ClubExpress Features

ClubExpress

Where the Best Run Clubs Run the Best

4.26/5 (465 reviews)

ClubExpress Feature Summary

  • 20+ built in modules; 15+ optional modules
  • 350+ reports and 50+ data exports, including filtering
  • Associations in the US, Canada, Australia, and UK.
  • At the club, member, and user levels. Both push and pull.
  • Available for specific club needs.
  • Built-in FAQ module with fully formatted answers.
  • Built-in Storefront module for clubs to sell products.
  • ClubExpress is fully PCI Compliant. AoC Available.
  • Credit card processing for memberships, events, & donations
  • Custom mobile app for each club or association
  • For every member and non-member transaction.
  • For members and 7 levels of admins.
  • For membership dues, event registrations, donations, etc.
  • For the eCommerce Storefront Module.
  • For website content. Many wizards and custom tools/widgets.
  • Fully integrated blast Emailing with templates & dist. lists
  • Fully integrated website and member database
  • Fully supported. Additional one-time setup fee.
  • Includes more than 300 reports and 50+ data exports.
  • Integrated non-member database
  • Integration with QuickBooks
  • Members and non-member mailing list
  • Members login to update their Profile
  • Modules for documents, committees, interests, photos, etc.
  • Multi-page, multi-question, answers in 25+ formats.
  • Multiple levels of security
  • No advertising!
  • Online member signup, renewals and expirations
  • Optional Resource Scheduling module for club assets.
  • Optional branded mobile app for each association
  • Optional module for members to post available positions.
  • Optional module for members to post stuff for sale.
  • Optional modules for continuing education and certification.
  • Part of our Mobile App
  • Powerful E-Commerce Storefront module
  • Powerful discussion forums and listserver module.
  • Powerful discussion forums, including listserver support
  • Powerful integrated event calendar with online registration
  • Powerful support for chapters, districts, and regions.
  • Powerful tools to control the look and feel of your website
  • Supports chapters, districts, and regions
  • Supports memberships that include multiple people
  • Surveys can be configured to run elections.
  • Unlimited contacts separate from the member database.
  • Unlimited documents/files stored in unlimited folders.
  • Unlimited emails to members & non-members. Filtering options
  • Unlimited fields; answers in 25+ different formats.
  • Unlimited photos and photo albums
  • Unlimited photos stored in 3 resolutions with folders/tags
  • Unlimited website pages for the public and members-only
  • Using our powerful Surveys module; multi-page multi-question

Competitor Feature Comparison

API
Access Control
Accounting Integration
Activity Dashboard
Ad hoc Reporting
Applications Management
Automatic Notifications
Built-In Database
Chat
Contact Database
Contact Management
Content Library
Credit Card Integration
Credit Card Processing
Custom Charts
Custom Development
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customizable Questions
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Marketing Management
Email Notifications
Email Templates
Event Calendar
Event Management
Event Scheduling
Family Memberships
Feedback Collection
Image Library
Invoice Management
Jobs Board Integration
Mailing List Management
Member Account Access
Mobile Integration
Mobile Signature Capture
Newsletter Management
Online Forums
PCI DSS Compliance
Partial Payments
Password Management
Payments Disbursement
Permission Management
Personalized Profiles
Question Library
QuickBooks Integration
Receipt Management
Records Management
Reporting & Statistics
Resource Management
Rich Text Editor
SSL Security
Search Functionality
Secure Login
Shopping Cart
Social Media Integration
Surveys & Feedback
Transaction History
Transaction Monitoring
User Defined Attributes
User Management
User Photos
Voting
Website Management
eCommerce Integration
Visit WebsiteCompare App
API
Access Control
Accounting Integration
Activity Dashboard
Ad hoc Reporting
Applications Management
Automatic Notifications
Built-In Database
Chat
Contact Database
Contact Management
Content Library
Credit Card Integration
Credit Card Processing
Custom Charts
Custom Development
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customizable Questions
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Marketing Management
Email Notifications
Email Templates
Event Calendar
Event Management
Event Scheduling
Family Memberships
Feedback Collection
Image Library
Invoice Management
Jobs Board Integration
Mailing List Management
Member Account Access
Mobile Integration
Mobile Signature Capture
Newsletter Management
Online Forums
PCI DSS Compliance
Partial Payments
Password Management
Payments Disbursement
Permission Management
Personalized Profiles
Question Library
QuickBooks Integration
Receipt Management
Records Management
Reporting & Statistics
Resource Management
Rich Text Editor
SSL Security
Search Functionality
Secure Login
Shopping Cart
Social Media Integration
Surveys & Feedback
Transaction History
Transaction Monitoring
User Defined Attributes
User Management
User Photos
Voting
Website Management
eCommerce Integration
Visit WebsiteCompare App
API
Access Control
Accounting Integration
Activity Dashboard
Ad hoc Reporting
Applications Management
Automatic Notifications
Built-In Database
Chat
Contact Database
Contact Management
Content Library
Credit Card Integration
Credit Card Processing
Custom Charts
Custom Development
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customizable Questions
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
Electronic Payments
Email Alerts
Email Distribution
Email Marketing Management
Email Notifications
Email Templates
Event Calendar
Event Management
Event Scheduling
Family Memberships
Feedback Collection
Image Library
Invoice Management
Jobs Board Integration
Mailing List Management
Member Account Access
Mobile Integration
Mobile Signature Capture
Newsletter Management
Online Forums
PCI DSS Compliance
Partial Payments
Password Management
Payments Disbursement
Permission Management
Personalized Profiles
Question Library
QuickBooks Integration
Receipt Management
Records Management
Reporting & Statistics
Resource Management
Rich Text Editor
SSL Security
Search Functionality
Secure Login
Shopping Cart
Social Media Integration
Surveys & Feedback
Transaction History
Transaction Monitoring
User Defined Attributes
User Management
User Photos
Voting
Website Management
eCommerce Integration
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

