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Brilliant Directories Logo

All-in-one directory & member management software

Brilliant Directories Reviews - Page 17

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726 reviews

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DL
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Dan L.

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My Brilliant Directories Review

Reviewed 9 years ago

I just signed up with Brilliant directories and so far I can say that Marco has been there every step of the way answering every question and putting up with my indecisiveness with a smile. I'm sure he cussed me out behind my back but if he did I sure wouldn't know because he was a class act and very knowledgeable through the whole thing. Even after I bought the package Marco followed up on a weekend, Yeah Saturday morning now that's customer service.

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Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
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  • Likelihood to recommend8/10

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So far so good

Reviewed 3 years ago
Pros

We've been looking for a directory website software for the past 6 month, and of the bunch we researched and tested with, Brilliant Directories came out on top. In short, Brilliant Directories offer a stellar product, service and community to support any business that is in the market for an industrial grade directory website software/platform.

Cons

Too many premium add-ons that aren't included with the membership or LTD.

JA
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J. A. Michel G.

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I was amazed on how quick it was to setup the system configurations

Reviewed 9 years ago

Spent a leasure Sunday setting up shop. Not at all as complicated as I thought. I'm a fan of bootstrap which make everything like magic. Looking forward for my launch.. I am a proud owner of a great working and looking directory site. Thanks! Brilliant Directories Mike

Pros

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Cons

No cons were added to this review

Vendor response

Thanks for your feedback. Looks like the Bootstrap Theme is helping our customers make their dreams a reality with little to know advanced skills in coding required. Thanks :)

ME
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M. E.

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The support staff IS . . . . #AWESOME

Reviewed 8 years ago

Gosh, this was a scary decision; however, The support staff walked me thru the process and listened to my ideas and concerns and provided me with valuable information to make a great choice. He even went beyond my expectations to ensure an excellent price for our project. Thanks .

Pros

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Vendor response

Wow, thanks for the stunning review! I've passed this along to Dennis as well as the rest of the team :) Glad he was able to get your settled in!

DG
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Dave G.

Construction, self-employed

Used daily for less than 6 months

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  • Likelihood to recommend10/10

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So far so good

Reviewed 7 years ago

Saved months of coding.

Pros

New user still exploring but seems like the best directort tool on the market and excited to be a customer.

Cons

No cons were added to this review

LM
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Leif M.

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Given all the tools to succeed!

Reviewed 8 years ago

After signing up with Brilliant Directories, their team sends you all the info you need to get started! They also offer a great range of step by step how to videos and steller customer support.

Pros

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Cons

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Vendor response

Thanks, Leif! We put a lot of effort into our free video tutorials to help as many users as possible as quickly as possible. We try to produce our videos in a way that makes it feel like we're sitting beside you, showing you the steps :)

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Sokly S.

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Dennis provided great pre-sale support

Reviewed 10 years ago

Dennis took the time to thoroughly answer my questions and concerns about Brilliant Directories before signing me up for the platform. He made sure that my concerns were put to the rest by emphasizing the different features of Brilliant Directories as they pertained to my needs. I am happy with the support I have received before making a decision to purchase the software from the company. I hope to receive great results for my directory from the use of the software.

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Cons

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Simon K.

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Brilliant Directories experience - Simon K

Reviewed 11 years ago

Great to actually get a call after making online registration. It was a good professional call. When you receive a call, you know its a sales call yet, some people are very keen to sell, but your approach was good. Assisting people to understand more is important which you have achieved. I would have liked it if you after asking my 'Industry' proactively sent through some sample sites/clients. This gives client a greater comfort and understanding of your platform.

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James V J.

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Uploading categories

Reviewed 9 years ago

Overall the experience was okay. I belive the uploading of categories could be better. Also it you assigned everyone a dedicated tutor during the setup process instead of the videos might get more people to buy into your product.

Pros

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Cons

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Vendor response

Thanks for the feedback James. We provide each customer with credits that can be used towards one-on-one training with a tutor. I suggest using your free credits towards this to help get your business of the ground.

MS
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Mark S.

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Awesome staff, awesome company.

Reviewed 10 years ago

This is a fabulous product provided by fabulous folk. I'm loving it. The support is awesome. I feel I have found a family and friends. I have been looking for this script for ten years. I have tried every script out there, gone back to old options, tried again and ended up back at square one. Then I found Brilliant Directories and what a find. Finally, a ten year search and some-one had the nous to do the job properly, fully and finally. The last word on directories.

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David S.

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Still not ready for launch

Reviewed 9 years ago

I had considered building a directory site with Wordpress but decided to use Brilliant Directories instead because it offers support. I think the company knows the value proposition to customers is ease of use and set up support. I wasn't all that impressed with the sales support. I had specific market and technical questions that he couldn't answer. Instead he read off a script. So far so good, I like the platform and follow through Brilliant offers.

Pros

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Darren A.

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So Far So Good

Reviewed 11 years ago

If the product works at the same level of quality as Dennis I will be very happy and will be able to justify the monthly fee involved. The only reason I have set the "ease of use" to 3 stars is due to the fact I am not up and running yet (sorry guys) but I'm sure it will work to the level I am expecting in which case will re-rate the ease of use at 5 stars. Dennis was a huge help when making my decision whether or not to go with this service, so well done to Dennis.

