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Chronicle is a cemetery management software that allows cemeteries to create custom plot maps, upload and store burial records. The solution offers tools including a cemetery builder interface, online plot map, advanced record search, document upload, audit trails, reporting, and more.
Typical customers
Platforms supported
Support options
Training options
Overall Rating
4.6
/5
37
Positive reviews
25
11
0
0
1
James D.
Facilities Services, 1-10 employees
Used daily for less than 6 months
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We are in the early stages, just about to go public but have found the overall experience excellent.The Chronicle team have been highly responsive and friendly, dealing with almost all issues raised during the development process. Our team are really looking forward to getting started.
Web based platform rather than a software package.Easy and responsive team to deal with.
Can't say yet as we are still transitioning to Chronicle from our old system.
Kurt W.
Religious Institutions, 1-10 employees
Used weekly for 1-2 years
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We chose Chronicle because Chronicle had the features we needed at an affordable cost. Many other packages we looked at had great features, but ones our small cemetery wouldn't use. Many of the limitations we first encountered with Chronicle have been addressed in recent releases. Migrating to Chronicle has forced us to go thru a complete audit of all sales and burials, ensuring our paperwork is up to date and accurate.Not only is Chronicle feature rich but the sales team and customer service has been exceptional. Since migrating to Chronicle we have asked for additional plots to be added to our cemetery. This work has been completed in less than a week with no errors. Any questions we ask via e-mail are answered, typically within a day.
Chronicle allowed us to quickly get up and running. With Chronicle we are able to do basic plot management, but also attach any documents or photos to each plot or burial. The ability for the public (we are still auditing our records so haven't turned on public access permanently yet) to easily search for records and navigate to a specific plot is very valuable. Chronicle also allows us to attach...
When we first started using Chronicle a little over a year ago a couple small things bothered me. First, we couldn't change the data format ourselves, but an e-mail resolved the issue in less than 12 hours. Second, because Chronicle is an Australian company, the terminology was a bit different from what we used. This took some getting used too. In less than a year, both of these issues have been solved (I didn't log any enhancement requests for these features) by allowing customers to modify date format themselves as well as modify terms like "ROI Holder", "Right of Interment", as well as how we identify Section, Row, Plot.
Hi Kurt, Wow! First of all, thank you very much for taking the time to write a comprehensive review, you are the best! Everything you wrote here aligned with who we are and what we aim for. We want to be the solution for all sizes of cemeteries, we know that smaller cemeteries have very limited choices of software within the budget. We are glad this resonates with you and that you found Chronicle useful. Thank you for using our story feature to add obituary details to each burial, and to notice our feature enhancements! This year our team work very hard to keep adding and improving our software, and we are thrilled that it resulted in a review such as yours. Cheers for a better and better journey in 2023. - Chronicle team
Donald A.
Online Media, 1-10 employees
Used weekly for less than 6 months
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Out first burial was in 1855. The church and cemetery served Norwegian immigrants newly arrived in Wisconsin. We have many written records, some of them written in Norwegian. We are contacted many times a year of families seeking burial information of ancestors. Formerly we would need to consult the written records but now the needed information can be accessed online saving us time and trouble.
We are fairly new to learning all the possibilities of the software, but it offers great promise of graves identification and information to the general public. The software will help the Cemetery Association to more easily identify available plots.
When scrolling through the interactive map, I sometimes lose my place
Hi Donald, Thanks for taking the time to write us a review. We are suspecting that you mistakenly gave the 1 and 2 stars ratings. Our team has reached out to you to clarify this. We certainly hope for a 5-star rating, so we will greatly appreciate it if you can revise this. Do let us know how we can help you. Have a happy holiday, talk to you soon, - Chronicle team
Sandy P.
Government Administration, 201-500 employees
Used weekly for 6-12 months
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Customers and suppliers can now access all cemetery records in real time- which has never been possible before. This also now means families can access their loved ones cemetery records from the comfort of their loungerooms and Council staff can confidently make cemetery bookings without having to conduct a site visit.
Chronicle were extremely helpful and worked with us during the implementation phase to understand how Council would use the software and have since implemented many improvements to ensure common business processes can now be managed in the platform. This has been a great experience and has helped finetune existing processes.
Took a little while to ensure staff used the correct fields to enter data that would then be used on the templates. This should now be resolved with the additional fields available for event types. Also it would be beneficial to have a new field called Grave Type where we could record if it was a new grave or a re-opening and if a re-opening was it re-open number 1, 2, 3, 4- this would assist with annual legislative reporting requirements where we need to identify new graves verses re-opened plots.
Dear Sandy, We are really thankful to have MRC as one of ours. Furthermore, thank you for all your support in getting good words about us out there, being our guest in our webinar, and recommending us to other councils. It's been our pleasure working with you and your team. We are glad that Chronicle makes the whole process and experience of accessing cemeteries easier and better for you, the council members and staff, and the community. We are also happy that the feature enhancement we did helped you with the difficulties. We have taken notes on your suggestions and we will keep you updated. Have a great holiday season, - Chronicle team
Benjamin C.
Government Administration, 1,001-5,000 employees
Used daily for less than 6 months
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Chronicle allows us to move away from an old Access database and printed paper maps for managing our cemeteries and reduces the likeliness of errors happening. The deceased search functionality allows the public to locate graves themselves with an easy search functionality where we displayed these in a PDF list previously
Chronicle provides a user-friendly experience for the customer front end for and the administration back end. Walk to grave feature promoted on our cemetery signage will allow users to find grave sites with ease and reduces phone calls to help direct public to plots.
Not having the ability to complete payments online through Chronicle - great to hear this is in the pipeline for future development.
Dear Benjamin, It's been our pleasure to work with you and Logan City Council. Your review made our day! Thank you. We are glad that you enjoyed using Chronicle, moreover, your community is getting access and benefit as well. Yes, the cemetery plot sales feature is in our product development plan and we will keep you updated! Please reach out to us if you have any suggestions, feedback, or ideas. Have a great holiday season, - Chronicle team
Chronicle has the following pricing plans:
Starting from: $20.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Chronicle?
Q. Does Chronicle support mobile devices?