the flexibility of the system!

Pros

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Cons

No cons were added to this review

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Asset-Job Costing

Reviewed 4 years ago

I enjoy the level of detail and various ways of viewing information that Asset provides. The new job cost module is awesome!

Pros

No pros were added to this review

Cons

No cons were added to this review