Blackpurl Reviews

I have found this product extremely easy to implement, manage and deploy to staff. The integration into Xero accounting package has been major advantage to my business.

There isn't much I don't like about the package.

I love the fact that it's colourful, and it is so much more intuitive (Parts searching, not duplicating customers or service repair orders & notifies you of price list updates). It does what you expect it to do in specific situations. I was used to another very popular (expensive) system, and it just didn't seem to have features that I thought it should... BlackPurl does! The help community pages are VERY user friendly, and sending in questions or concerns is easy and you get a response within a reasonable time frame.

BlackPurl does not (yet) have quite as many price integrations or part fiches available as the last system I was using. However, if you can get your hands on the excel files, they will integrate them for you.

Part tracking is very simple & user friendly. Customer orders are easy to generate, edit and track. The cash reconciliation feature is extremely useful as I need this to balance with QB. Vendor invoicing transistions very smoothly into QB with very rarely an issue.

Until you learn all the tricks with the different features, it can be daunting & I didn't find the tutorials overly helpful with most issues that I ran up against.

It works 99% of the time and they have good support.

I wish we could receive a unit from our manufacture and type in the financing company right in Blackpurl so we don't have to go change it in Quickbooks. Also, it would be nice if there weren't so many buttons to click when you are checking someone out.

I like how we are able to have all of our unit inventory on one single list. We are able to add relevant information about the units on the report page so it is a quick snap shot for our sales team. (ex- unit price, model, location)

Adding pictures to a unit can be quite a pain. Each photo has to be under a certain size, and you can't select multiple at once to upload, you have to do it individually, which is time consuming. Also, some of the character limits on the unit details can be difficult to work with. Since we are an agricultural equipment dealer, we have to get creative on what field work for us, and sometimes the info we want to add to a certain area (exp - plate) are not long enough.

There are 3 "stand outs" 1. Blackpurl offers outsourced accounting/bookkeeping services, and that has saved us a lot of time and money. 2. I wanted my dealerships to be running on mobile devices and in the cloud. 3. Ease of training and and implementation.

There are a few things that need to be improved. Right now, the PAC receiving function has some opportunity to grow in reference to the current challengese with Back orders.

I believe this program really targets all our needs with our dealership, from detailed service work, unit sales and just regular part sales. The best part is the fact that we don't have the large upfront fees for comparable systems, along with their very expensive monthly fees. This is definitely a program that we can grow with and not have to upgrade.

Setting up was more work than it should have been. Importing existing units wasn't easy and required alot of work on our part. Also, I would like to see an online sales component that could interface existing parts with existing online shopping platforms.

The team at BlackPurl made unloading are parts list and setup very easy, There tech support help walk us through any issues we had. This software can be used anywhere you have internet, no need for servers

not as friendly with mobile devices but has gotten better as updates come out.

This software helped streamline operations for our agricultural equipment dealership. Its the key link between the service and sales team.

There is no great quoting software for the sales team.

The ease of use, and the fact I can log in from anywhere to check on things.

The scheduling side of things, and I still find the reporting side to be a little difficult.

The key feature I like about the software is that you can download pictures and other files that you would like to store with each individual work order. Descriptions are nice, but pictures are worth 1000 words!

Initially getting familiar with the software is a little overwhelming due to the complexity and amount of features. But, after almost a year it has become very easy to navigate and utilize.

I like the fact that you can bounce through different categories in this program and find/ run information relatively easy. Also love that you have the option to put the information on excel.

I may be being nit picky- but I wish you could sort further when running certain reports. It helps that you can download to excel.

Very easy to use and non complicated, the training is amazing. Blackpurl has the best on boarding process 🙌

I have nothing bad to say so far, would love to see more preloaded forms