CiiRUS Features

CiiRUS

Intuitive vacation rental and property management software

4.33/5 (73 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
Availability Management
Booking Notes
Built-in Accounting
CRM
Calendar Management
Calendar/Reminder System
Channel Management
Commission Management
Communication Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Support
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Communications
Guest Experience Management
Housekeeping Management
Inventory Management
Lead Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Management
Multi-Property
Newsletter Management
Online Booking
Owner Management
Owner Statements
Payment Processing
Point of Sale (POS)
Promotions Management
Property Management
Quotes/Estimates
Rate Management
Ratings / Reviews
Real Time Notifications
Real-time Updates
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Sales Reports
Single Property
Third Party Booking
Third Party Integrations
Transaction History
Transaction Monitoring
Vendor Management
Website Management
Work Order Management
Learn moreCompare App
API
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
Availability Management
Booking Notes
Built-in Accounting
CRM
Calendar Management
Calendar/Reminder System
Channel Management
Commission Management
Communication Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Support
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Communications
Guest Experience Management
Housekeeping Management
Inventory Management
Lead Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Management
Multi-Property
Newsletter Management
Online Booking
Owner Management
Owner Statements
Payment Processing
Point of Sale (POS)
Promotions Management
Property Management
Quotes/Estimates
Rate Management
Ratings / Reviews
Real Time Notifications
Real-time Updates
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Sales Reports
Single Property
Third Party Booking
Third Party Integrations
Transaction History
Transaction Monitoring
Vendor Management
Website Management
Work Order Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
Availability Management
Booking Notes
Built-in Accounting
CRM
Calendar Management
Calendar/Reminder System
Channel Management
Commission Management
Communication Management
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Support
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dispatch Management
Email Templates
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Communications
Guest Experience Management
Housekeeping Management
Inventory Management
Lead Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Channel Management
Multi-Property
Newsletter Management
Online Booking
Owner Management
Owner Statements
Payment Processing
Point of Sale (POS)
Promotions Management
Property Management
Quotes/Estimates
Rate Management
Ratings / Reviews
Real Time Notifications
Real-time Updates
Reporting/Analytics
Reservations Management
Reviews Management
Room Booking
Sales Reports
Single Property
Third Party Booking
Third Party Integrations
Transaction History
Transaction Monitoring
Vendor Management
Website Management
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

CiiRUS Feature Reviews

25 reviewers had the following to say about CiiRUS's features:

Catherine M.

Ciirus is user friendly and efficient.

2019-10-04

Ciirus makes quoting and keeping track of guests a breeze.

Pros

From the convenient Dashboard to the easy reports, Ciirus has made my day to day so much easier.

Cons

Some of the calendar fields, especially in reports cannot be filled in manually, it requires you to scroll through month by month and when you are trying to pull a report starting from 2017 it could be a bit tedious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CiiRUS


Hi Catherine,

Thank you very much for your kind feedback. It has been a pleasure for all of us to work with you and your company. I do have some good news, I think I can solve the con that you listed. When you want to go back in time on a report, instead of clicking the arrow to go back month by month, if you click on the name of the month, it changes so that each time you click the arrow it goes back one whole year. If you have any trouble with this, feel free to email our team at support@ciirus.zendesk.com so they can give you a walk through. Thanks again for your loyal business!

Kind regards,
The CiiRUS Team.

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Joshua P.

Easy to use interface & Exceptional Customer Service

2019-10-29

Pleasant & Convenient

Pros

Custom Reporting & Real-Time 2 way API

Cons

Missing listing amenities for Airbnb and HomeAway. We had to change to "Limited Sync" to make certain listing changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Hurting my business

2020-05-01

Nobody on the Ciirus side ever tested the website and I am not just talking about functionality but also the design (e.g. blue font on a blue background).

Pros

Automated processes and reports.

Cons

The software is old and clumsy. The template for the website is faulty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
Read more
Kerry N.

CiiRUS software makes vacation property management way easier!

2019-10-19

Pros

The CiiRUS team is always working to improve their product

Cons

Reports functionality needs to be easier to customize

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Franco C.

Ciirus Review

2019-11-08

Some basic features are missing such as the ability from a guest to book direct from a quote we send.

Pros

Channel Partners Integration Quickbooks integration

Cons

Mobile Version Quickbooks Integration Support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Grant F.