Pros

No pros were added to this review

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Jay k.

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Amazing guys to work with!!!

Reviewed 8 years ago

Everything from the staff to the platform have been really amazing to work with. My questions were answered in record time. The platform was easy to use and navigate ,as well as the abundance of training videos that surly helped me along the way. I most definitely look forward to launching more sites with this awesome directory platform. I totally would recommend this platform to anyone that has a directory business idea.

Pros

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Cons

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Jonathan F.

Used daily for less than 6 months

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  • Likelihood to recommend10/10

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How easy can onboarding be!

Reviewed 8 years ago

Absolutley fantastic. Real human help on chat. Very knowledgeable. Instant service. I bought straight away.

Pros

Help is instantly on hand

Cons

Don't know yet!

DA
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Deborah A.

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Just Started

Reviewed 9 years ago

Unfortunately, I can not give an analysis of the software yet. The review software requires I fill in the ratings field. Truly, the customer service has been great. They offer a plethera of videos to help you get started. But, I have not had a chance to use the product yet. I bought it based on price and features. If the features are as advertised, I expect the software to be great. So far, the customer service has been excellent.

Pros

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Cons

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Carl R.

Marketing and Advertising, 1,001-5,000 employees

Used daily for less than 6 months

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  • Value for money
  • Ease of use
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  • Likelihood to recommend8/10

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Great service and support

Reviewed 8 years ago

The Brilliant Directories team was fast, professional, and very flexible in providing us exactly what we needed for our specific business requirements.

Pros

Flexible and visually pleasing

Cons

No cons were added to this review

JC
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John C.

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Lots of Documents and Help

Reviewed 9 years ago

I am taking it slow and easy to learn, i am kind of overwhelmed with the information. But its not hard just a lot of it. thanks

Pros

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Cons

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Vendor response

Hi John, Thank you for your feedback. We certainly understand how you feel. You may want to look at some of the onboarding plans that come available with your purchase. This allows you to bypass having to learn how every thing works, and gets your site up and running much faster.

FG
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Fid G.

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Brilliant Directories, the Most Brilliant Directory out There.

Reviewed 11 years ago

Brilliant Directories is really the most brilliant directory out there. For year, I have searched for a directory that combines ease of use, elegant look and advanced search features. I found that with Brilliant Directories. On top of offering an outstanding product, the company is run by dedicated and very courteous professionals who will go the extra mile, just to make sure the customer is satisfied. This is the best deal for my business.

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Cons

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GG
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Gary G.

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Almost as good as it says it is on the box

Reviewed 9 years ago

Pro: really easy to set up the basics Pro: the set up spreadsheet pretty much has the basics nailed but it could have so much more Con: its just a little more complicated than it looks at first glance Bad: Configuration page failed on day 1

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No pros were added to this review

Cons

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Vendor response

Thank you for your feedback Gary! Our support staff is always available to help answer any questions you may have related to our software or the running of your online business.

BD
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Bob D.

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Brilliant Directories

Reviewed 11 years ago

Our directory of 2,000 restaurants, restaurantsCT.com, had become outdated and no longer ran on our server. After almost 6 months of being "down," and several failed attempts with other directory software, I happened upon Brilliant Directories. Dennis called me back almost immediately and was very helpful guiding me through the demos. I knew this was the solution I was searching for. We'll be live and profitable again real soon, I am sure.

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Tommy F.

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Amazing Product

Reviewed 9 years ago

I have looked at several online directory products over the past 6 months. I recently came across Brilliant Directories and was very pleased with all the features and ease of use the product offers. I took over a week to make my final decision. Marco (my sales rep from Brilliant Directories) was fast in answering all my questions. I am excited to be launching my directory soon. I highly recommend Brilliant Directories.

Pros

No pros were added to this review

Cons

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christine c.

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Brilliant directories

Reviewed 9 years ago

Goo product, quick responses for queries, ease of use is good. Could be a bit more customisable but for the price cant complain. Lots of videos to show you what to do (although I'm terrible with following instructions) however once you get the slick dashboard it becomes quite intuitive to follow without instruction just waiting to have my categories and pricing structure imported, then I'm good to go

Pros

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Cons

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Mary D.

Used other for 6-12 months

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Good

Reviewed 7 years ago
Pros

This software has lots of great features with the ability to customize as we needed to. They have a lot of training videos.

Cons

No cons were added to this review

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Neil K.

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Very helpful and Efficient

Reviewed 10 years ago

After a number of communications over the phone and via email, I can say that Dennis from Brilliant Directories was a pleasure to work with and answered all my queries promptly and directly to the point. I see this as the start of a good relationship betwwen JXt and BD and will have lots of ideas around the solution we would like to provide as we continue our online presence. Exciting times....thanks again Dennis

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Carlos D.

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Its name says it all ... Brilliant !

Reviewed 9 years ago

I widely recommend Brilliant Directories, the documentation and support is fantastic. I have been in contact with Dennis and I am very pleased with his help. The system has a lot of features and potential to grow and easy to be customized, and looking the great team behind, I know it can just be better and better. If you are looking the best solution for your directory, dont look further, this is the option !

Pros

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Cons

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