CloudNine Features List

CloudNine

Cloud-based Simplified eDiscovery Automation

4.71/5 (42 reviews)

CloudNine Feature Summary

  • Free Trial
  • Cloud-based
  • Full Self-Service
  • Upload Your Own Data
  • Extract Metadata
  • Extract/Index Text
  • Extract Email Attachments
  • Near-Native Rendering (HTML)
  • Deduplication
  • Early Data Assessment
  • Create Load Files
  • Customizable Data Views
  • Data Filtering and Analytics
  • Annotate and Redact (TIFF/PDF)
  • User Defined Fields and Ordering
  • Group Tagging
  • Unicode Support
  • Simultaneous Index Field and Full-Text Searching
  • Fuzzy, Synonym, and Proximity Searching
  • Hit Highlighting on Text, HTML and Image (PDF) Tabs
  • Save Function for Both User and Global Search Definitions
  • Batch Export of Documents
  • Online, Real-time, Custom and Printable Doc Audit Reports
  • Free Help and Support
  • Add Own Users and Maintain Access Rights
  • User-based Security Profiles (Down to Field Level)
  • Protected Cloud (Dedicated Servers/Tier IV Data Center)
  • Full Portfolio of Professional Services

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Document Storage (43 other apps)
Drag & Drop Interface (46 other apps)
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Third Party Integration (56 other apps)

Competitor Feature Comparison

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CloudNine Feature Reviews

25 reviewers had the following to say about CloudNine's features:

Jason Heard

Top notch document production cloud based service!

2017-09-12

Extremely easy to use cloud-based document management service.

Pros

CloudNine has excellent customer service - incredibly responsive and always solves the problem. I have uploaded several gigs to their platform and never had a problem.

Cons

The searching process is involved and requires a bit of training to make sure you are getting what you want - but once you have saved a few searches, it becomes a lot easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thanks, Jason. Great comments and we look forward to continuing to serve you.

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Jason Prier

First Time User

2018-01-02

Pros

I probably only scratched the surface but was able to accomplish my client's document management goals relatively easily.

Cons

Some of the basic document identification features became cumbersome when a limited number of documents were involved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Peregrine

Easy to learn, easy to use, great experience so far.

2017-09-13

Ease of use in managing complex discovery issues.

Pros

Love the UI and the ease of learning the software.

Cons

Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible.

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Mukul Kelkar

CloudNine review

2017-08-18

A quick way to search for documents.

Pros

I like the ease of use and the UI is great.

Cons

Converting documents into TIFF files and export is still a little slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Mukul, thanks for the kind comments and we agree with you on Mr. Kelley's great support. Thank you for taking the time to share your considerations, we truly appreciate them.

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Brian Grossman

Much simplier to use than other review software. Automatic load/processing great add-on feature!

2017-08-15

Being a channel partner to generate a good margin on hosting revenue in reselling the software to our law firm customers!

Pros

Reduced near-ready review storage fees. CloudNine Discovery provides great and responsive 24/7 customer support and always friendly and flexible.

Cons

Not able to change or customize folder structure after loading. Does not have advanced TAR-Predictive Coding option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thank you very much for taking the time to share your comments on CloudNine. We truly appreciate it.

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ANGEL REYES

Excellent eDiscovery tool

2017-08-10

Pros

Low cost (firm/and client).

Cons

Some suggestions, incorporate a charge back system for clients based of resources allocated by case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thank you for your review, Angel. We appreciate the consideration, comments, and recommendations.

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Ryan Mason

CloudNine Discovery is the cat's pajamas

2015-12-09

Our Legal folks appreciate the easy-to-use Discovery interface and the quick access to free training.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Neil McLean

CloudNine is intuitive, highly functional, yet maintains a very user friendly interface.

2017-09-01

I am able to consult on a higher level with this software in our tool bag.

Pros

My favorite feature is the ability to utilize extracted metadata fields alongside custom fields to run complex searches.

Cons

However, it's typically remedied after several reminders and training sessions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thanks for the strong review Neil. We are grateful you took the time to share and will work to address the recommendations you made and accentuate the strengths you highlighted.

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ERNEST CROSBY

CloudNine is an easy to use review platform which allow us to process and review data right away.

2017-09-26

Ease of use, cost savings, data load fast, and document retrieval is quick and easy.

Pros

The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms.

Cons

Would like control over moving files from one folder to another. Would like additional functionality related to tagging and foldering files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thanks very much Ernest. We appreciate your review and feedback and look forward to continuing to support your efforts.