ClubExpress Feature Reviews

25 reviewers had the following to say about ClubExpress's features:

Dave Safirstein

Poor fit for Organizations that bill for member stored asstes or services

2020-01-21

Worked fine for member management. After 10+ years we are leaving the product to install Sailing Club Manager a more industry specific tool

Pros

Nice contact management and mass emailing tools Nice storage of documents both member and public facing documents Nice calendaring tool Solid for clubs that look for any of the above

Cons

Clunky billing system that is not well integrated or intuitive particularly for non members that want to do simple store transactions like buy a meal, pay for sorage of a boat or camper with your organization No sign up genius like tool Convoluded way with custom fields to store member assets but no integration for billing, tracking of where those assets are on your grounds Integration into payment processing gateways not well integrated

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ann Keith

Keeps Membership Records Organized!

2020-01-17

This is my first time to help set up an entire Operating System and my part is specifically Membership management. It is very helpful for keeping track of our members.

Pros

Membership search and record keeping (payments, etc).

Cons

Too many Reports to choose from!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Kuhlman

Comprehensive Cloud Based System for organizing, managing and growing membership based non-profits

2020-01-21

Financial management of member dues payments and organization event registration and fee payments via an event calendar. 5. Availability of version and a mobile app

Pros

Comprehensive integrated cloud based software for a custom public/private website, member database management, club and activities organization, communications, financial management with access to on-line, telephone, user manuals and webinar customer support.

Cons

We must resort to using Microsoft Publisher and uploading the pdfs to a ClubExpress document folder, creating a custom page with links to the newsletter documents making the newsletter available on our website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Lauer

The Great and Not So

2020-01-16

As noted in the Cons above, we have been quite disappointed with event management (it is way too hard to configure and manage events especially when the majority of people interested in and attending such events are not actually formal members in the CE member database) and email communications for our audience of over 10,000 interested parties but not formal members.

Pros

We were able to configure not only the usual demographic information but could also create custom data elements to identify and track members who have formal voting rights for the business of the organization.

Cons

As we intended, we migrated our custom website and member management system, our third-party event management services, and our third-party email communication services all to ClubExpress.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Catherine Kalaydjian

IACP Review of Club Express

2020-01-22

My overall experience after identifying them as our new web platform has been overwhelmingly positive. No regrets for moving over to them at all

Pros

Ease of use, ability to program events, registration, payments and email communications, as well as Member management.

Cons

Overall there should be an ability of a "Super User" to have more freedom creating reports Also a better export of data for my accountant from CE to QuickBooks On-line.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gloria Leitner

Club Express has simplified everything for Volunteer non-profit club

2020-01-17

For 7 years I use to be the only one that could send out email notifications due to having the master list in Access DB.

Pros

Membership management allows for auto renewal notices Emailing can be done by other club board members -- no more mail merge using Word/Excel Event calendar reminder for administrative tasks Document library is HUGE to gather key documents on the website and off my hard-drive!

Cons

Inconsistency in the fields provided for membership reports between Renewal Detail and a New Member.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Lotz

"Village" Management & Communication - 1-stop Shop

2020-01-30

We use Club Express for just about everything digital in running our Village except some non-bulk emails and telephone: membership, billing, website, bulk email, document storage, news reporting to members, committee communication, inquiry tracking, service and event management.

Pros

Software widely used, and thus fully vetted by hundreds of Villages. Designed for setup by clubs/ Villages who don't have resident HTML/ web expert.

Cons

Unintended results rarely but sometimes occur when multiple windows are open simultaneously.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bob Young

ClubExpress for a Large Car Club

2020-01-17

Since ClubExpress, we've gone to email notification with the newsletter available online.

Pros

Ten years ago we had to use a paid third party to maintain our website.

Cons

As it is, all data collected for an event can be output to Word, Excel, CSV, and pdf.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bob Lockwood

Great tool for club members

2020-01-21

Tracking members & billing them their dues has been streamlined by ClubExpress.

