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OneCause Fundraising Software offers a range of functionality including: Auction & Event Management, Mobile Bidding, Ticketing,...
GiveSmart is a mobile bidding and event management solution for fundraisers of all sizes, including foundations, nonprofits,...
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User reviews that mention these apps
Nonprofit Organization Management, 11-50 employees
Used other for 1+ years
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I would recommend using GiveSmart for your nonprofit fundraising instead of One Cause. Unlike One Cause, they value your business and work hard to keep you happy and satisfied.
The potential of the platform is amazing. My company contracted with OneCause to use their text to give feature and was excited for the possibility to integrate it into our yearly campaigns.
Once we signed a contract, the customer service experience all but evaporated. We needed help to get the system set up in time for an event and received such a delayed reply that we couldn't use the system at all. When we inquired about a refund, not even one person felt compelled to respond to our inquiry. We've been sending emails into the abyss of their customer service department for 4 months!
Hi there - Thank you for your candid feedback. We would love to work through the customer experience with you and learn more. Our VP Customer Success, Doug Hooton will be very interested in your direct feedback and resolving to your satisfaction if you can reach back out. Thank you so much.
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