Autosoft DMS Reviews - Pros & Cons, Ratings & more

DealerCenter

Zeus

Xero

Autosoft is a cloud-based DMS with native mobile apps, designed to improve the customer experience & streamline operations across sales, inventory & accounting

Autosoft DMS

Android

Web-based

Windows

iPhone

The constant glitches and computing errors the system produces. There's many functions that should be standard across the DMS world that you're unable to do in this system.

Finance Manager

It has individual accounts that help you keep track of the most specific things that in turn allow you to manage your business more effectively.

office manager,  controller

They are always willing to help and are very interested in helping solve my problem.

President

If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did.

No way to see its problems until you purchase.

Support will always say that a fix or feature is "in development" but its just an attempt at putting fire out. It's cheaper than many others we looked at, but you get many headaches along with it.

Service Advisor

It is slow, it chokes off a lot, it needs updating, needs a predictive text feature / spell checker.

All departments integrated and  worked well with each other. Accounting  was easy and payroll especially, was very easy to run.

Bookkeeper

For my position I like that I can easily make required entries and be able to find past entries to look back on if I need to wrap my head around what I need to do.

Office Manager

Format is simple and easy to use. Function finding is intuitive.

ERA-IGNITE

Frazer

Auto dealer DMS

We are working much quicker to get customers in and out.

Autosoft crm is easy to use and affordable 

over the last 10 years it has be positive with very few negatives. 

It does the job 

I have been able to find mistakes of things that have happened in the past and move forward in an attempt to correct those errors. And when I run into an issue, I have been able to call and get assistance rather quickly and easily from the support team.

Autosoft review Lamb Motor Co.

system does the basic but does not integrate with outside vendors

[sensitive content hidden] point cdjr service

Good Idea, Good Price, Poor Delivery, Stagnant Development, Deficient on Functions 

No way to see its problems until you purchase. 

I really like the support team that I have, from [sensitive content hidden] to all the accounting, hardware, inventory support staff..they are always willing to help and are very interested in helping solve my problem

Why I like Autosoft

It works (mostly) and is very inexpensive. The help line people are very nice and helpful.Could not recommend to anyone in todays I.T. environment based off the reason listed above. Having to make our I.T. environment less safe to get a program (ASI) to properly run is not a good sign of proper coding and testing. This should at the top of the priority list to fix.

Old software

While there are changes I would like to see, I can honestly say that Autosoft does what I need it to do and the customer service is fantastic. 

Easy to use  software, excellant customer service. 

Negative Stars

Effective management within the department I am currently in.

Autosoft is an overall extremely helpful accounting system.

Hi Katelyn, Thank you for your review! We are so glad to hear you are pleased with your DMS!

AutoSoft isn't the most involved DMS out there, and there are times when we need in-depth reporting that we're unable to achieve, but it's also one of the cheapest DMS's out there - hence my review title - you get what you pay for. For the most part, it gets the job done!

Get What you Pay for

AutoSoft is ok, It is very basic & simple.

Cindy's View of AutoSoft

Training was excellent.  The training staff from AutoSoft was very good, and actually stayed on-site to make sure that we didn't have any additional questions.  They were extremely knowledgeable about dealership operations and how we could utilize every aspect of the software program.  The support at their corporate headquarters has been excellent.  They contact us frequently to see if we have any questions, but we haven't needed them.  If we ever have to call them in the future for questions, it is nice that they don't charge us for talking with someone, like our previous software company did.  I truly believe that the training experience and smooth transition  that we had with AutoSoft was in large part, due to the fact that each one of our employees embraced the new system, and knew ahead of time that there would be changes and to go into this with our eyes wide open, not with blinders on.  With that being said, our conversion went extremely well, with very few glitches.  It was important that we held meetings before we converted and explained to everyone what to expect and why we were making the changes.  Everyone came together as a team, and the conversion went smoothly.  Even our 40-50-60 year old employees adapted well.        

President of an auto group

User Friendly Dealership DMS

easy program for someone new to company to learn.

When something happens they can't explain, it's a "glitch".  You have to watch your payroll closely

Hi Theresa,
We are sorry to hear about your bad experience and would like to apologize. We would like to learn more about your experience and have the opportunity to make things right. I will have someone reach out to you as soon as possible. 
Thank you.

Overall a bad experience in parts and service.

Worst DMS available

Major Improvements 

USED THIS SYSTEM FOR 11 YEARS- STAY AWAY

Worked great! 

Hi Mark, 
The Autosoft DMS team is so glad to hear about your satisfaction with your dealer management system. Thank you so much for the kind words.
-The Autosoft Team

Autosoft could be a great product, but it doesn't integrate with ANY of our other programs. We work constantly to keep everything running smoothly between databases, programs and vendors and our biggest (and truthfully only) road block is AutoSoft. By itself, it works great... but unfortunately in today's automotive age, your product has to be able to talk to other products. Also, the couple of times I called support they seemed to know only as much as I do about the product. It's a good price, but in the end, you get what you pay for.

Doesn't integrate with anything

Information from Repair Orders sometimes will switch from one RO to another, Prices have been going up, up and up forcing us to look for a provider that we get what we pay for. It seems since the business has changed hands its value has plummeted 

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