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Brilliant Directories
All-in-one directory & member management software
Brilliant Directories Reviews - Page 9
726 reviews
Recommended
Steve D.
Marketing and Advertising, 1-10 employees
Used weekly for less than 6 months
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The platform has good tools for establishing pricing packages and member features. It also has email templates for communicating with members. Another great monetization feature is the Lead Generation tool. I also like the availability of a Developer Marketplace where I can find developers who are familiar with the platform and can customize my website the way I want it. My "Customer Success Agent" (sales agent) was very nice to work with, and she ("CJ") spent 1.5 hours on the phone with me explaining the capabilities of the software and getting me comfortable with the purchase. I'll be getting more familiar with software as I populate and customize my directory, but I've had a good experience so far.
Management features for controlling accessibility to features by members so I can customize pricing plans to fit my business model; Also the lead generation!
The overall appearance of the out-of-the-box solution is not especially aesthetically pleasing. I like the look and feel of the Templatic directory platform from a User Interface perspective. I plan to configure my BD site to integrate some of those features.
Matthew D.
Consumer Services, self-employed
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I can see it working well. From our Facebook page we have a lot of interest in our subject and people want to get in touch with business that can service them well.
It looks like it is very flexible. The videos are helpful. It appears fairly intuitive. I'm looking forward to it working well with our Facebook community.
The HTML hard coding to adjust a search engine. The coding is different to the video. Can't get back to the original coding.
Clechara K.
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The Customer Service from Dennis has always been excellent! Since I have first reached out to him months ago this year 2014 to inquire about Brilliant Directories after searching online for directory scripts he has always answered every question and has went beyond assisting me which I know personally from my experience in Customer Service and Sales is hard to come by. Because of Dennis kindness I...
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Sara O.
Accounting, 1-10 employees
Used other for 2+ years
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This company have changed the way our business works, we can make changes with an instant effect and even includes a free mailbox. There customer support is amazing.
Would love them to have Phone Support but there email support is still very good. 75% of times we get a reply the same day.
Jason M.
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We did a lot of research for directory website software, we even lost a lot of money in the beginning with systems that were not as robust. We are more than pleased and highly recommend Brilliant Directories as an all-in-one directory and marketing system. You guys did an amazing job.
Brilliant Directories has helped our directory become more profitable. It is easy to use and the email marketing tools help us keep in touch with members. We love that our entire staff can work in the same system and that we don't really need any third party applications to run our business.
They have a lot of flexibility with their system but we would also like to be able to manage all our social media accounts from the system like we do in hootesuite.
Thank you for your review. We appreciate your working with you and value our longstanding relationship. Warm regards, The Brilliant Directories Team http://www.brilliantdirectories.com
Darren B.
Marketing and Advertising, 1-10 employees
Used weekly for 1-2 years
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Searched online for many months before coming across Brilliant Directories. The overall layout and multiple options available for not only the directory owner, but more importantly their customers is unrivaled. Also BD customer support is also outstanding. It's great doing business with REAL professionals who are passionate about what they do.
Over all ease of use and the quickness you are able to make your directory site go live.
Honestly don't have any.
Thanks for your feedback, Darren! Glad you're loving the software :)
Artur K.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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Connecting people and services in a time where business are dying due to the circumstance were in (Covid).
I was looking at a way to create a community for my industry that I have been involved with and was about to hire someone to build it for me. Then a friend recommended me to check out Brilliant Directories and I was literally shocked of what it had to offer, literally everything I described was offered by these guys. Super impressed.
Nothing yet :) As we design we will see what might be missing but so far looks stunning.
Carl B.
Photography, 1-10 employees
Used daily for less than 6 months
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So far, everything has been great. We are exciting to get fully up and running.
We love the user facing side of things. The platform is very clean and seems as though it'll be easy to use for our members.
The backend is pretty intense. Learning to navigate has been time consuming but all great things usually are!
Tatyana B.
