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Brilliant Directories Logo

All-in-one directory & member management software

Brilliant Directories Reviews - Page 12

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726 reviews

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Cheryl T.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer Support Review

Reviewed 10 years ago

If only I'd known how user-friendly Brilliant Directories was when I first ran across it! OMG!!! With 90% of the work done for me after I fill out a few easy forms, WOW!!!! I've been procrastinating for quite some time now because I dreaded having to do it all myself. Thank you so much, Dennis Tinerino, for your patience, persistence and encouragement. It was a real pleasure talking to you via numerous e-mails and over the phone. I never once felt pressured even when I told you I'd need a little more time before making a decision because of all the rioting going on here in Ferguson, MO. Now that I have finally taken that first step, I sincerely look forward to many years of business with Brilliant Directories. Your name speaks for itself. Thanks a million!

Pros

No pros were added to this review

Cons

No cons were added to this review

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Gervas M.

Internet, 1-10 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy for first timers.

Reviewed 8 years ago

Its my first time to start a directory and first in my country for the niche i planned. i planned to spend 6 months learning and setting up the site. But the first time click the link to my site and log in to Admin the look, feel and easy of use was far beyond my expectations. I change my mind and am lunching soon.

Pros

Easy to use and flexible.

Cons

No cons were added to this review

Vendor response

Amazing, Gervas! So glad that you're able to launch your website sooner than expected. We can't wait to see your success!

MR
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Miguel R.

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  • Value for money
  • Ease of use
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My recent experience with BD

Reviewed 10 years ago

When i first found them it was like striking oil as they are an all in one solution. As I dug deeper and spoke with their sales guy i learned a lot about how easy it all is and how I could get started. After making my purchase with them I am more excited then ever working with my assigned trainer to get my site launched in the next few days. Their support is mostly email based and community forum which is great because this is not my full time job and I manage it in my off hours. For the discounted rate I paid to start on a full license its certainly worth the value for what I have got back in return. I reviewed all of the competitors in the space and none of them have offered what BD does for the price and the experience they have as a company.

Pros

No pros were added to this review

Cons

No cons were added to this review

AM
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Andy M.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 8 years ago

Kelvin has been really helpful all the way through. The support videos are excellent and by the time I have finished I will have a great site

Pros

Simplicity. I have no prior knowledge in this area. The support is fantastic and the visual quality of the site is great.

Cons

Nothing so far!

Vendor response

Thanks for the feedback, Andy! We constantly update our support videos to provide our users with the easiest, most up-to-date support possible.

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Pierre-Antoine C.

Internet, self-employed

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I am already in love with Brilliant Directory!

Reviewed 3 years ago
Pros

Very clean and neat admin area where, despite the numerous features and menu, eerything comes easily at hand at the right second we need or thik about it. Very powerful and comprehensive features (for various and versatile "directory and/or membership sites projects). Quite perfect "look and feel" with a modern and effective design (UX, ergonomy,...). Etc... etc...

Cons

Frankly? None if you are searching for a powerful and scalable "directory/membership" platform at such a cheap price!

MS
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Mike S.

Executive Office, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Newbee

Reviewed 4 years ago
Pros

Just bought the software, [SENSITIVE CONTENT HIDDEN] help through the process was excellent!

Cons

nothing yet haven't started using it yet

EB
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Erika B.

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  • Value for money
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Look no further than with Brilliant Directories

Reviewed 9 years ago

We read a lot of the reviews about this platform before we bought and were very impressed with the raving positive reviews-- thinking there's got to be some people out there that had a negative experience. How often do you experience a company having everything positive all the time? Not often! But this company seems to have it... You will be very happy you join their family, as we are!! Good Luck!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Wow, thanks for your very kind words Erika! We understand that we provide the engine that will run your business for years to come. With that in mind, we have a hunger to be the very best so that valued customers like yourself can have the latest technology and friendliest staff by their side every step of the way.

TM
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Tracey M.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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great support

Reviewed 4 years ago

Very good so far...

Pros

I love the customer support. They have been quick to respond and very clear about what I need.

Cons

Want more marketing options...like autoresponders, (pipelines), nicer templates...

TG
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Todd G.

Oil & Energy, self-employed

Used daily for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software!

Reviewed 7 years ago

Simplicity-I found it very easy to use which reduced my time

Pros

The software is very easy to use and customize. Its a best in class product. It has great features and I am looking forward for future products.

Cons

While I only spent a limited time importing members, I did not find it easy to do. Overall, theres not much I don't like about the product.