Best kept secret

2017-04-10

The onboarding process was a very easy experience.

Pros

Channel Management

Cons

None so far

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering CiiRUS

Great product - even better customer service

Source: Capterra
Helpful?   Yes   No
Read more
Rochak A.

Great vacation rental software

2021-06-06

Pros

It has some excellent features for e.g. calendar integration, custom reporting, field operations and a beautiful CRM / UI to go along with it.

Cons

Pricing can be a bit stiff if you are looking to deploy widely across your hotel chain, there is an opportunity to optimze the sales pricing here

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill M.

Failed Implementation - Know what you are buying

2020-11-18

Automated payments weren't very automated... automated emails worked as long as the booking occurred prior to your automated send times otherwise you had to force them to go manually.

Pros

We originally chose Ciirus because we were told they were fully integrated with the channels we did business with and they have features and functionality to support our electronic doorlocks, revenue management, housekeeping and guest portal.

Cons

They have integrated the AirBnB messaging but again it is separate, not part of the booking and you have to jump to a different module and filter things to get what you need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Michelle R.

Great System & Customer Service

2020-08-27

Great Customer Service and easy to use

Pros

Easy to use and mobile-friendly and always responsive

Cons

Always needing a password for same-day log in when using a mobile app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Samuel M.

Verified Reviewer

Simple and efficient

2020-11-05

Pros

A very good way to manage and track reservations, quickly and easily. The reports that are generated by the software are also very useful.

Cons

I had some problems with system unavailability. Sometimes I was offline.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Lin C.

Constantly improving

2020-09-08

I like that Ciirus still feels like a family run business. They clearly care and remain approachable as they grow year on year. All the staff seem committed and passionate in working toward more innovative and better software. In the past their enthusiasm to improve too much too quickly didn't always work out well but more recently they have grown their team and Im seeing lots of good upgrades and additions. Too many to keep up with sometimes.

Pros

I like that I have full control and can easily correct entries and manipulate booking data.

Cons

I wish there was the ability to more permanently customize the booking schedule, reports, etc to my specific needs (perhaps it's a Mac trait:).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
don s.

What did we do without Ciirus

2017-04-12

We have know Cirrus for all most all of it's years in operations and watched it gow into a Majour Software Company helping our Property Management Company with so many homes (all located) around Disney World Parks in Florida It would be a nightmare controlling all the bookings and then the management of the homes (by using the differing reports) that the software provides us They also have a great response Team as and when we need to call them with an issue that crops up - usually the problem is on our side but the Team takes care and lisends to our problem and then walks us through what we need to do to sort it and then off we go again Not too sure what we would have done with Ciirus and I would guest that we would not be as good as we are without them than you the Team at Ciirus

Pros

The format is straight forward and easy to use

Cons

the only comenst here is that you have to remind yourself to save the info each time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering CiiRUS

it works for us and all the continuing processes of new add on etc. are really great

Source: Capterra
Helpful?   Yes   No
Read more
Sydney D.

Ciirus fully considers the property manager and is open to whatever ideas we have!

2017-05-11

Ciirus keeps very detailed notes of everything that is done, which makes it easy to track down the history and keep track of the many events that occur throughout a guest's stay.

Pros

I refer to those a lot when taking on a new feature of the software.

Cons

It will also be great to be able to use Ciirus on a mac or mobile device at some point.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Terry W.

Awesome Software

2018-09-04

I chose the software several years ago because (a) I thought is was the best software and (b) I thought the company had a better understanding of the vacation rental market and a better understanding of the future of vacation rentals.

Pros

World class software, easy to learn and use, very training including endless videos, very good distribution, very good automations, very good reporting and accounting.

Cons

Not compatible with Mac users. V-2Cloud is a work around but makes the software clunky to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alessandra D.

Ciirus Review

2017-03-27

The direct integration with channel managers accelerated our business goals and saved operational costs.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jason M.

Ciirus

2018-09-04

Pros

Since I have purchased Ciirus as our management software program my life has changed.

Cons

It is not a breeze to get everything together in the beginning but once things are set it makes EVERYTHING easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard B.

Just what we needed!

2020-08-26

We needed a single piece of software which allowed us the flexibility to connect with a variety of travel companies and property managers via API/XML, websites and online portals, whilst also providing a robust property management and accounting back office system.