Arts and Crafts, self-employed
Used other for less than 6 months
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[SENSITIVE CONTENT HIDDEN] was extremely helpful in answering majority of my questions prior to my sign-up with BD. I haven't even tried the free trial before purchasing the product as I was so confident in it. Free trial is offered freely by BD, but I'm hoping there will be no disappointments as I progress in my initial setup and software usage.
I've just signed up and very excited about the onboarding process and getting all set up and start learning all the tips and tricks of this brilliant software. I have high expectations on its performance and will put all of my hours and dedication in learning and excelling at new skills and BD knowledge.
Not sure yet cause I'm still a newbie to this software, but hope I'll advance to a pro user fairly quickly. Hoping the support will be adequate.
Shenita C.
Health, Wellness and Fitness, self-employed
Used daily for less than 6 months
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Although the support staff and I initially played phone tag I appreciate him hanging in there and walking me through the process. The customer service and support are unparalleled. I wish more companies value potential clients as you. Now that I am a client I look forward to a great, lasting partnership.
Clean look, user friendly and easy functionality
Sometimes too much information can be overwhelming.
Thanks for taking the time to leave a review, Shenita! We do know that some users would find an included scheduling feature beneficial. Some of our users successfully and easily integrated Acuity Scheduling with their Brilliant Directories website so that is a viable option for you. Thanks for the review!
Jennifer N.
Health, Wellness and Fitness, 1-10 employees
Used daily for less than 6 months
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So far so good! Very happy with the purchase.
I'm just beginning to use it but it's much more comprehensive than I would have thought. Lots of functionality that we didn't expect!
It takes awhile to set up fully, and I need the Google Maps Javascript API to ues the maps which I hadn't thought about.
Rich U.
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Pros: -Great support staff -Easy to get started -I know it will be worth every penny once I complete the initial setup -Much better than the competition: more features, better service, more expandable Cons: -More front end customization options would be great. There are items that do not seem to have much customization capability from the front end and require coding changes. *unless I am missing...
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Thank you for the thorough review Rich. We're thrilled you've decided to join the Brilliant Directories family!
Josh T.
Online Media, 1-10 employees
Used daily for less than 6 months
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We've looked high & low - if there's any directory functionality you wish to implement, Brilliant Directories is most likely going to have it. BD is truly the premiere service available. In my experience the customer support is also first class.
When reviewing the pricing, I would personally consider the "VIP Add-Ons Club" a necessity. You're going to want adds-ons such as SSL, coupon codes, free trial, possibly VAT, etc. It doesn't take long to realize that "VIP Add-Ons Club" is probably the way to go.
Brian M.
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Pros: I am familiar with website design; therefore, I combed the website thoroughly for all of the details that it could offer me in my business venture. Short answer is: "It has most all of what I need for my chosen business niche! " I had a few questions before signing up and they were all answered via returned phone call. Dennis was informative and very helpful in clearing those questions up for...
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DEAnn J.
Events Services, 1-10 employees
Used daily for less than 6 months
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The company is very available to help, offering direct lines of contact and ongoing support. I am looking forward to working with Brilliant Directories for many projects.
I liked having the ability to easily adapt our company's ideas and membership levels.
I am still trying the product and so far I have no cons.
Kelly K.
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The site came with premade widgets most of which look great. Please see below the one that is a problem. Looks like you misspelled Local Family Owned and for some reason spelled it Local family Owneds? I attempted to fix your mistake by watching the video "how to edit premade widgets" and it showed me exactly what to do which was open widget and edit text only problem is when I open to edit text all the wording is done in code? YOUR PREMADE WIDGET: bootstrap theme - member results - page title Pizza in Bellingham, , United States Bellingham, United States' Top Rated Pizza LFO = Local Family Owneds
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Thanks for your feedback Kelly. We're excited to see that you have launched your website since submitting this review. Our support staff is always available to assist its customers with any issue that presents itself such as this one. Every Brilliant Directories customer gets unlimited ticket support, as well as full access to our solution center and community forum :)
Ken K.