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Tony M.

Publishing, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great directory component

Reviewed 3 years ago

Lisa has been wonderful helping me along with the set up and with making sure I get all the information I need.

Pros

A little bit of a learning curve, but not bad at all when considering the overall functionality. The video tutorials help walk you through the set up.

Cons

I haven't found anything I don't like, yet.

SA
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Simon A.

1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Support

Reviewed 8 years ago

First 24 hours working with this software and the documentation, customer support and the strong user community compliment this excellent software perfectly.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for taking the time to leave some feedback, Simon! We understand how beneficial a helping community can be when starting with a new software which is why we have our community forum so that our team as well as fellow users can help each other answer any questions :)

KH
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Kieran H.

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Dennis Tinerino

Reviewed 11 years ago

I have been looking for good directory software for over 12 months, during that time I have looked at a lot of companies offering all sorts of software. I first came across brilliant directories in Dec 2013 and was immediately impressed with what they had to offer. I sent an email requesting more info and was pleasantly surprised when I received a phone call from Dennis to answer all my questions. Today is the 5th Feb 2014 I have placed my order for my first directory. All my fears and worries have been sorted by Dennis he has been in regular contact online and on phone. With this level of customer support I know I have made the right choice and look forward to working with brilliant Directories for the foreseeable future.

Pros

No pros were added to this review

Cons

No cons were added to this review

AR
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Annelie R.

Management Consulting, 1-10 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customer support on the free software, very early stage.

Reviewed 3 years ago

In this early stage, I scheduled a meeting with [SENSITIVE CONTENT]. He was really brilliant and very effective in his support. It was such a pleasure to work with him. That has convinced me to buy the software for my personal business as well.

Pros

It is early days and I would like to give a review on this a little later when using the software for a longer period.

Cons

I am concerned about the fact that there is a recommendation not to use emails set up by go daddy. Still need to contact support before I set up the product I bought for myself personally - simplexitysa.co.za

GP
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Ganeshan P.

Financial Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Place to Start. Dont look for too much. First You Start. Then You Know That it is enough..

Reviewed 8 years ago

I Tried another Soft ware before I choose this. That Looked more difficult to understand and more expensive than this. This has very easy to understand video clips and the System itself looks very user friendly. But I have not really dived into this yet.....

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Ganeshan for the review! We strive to make the software and our video tutorials as user-friendly as possible. Wish you all the best with your website building :)

MG
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Michael G.

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This Team is Awesone!!!!!!

Reviewed 10 years ago

I have joined brilliant directories for 2 major reasons, I have searched and researched a great directory softwares and spoke to a few. Here it is, Not only Brilliant Directories look great and navigating is pleasant, but the guys that I spoke to at Brilliant directories are all a pleasure to speak with, very helpful before I joined and after I joined. They respond very quick via email or by phone, which ever you choose. I have joined them and even referred a good friend of mine to them that has much more experience on the web than me. He joined the following day and thanked me for introducing him to Brilliant Directories. Keep up the great work guys. Looking for a very long relationship with Brilliant Directories.

Pros

No pros were added to this review

Cons

No cons were added to this review

JC
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Joseph C.

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  • Value for money
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Great Product!

Reviewed 11 years ago

I started using Brilliant Directories 6 months ago after trying to build directories on my own. I found their product to have all the elements that I needed to have in order to launch a directory. They gave me individual support and training to learn how to personalize and customize the directory for my market. I look forward to a long and productive relationship with Brilliant Directories. If you are looking for a directory for your niche then look no further. Brilliant Directories has it all.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you Joseph for your kind words. We appreciate working with you and look forward to launching more online directory websites with you in the future. Warm regards, The Brilliant Directories Team http://www.brilliantdirectories.com

LT
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Lauren T.

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Great backend software

Reviewed 8 years ago

We chose to work with this software because it allowed us a database without needing to hire a backend developer for our site. Although we wish the homepage offered more configurations of the core elements beyond adding/removing/color change/font change without delving into the code, the ability to have a functioning searchable database is the most useful feature that we simply have not found elsewhere with comparable ease of use.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Lauren! We fully understand your requests for additional point-and-click options. It's suggestions like these that help us in continuing to improve and add new features to our software. Thanks for taking the time to leave your thoughts!

JC
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Joe C.

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

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Perfect fit for our Minnesota Grown and Minnesota Made business directory

Reviewed 8 years ago

Well it took me two years of looking and researching but in the end we chose to go with Brilliant Directories. It's functionality and flexibility are unmatched and the representative is a wonderful Customer Success Director. Looking forward to becoming one of their many success stories.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thanks for the kind words! Dennis loves hearing from happy customers like yourself :) We look forward to hearing of your success!