Pros

Calendar provides easy access to activities for members

Cons

Activity sign-up process is not easy.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
William Waterson

Club Express Experience

2020-01-21

It was difficult and time consuming to do our own data and collection as it was all by e mail

Pros

Ease of use, great reports, communication, money management .

Cons

It took a little to get used to it but the Club Express Support off set any difficulties

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Scroggie

Classis Car Club Review

2020-01-19

Pros

ClubExpress (CE) is very comprehensive in providing a powerful tool for managing club activities, from recruiting, membership management, renewals, event management, document and photo management, email communications, e-commerce and many more features.

Cons

Ease of use is sometimes challenging. Needs to be more intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
ray gall

usgae as a horse club

2020-01-29

tracking membership dues, deliquent accounts

Pros

easy to send invoices out, add new members, temporary, members, scheduling events, gathering payments at events

Cons

I don't seem to be able to see all the automatic emails that are sent out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Gerrib

Clunky and non-intuitive

2020-01-16

Club Express is a club management solution, allowing one to track membership, create events and bill members.

Pros

They have very helpful customer support, and the product has good uptime.

Cons

For example, updating club president does not automatically flow to the Contact Us page, which has a drop-down for contacting the club president.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Ktr

A fully fledged membership management platform for clubs and associations

2018-03-15

good experience

Pros

Use-based pricing model with no long-term contracts or storage limits.

Cons

Other types of organizations should consider more specialized membership management solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eileen Strider

IHLRN Review

2020-01-16

Sales and Management is not so helpful when I tried to get an answer on a question that customer support was not authorized to answer.

Pros

Lots of functionality in the software package.

Cons

No way to list event activities with fill in the $ amount for items such as tips and donations on registration form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Richard Getler

ClubExpress is perfect for our Photography Club

2020-01-21

This software has made club management infinitely easier.

Pros

It lets members register each year for our club and collect their club dues, lets us maintain a powerful event calendar (with automatic reminders), group and individual photo albums.

Cons

The user interface changes often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Harper

Club Express is a website content management system and Club Management

2020-01-16

Also Quick-books integration for only $100 one time fee.

Pros

Good event Calendar with signup, including paid events.

Cons

I wish that the event calendar could be linked at a google calendar, you can click a button that says add to my calendar, but it doesn't allow the whole event calendar to be shown as a google calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 1-10 employees)

Useful for reporting

2020-01-30

Pros

Customized report availability for tracking things like renewal of memberships, types, payments, events, a non-member database etc.

Cons

But once you've been using it awhile it gets easier to find what you need and realize there's lots of detailed information / reports you can access from the software.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Neville Eldridge

Membership Management

2020-01-17

ClubExpress has dramatically improved our ability to manage membership renewals, as well as improve our communication with our membership.

Pros

You can taylor the system to your needs. Functionality....its feature set is very comprehensive.

Cons

It doesn't yet integrate with XERO.....but I understand it is on the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Rooke

Bang for the buck

2020-01-29

None of us (an all-volunteer organization) used the system enough to become well versed in the capabilities of Club Express, but it was a bit cludgy to use at times when setting up and tracking users and events.

Pros

Well priced relative to the competition.

Cons

User management features were a bit lacking.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed Franklin

Complete but not simple

2020-01-29

We have eliminated checks, made attendance at events easy to track, can conduct robust member searches. The monthly fee is silly low for what you get.

Pros

Everything we need is in this package. Pricing very competitive. Nice folks to deal with. Lots of topic training for new features.

Cons

Does NOT use Wordpress front end so good luck finding third party help on improving user interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Susan Harrison

Good Software for Clubs and Social Groups

2020-01-18

Email renewal notices show only generic information so that members do not know what the actual cost of renewal is until they log in to their accounts. Many of our senior members do not log into their accounts and pay via U.S. mail.

Pros

Club Express is good integrated software that allows a group to track its members, payments, member communication, programs, and activities, including paying for activities.

Cons

There are a number of areas where the software is not designed for a group like East Falls Village where household members have equal standing in the organization.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ed. Payton

Best Organizational Information System online

2020-01-16

We use ClubExpress for: Club communication Event registration and ticket purchasing Database management All have been handled in an excellent manner.

Pros

The infrastructure is intuitive. The customer support is excellent.

Cons

I would prefer having a document/file storage system that allowed linkage between files.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rasheena Wilson

Great Software, but needs improvements

2020-01-16

They need to update several of their features so that it's customizable for different groups.

Pros

Having all of our members in one database that we can manage their membership, send communication and host a members only page have improved the function of our operations.

Cons

The feature that I dislike about this software is that nothing is customizable. Organization should not fit in a box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Coree Reuter-McNamara

Great website builder, reporting needs major help

2020-01-29

Overall the site is great but the frustration we've had with the reporting side of things have made use of the website difficult.

Pros

Easy to use, interface for web design is great.

Cons

The reporting functionality is difficult to use and needs major improvement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more