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After researching various methods of setting up an online music directory I decided on Brilliant Directories because it includes many useful features. Other online directory services make you pay extra for some of the functionality or get third party modules for many features that are included with BD. BD can also be customized from top to bottom. The BD software is not the most user friendly (not WYSIWYG software), it helps if you have some tech experience. They have given a lot of thought and planning in the execution of their SaaS to create a "Brilliant" software product. Access to cPanel is a very useful feature as well. I look forward to making MusicXS @ MusicDirectory.com a long term success with Brilliant Directories!
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Thanks for leaving some feedback, Ken! Your website idea was one of the more unique ones we've had - very cool! I'm glad to hear the software is working out well so far. Can't wait to see how successful your music directory will be!!
Greg C.
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I researched and tested several Directory products for Wordpress. All of them had significant faults, and none allowed upgrades or downgrades to the existing directory using recurring payments. Then I found Brilliant Directories which is going to save us from a huge problem we would have had using other software. I wasn't sure about stepping away from Wordpress, but the system Brilliant Directories...
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Logan D.
Information Technology and Services, self-employed
Used daily for 6-12 months
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Always great communication and service.
Service, ease of use, help is fast and easily available
Limited front end design, unless you know a lot of coding
Rob K.
Self-employed
Used daily for less than 6 months
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I was trying for so long to get my site built. There were so many different providers who tried & failed to give me what I wanted. Then I came across brilliant directories! They did it with ease.The support staff was really good at following me up, he was honest & knowledgable. My customer service agent was amazing, nothing was too hard for her to do, she was very friendly & helpful. The site is now exactly what I wanted. I really could not be happier!
It is so easy to use & very customizable. The fact they don't promote themselves on my site is a really good touch.
Nothing major, all of the things I couldn't do initially were sorted out by my onboarding team.
Gonzalo N.
Internet, self-employed
Used daily for less than 6 months
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It is the tool to carry out a project that I have been working on for many years so that the professionals and businesses in my city can make themselves known and generate solid relationships.
Simplicity, precision and multiple options
So far, nothing. Because everything I've used fits my needs and desires.
Michael P.
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In the past 10 years I've never been so impressed by any vendor or their representative as I have been over these past days - working with Dennis Tinerino at Brilliant Directories! I am a Realtor and deal with over a dozen technical products that are provided on a subscription basis (such as Brilliant Directories) and I'm normally met with indifference by their support teams... as though I'm a pain...
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Natalie C.
1-10 employees
Used daily for less than 6 months
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We've already had a brilliant journey with Brilliant Directories. From arranging an initial call to discuss whether the product was right for us, and then arranging a second call to discuss in more detail, to the online support guidance, which from day 1 has been brilliant. Better than anything we've experienced elsewhere. The customer service team really know their stuff, they are polite and helpful, really responsive, and quick at resolving issues. I wish there was a 10 star button as I would have clicked on this!
Easy to use, initiative, great customer service and support, access to additional developers who really know Brilliant Directories too
No cons were added to this review
Richard B.
E-Learning, self-employed
Used daily for less than 6 months
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Fantastic the platform is very well developed and the tech support is second to none. They are quick to respond and very helpful
It’s a very fully developed system which has a wide variety of options and the ability to customise as you wish
Nothing really to be honest. I love it
cicley a.
Capital Markets, self-employed
Used daily for less than 6 months
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I have been playing with the widgets and because I'm not tech savvy its a little hard to make or add changes but I feel comfortable there is support .I appreciated rep starting my platform off with the features I mainly wanted so that left less for me to tweak. Overall I am highly satisfied and am excited.
the ease of setup
taking me soo long to figure out where to change info...lol
Thanks for the feedback, Cicley! Just want to mention that our support center is always available with hundreds of support documents and video tutorials. Our community forum is also useful for seeing if anyone else has already done any tweaks you're looking to do! Wish you the best!
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