SS
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Saphol S.

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Great looking product

Reviewed 8 years ago

I researched many products before settling on Brilliant Directories. The most similar product I found was much more expensive. I also found some cheaper directories but they did not look modern. The support files that Brilliant Directories have seem good with a combination of text & videos. I was able to work out most things that I wanted whilst going through the trial. Hopefully they will continue to build on them. The only area that I have discovered so far that could possibly use some improvement is the Customer Service response times. I don't have enough experience yet to see if this is a regular problem or possibly it was impacted by the Easter holidays.

Pros

No pros were added to this review

Cons

No cons were added to this review

TL
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Tom L.

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What an AWESOME tool this is!

Reviewed 9 years ago

I'm the owner of ZipDo.com and I have personally looked over many other Directory offers that are available out there. Brilliant Directories blew all the others away, hands down! It is very user friendly and is ready to go, straight out of the box. Customer Support has been wonderful to deal with and truly care about your concerns. They have always been prompt, courteous and professional. They also provide pre-launch tools and video training that helps you tremendously in getting your site setup and running quickly. Thanks Brilliant Directories for providing me with such a valuable product and service! ZipDo owes you a bit of gratitude for helping us succeed in the Directory business.

Pros

No pros were added to this review

Cons

No cons were added to this review

SM
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Scott M.

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Tiresome Customer That I Am

Reviewed 10 years ago

I am not your average customer in the sense that my dificulties in signing up were plentiful not to mention the country I am living in was in the midst of a military coup. My questions were many and my skepticism initially was plentiful but I am happy to say that dispite all of this Dennis was the professional that every review has mentioned previously. It has taken ME many weeks of preparation to get to this stage but happy to say that I have just signd up to Brilliant Directories due in the major part to Dennis and his helpful attitude and look forward to working with him and his team to get my Thai Restaurant Directory, thairestaurantsguide.com, fully operational and make it the success it deserves.

Pros

No pros were added to this review

Cons

No cons were added to this review

KS
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Karen S.

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Amazing Service and Excellent communication system in place !!!

Reviewed 10 years ago

We all get so many emails each and every day and what I was immediately impressed with was the responsiveness to my inquiry just by filling out a single form. So many services may get you almost to the finish line but as the saying goes "you cant be almost pregnant" Every step of the sales process, from the friendly email to the personal sales call brought me full circle, and that's saying a lot for someone who has been online since the beginning of the internet, in fact was voted the "Internet Entrepreneur of the Year in 2001 through Mark Victor Hansen and Robert Allen's Multiple Streams of Income". You went over the top in your sales process. I'm looking forward to unfolding the rest of the package!

Pros

No pros were added to this review

Cons

No cons were added to this review

PG
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Paul G.

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Simply The Best!

Reviewed 10 years ago

We've been working with Brilliant Directories for a little over 5 months now and as the title says, they are simply the best. From day one, their service and product has been impeccable. BD has enabled our company to implement our idea of having a national online directory with a small startup budget. Ease of use is paramount and their turn-key technology makes it effortless to start making money from the start. If you or your company is tossing around the idea of launching a directory with BD, do it! The best part of all is that they really care about your success and are essentially your partner from the minute you launch. Thank you, Paul Gonzalez Founder - Legal Fee Financing

Pros

No pros were added to this review

Cons

No cons were added to this review

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Verified reviewer

Telecommunications, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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[SENSITIVE CONTENT HIDDEN] was great to work with!

Reviewed 4 years ago

Excellent.

Pros

Great presales support from [SENSITIVE CONTENT HIDDEN] and his team.

Cons

Nothing so far. Way too many setting and will take a while to become a master. But that’s not really a negative.

MB
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Matt B.

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Launching a Brilliant Idea with Brilliant Directories

Reviewed 9 years ago

The Customer Service at Brilliant Directories is by far superior to any other software organization that I've engaged with. The solution is superb and the pricing when on sale is great. The ease of use is adequate and will take some getting used to if you're coming from WordPress. They do need to be a little more up front with letting folks know that there are additional charges to pick out which theme works best for your site. Buying the full license led me to believe that I would have access to any and all tools available to BD customers. Overall it's been good and I look forward to building out numerous thriving directories on the BD platform. Thanks!

Pros

No pros were added to this review

Cons

No cons were added to this review