Pros

The software is very comprehensive, yet easy to understand and is continually updated with new features.

Cons

I honestly struggle to think of things I dislike about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
LaShonne S.

Ciirus Review

2019-06-03

This is probably the most difficult to use but it is great when you own many properties and need to change sales information to allow you to rent properties as a management system.

Pros

The system is easy to use and allows the management team to include all details needed when booking reservations.

Cons

It is a little hard to maneuver in the beginning but once you use it repeatedly you are able to find a flow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharon G.

Once upon a time.

2019-12-02

Initially, it was affordable, consistent, excellent customer service/response and more.

Pros

It was once a very good integrated reservation and accounting program for management companies.

Cons

They left the little management companies by the wayside.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Natasha F.

Property Manger User of CiiRUS Vacation Software

2019-10-04

Pros

It great that the system can integrate with Channel Operators, so you can manage all your bookings in one place 3. The Mobile App is wonderful for Managers on the go 4.

Cons

The desktop version is not very user friendly for Property managers on the go as trying to access it on your phone while out on the field to add and edit bookings or add costs to a work orders is a task...I can do it on my Iphone but its not very easy so adding that feature to the mobile app would be a great addition to the mobile app 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CiiRUS


Hi Natasha,

We really appreciate your kind feedback. All of us here value the partnership we have together and thank you for your loyal business. If you are not already using it, we recently launched a major update to the software, meaning that all the functionality is now available in your web browser from any device, so you no longer need to use the old mobile app, which does miss some of these features. I hope you'll check it out! Also, great news, we have just added an integration with QuickBooks online, and it should be going live in a matter of days. Please contact us to set that up. It's included in the all-in-one subscription you already have. Lastly, it would be our pleasure to host you for training. We love meeting with our customers and host training daily, online and in person. Please email training@ciirus.com to set up a multi-day session as you requested. We can't wait!

Kind regards,
The CiiRUS Team.

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Anonymous
(Computer & Network Security company, myself only employees)

Simplicity is key CiiRUS

2018-12-15

Pros

All the features you would expect from many high end management products Easy to use and manage Great Service offerings

Cons

Expensive product for a small / independent person especially when considering exchange rates. Unable to be sure of the monthly fee

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from CiiRUS


Hello. Thanks a lot for your valuable feedback. I'd love to talk more about how we can deliver the most possible value for money and work on your rates to ensure you have everything you need to be successful. Feel free to write to communications@ciirus.com so we can work on this. Thanks!

Kind regards,
CiiRUS Team

Read more
Anonymous
A verified reviewer

Ciirus has helped me jump start my business

2018-07-25

Helped get a head start on my business

Pros

Customer Service is great, quick, and very helpful.

Cons

You need to pay or contact support for certain access. A little expensive when you have a lot of properties but they have options you can work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rena C.

iELEV8 Luxury Vacation Rental

2020-09-03

We are satisfied with the overall experience.

Pros

What we liked most about the software is it’s easy functionality.

Cons

Multiply platforms to access Ciirus.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Angela B.

Property Management Must Have

2020-09-08

This is a great system to track all of the Properties that your company manages.

Pros

.\ Owners, Reservations, Vendors, Payments, All Properties

Cons

The process can be extremely time consuming to enter everything, and multiple users can throw it off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Great ideas that fall short on delivery

2019-06-12

They unfortunately are trying to expand and grow too fast to keep control of the program, therefore failing miserably with customer satisfaction.

Pros

The concept of the whole program that Ciirus has come up with is great, and they have a lot of good ideas on the platform

Cons

Kind of an important item in business, not to mess with billing. Last update crashed my computer, and locked me out of Ciirus for over a day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: GetApp
Helpful?   Yes   No

Response from CiiRUS


Thank you very much for this feedback. I'd like to learn more about the specific difficulties you've encountered and see what I can do to help. Your experience described is not consistent with the larger sentiment from our happy customers, so it's extremely important we have the opportunity to deliver that same value to you. We have brought in significant resources to track with the heightened demand for our services - it's unacceptable that you've experienced such delays and errors. Would you mind emailing communications@ciirus.com so we can talk more about the problems you've had, and do what we can to correct course? Thank you so much.

Kind regards,
The CiiRUS Team

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