Read more
Andrew Ackley

It was a pleasent experience because documnets could be sorted and taged relativet easily

2017-09-19

Pros

I like how it could access and retain large files and had enough data space for the many different file types

Cons

When documents are sorted by their tags, some tags would not be shown in the search criteria when selecting previously tagge documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thanks, Andrew. We appreciate your feedback and look forward to continuing to serve you in your eDiscovery efforts.

Read more
Lindsey Harrison

Generally really positive.

2017-08-24

Pros

The searching and tagging features are great; they make going through large amounts of data much easier.

Cons

The search features are wonderful, but the efficiency of using the software is somewhat diminished by having to open each document individually to print it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thank you for the feedback, Lindsey. We truly appreciate it. We also appreciate your recommendations and will work to address them as we seek to make the product even more efficient for eDiscovery experts such as yourself.

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Crystal Zapata

Cloudnine is user-friendly.

2017-08-17

Pros

The customer service is great, and our clients love using it too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thank you Crystal. We appreciate the opportunity to support your discovery efforts.

Read more
John Bates

CloudNine: Excellent value and service

2017-01-05

The CloudNine document review system is easy to learn and intuitive.

Pros

If you have used other document review software you will find this easy to pick up with minimal training.

Cons

It's fairly basic. It lacks the more advanced features in the base package. You can add on features such as predictive coding for an additional cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering CloudNine

I would recommend it you are looking for a solid, cloud-based system that won't break your budget.

Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thanks for the review John. We appreciate your use of CloudNine for your eDiscovery needs and look forward to sharing with you soon new features that will extend the capability of the platform and enhance your ability to leverage it for both basic and complex discovery efforts.

Read more
Aaron Cosma

Customer service is good. Do not like how we had to have support always do stuff for us.

2017-08-24

Pros

The searching and indexing features were helpful and the user interface took time to get used to but had no problems.

Cons

As I said, it was not cost effective for us to keep having to go back for anything extra we needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thanks for the feedback and the great follow-up call with Brian Kelley. We appreciate your affirmation of the platform and were heartened to hear it met and exceeded your requirements.

Read more
Hugh Craddock

Great Product

2017-03-17

You can easily design the database coding fields to fit your workflow and specific needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Hugh, we are grateful for the kind comments and look forward to supporting you and your eDiscovery efforts today and in the future.

Read more
Joyce Choi

Great customer service!

2017-03-17

The platform is easy to use and helpful with our document review projects.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Fantastic feedback Joyce. Your comments are incredibly important to us and we appreciate your sharing your expert opinion on CloudNine.

Read more
Stephanie Plake

Discovery Production

2015-12-07

This software is easy to use and allows us to upload and download documents as they become ready, saving us both time and money by eliminating the need for postage.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chris Arellano

Ondemand is great!

2016-01-28

Also, their processing and culling services have benefited our clients greatly on several projects; for example, they are currently helping us cull down a large data set of over 500 GB, saving our clients thousands of dollars in eDiscovery costs!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chaz Brunwick

Google docs for coding

2018-03-07

Pros

Great collaborative functionality Has a lot of settings to code in a preferred style All data is hosted on their servers

Cons

Can be glitchy with too many users at once Has revision history but won't allow recovery if you delete something permanently

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Robert Grande

Experience

2017-06-13

I had positive experience with the company . What ever my need they were able to help

Pros

Flexable, client service and their knowledge and experience in the space.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Katherine Gonyea

Great E-Discovery Company!

2015-12-17

Their support staff is responsive, friendly and helpful in assisting me with providing the technical information that my clients need. Their review platform, CloudNine, is robust, easy to use and ideal for a firm like ours where we don¿t have to buy and support the software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bradette Groves

CloudNine offers ease of use and exceptional customer support.

2017-08-24

Offering a database that any level of experience user could review and perform tasks.

Pros

It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior.

Cons

It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

Read more
Kelly Burks

CloudNine Review

2017-01-05

It is very user-friendly, and everyone, from sales to support and the client services team has been so great to work with.

Pros

I like how intuitive and user-friendly it is. You don't have to have experience with e-discovery tools to be able to use it. I also really like that it is browser-based, so it can be used on almost any device anywhere.

Cons

None so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thanks for the great review Kelly. Our team is grateful for your comments and will continue to strive to deliver you great technology and service to support your eDiscovery efforts.

Read more
Suzanne Meehle

Amazing People, Great Software

2016-01-19

They set up a custom data set for the students to search against, and spent time teaching Donna and me the basics of their system, and had us up and running in less than a day.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Cunningham

AZA Review

2017-01-05

After a detailed training, I was able to log on and use C9 as though I had been using it for years. Easy to navigate and use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from CloudNine Discovery


Thank you very much Andrea. Your review is truly appreciated and we are excited that CloudNine is able to help with your eDiscovery review needs with a complete and easy to use platform.

Read more