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Commusoft Logo

Commusoft

All-in-one job management software for field service

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Commusoft Features

Features Summary

Functionality

4.6

/5

176

Total features

132

16 categories

Commusoft features

API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Add & Edit Photos
Alerts/Notifications
Appointment Scheduling

Common features of Workforce Management software

API
Activity Dashboard
Activity Tracking
Approval Process Control
Attendance Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting

Price starts from

40

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

176

Price starts from

40

/user

Per month

learn more

Total Features

132

Unique features

  • Email Templates

  • Vendor Management

  • Asset Lifecycle Management

  • Activity Tracking

Functionality

4.6

/5

2.6K

Price starts from

235

Per month

visit website

Total Features

51

Features in Common

17

Unique features

  • For Architects

  • Drafting

  • Parts Management

  • Content Library

Functionality

4.6

/5

251

Price starts from

49

Per month

learn more

Total Features

43

Features in Common

33

Unique features

  • Route Optimization

  • Property Layouts

  • Fleet Management

  • Pest Activity Tracking

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Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Reviewed 5 years ago
Pros

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Exquisite

Reviewed 2 months ago

Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Pros

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Cons

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Experience with commusoft

Reviewed 6 years ago

When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros

Customer data base, quick to find out what you have done at a property,

Cons

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Vendor response

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review from a plumbing company

Reviewed 2 years ago

Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, forever evolving and moving forward with our expectations

Reviewed 4 years ago

We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Pros

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Cons

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SR Hall ltd review of Commusoft

Reviewed 7 months ago

Absolute brilliant software and works well in our company.

Pros

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead. You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Cons

Set up was a bit tricky but support were brilliant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect Management System

Reviewed 9 months ago

Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.

Pros

Everything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.

Cons

Some time keeping features. It only logs travel when travelling to the job, not returning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good

Reviewed 13 days ago

Good

Pros

Very easy to use, would recommend the accounting section.

Cons

Reporting would like to see more burgers showing detailed analysis.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I would not hesitate to recommend the software and support team at Commusoft.

Reviewed 3 years ago

The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

Pros

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs. Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business....

Cons

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wow!!! This is not a software update this is a supercharge of an already great system.

Reviewed 4 years ago

I hate writing reviews but would have felt guilty not to give credit where due with Commusoft. The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more. My transition to V4 was seamless and very well structured from the trial, right through to the installation...

Pros

It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data...

Cons

I've run out of space so as there are no negatives Ill continue with the Pros: I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date" In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An incredible learning experience the whole process has been conducted efficiently and smoothly.

Reviewed 5 years ago

The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.

Pros

The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually...

Cons

Its hard to say what I like least about the software at the moment as I havent personally come across anything negative at this point.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best CRM for plumbing and heating engineers

Reviewed a year ago

I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

Pros

Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

Cons

It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Great software but if you leave your stuffed

Reviewed 2 years ago

Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

Pros

The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft

Cons

Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Commusoft Feedback

Reviewed 3 years ago

We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.

Pros

The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

Cons

It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Commusoft for Minor Works

Reviewed 2 years ago

Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.

Pros

Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone

Cons

I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this. On some of the reports you can open the job from the report but then on some others you can't

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Job Management Software

Reviewed 3 years ago

Saves us time which obviously saves money Customer communication with regard to jobs/diaries is more up to date Easy to use app Great training

Pros

After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more...

Cons

The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Commusoft has revolutionise the way we work

Reviewed 2 years ago

Reduced admin time with diary management and invoicing

Pros

We've been using Commusoft since December 2019 and with 6 engineers out on different jobs it has streamlined office time spent in diary management and invoicing not to mention the history building on each property of all the jobs carried out and appliances in situ. No more handwritten and lost certificates everything is all stored in one place. It integrates really well with Xero accounting system. The training and set up support made the transition at our busiest time of year really easy. It's well work every penny we pay for it.

Cons

Some parts require too many click steps to carry a task - i.e. sending an invoice

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Customer Management Tool

Reviewed 2 years ago
Pros

Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes. If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business.

Cons

I haven't worked with it long enough to come across anything I don't like about the software yet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software product

Reviewed 3 years ago

Being a small business we ran with manual records before finding Commusoft. It's become an essential time saving customer management tool.

Pros

The software is user friendly . It makes managing the process from enquiry to invoice and payment very easy. It helps us provide great customer service which is really important. Reporting features help with general business management. There are areas of the software that we aren't using fully and are looking forward to getting these set up to further support our business. The support team are quick to review and help us resolve any problems, despite being by email only. Other companies could take a leaf out of their book.

Cons

Can't see any cons with the software or support. Slightly frustrating to run out of space, but that is being resolved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Commusoft helped us save time spent doing admin work, helped us manage our customers better.

Reviewed 4 years ago
Pros

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that. We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

Cons

There is so many features that it can be a bit overwhelming, but having the support available an email away means we can always get help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Brilliant Plumbing & Heating Software

Reviewed 2 years ago

We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Pros

I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Cons

I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Part of the team

Reviewed 3 years ago

Allows us to track engineers progress throughout the day, provide customers with professional estimates and allows them to be accepted online. The telephone support is very helpfully and a requirement for us but not available on the basic package.

Pros

Being able to look back over completed jobs, and see who attended what they did, how long it took. Sending estimates, test certificates, invoices direct from one system to have all in on place Storing photos before and after works have been completed for future records

Cons

Hard to get the required reports from the software, eg value of estimate won by which estimators

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Engineer Diary planner

Reviewed 2 years ago

Great customer service and always helpful when we call. Easy to use software we use on a daily basis.

Pros

Let you run your whole business using this software. It can use as a diary for all our engineers to include all need information like site address and contact details. what the engineer needs to do and for the engineer to provide us an update which includes pictures and videos if wanted. In addition, we can send out reports to our clients and invoices which can be linked to other accounting softwares.

Cons

Difficult to delete old storage to free up space within our allowance

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Software our Company couldn't be without

Reviewed 2 years ago

A Fantastic piece of Software that our Company has been using for 5 years and wouldn't be without!

Pros

Commusoft is loved by all its users from the Office team to the Engineers it is simple and easy to use. The history and notes section saves our Engineers allot of time, and monitoring the diary is very easy. The fact that it can be linked to our accounting package has been an added bonus too!

Cons

Regarding Notifications it only deletes for one person not everybody who was assigned which makes the process longer when clearing your own Notifications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Commusoft Review

Reviewed 4 years ago
Pros

-Easy to find new features -Always new updates and features being added -No jobs can get missed - has a way of catching everything

Cons

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service -Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

Vendor response

Hi Carly, Thanks for the review - we're glad you are having a positive experience using Commusoft. With regards to our van tracking feature, this was designed to be a lightweight and affordable tracking tool that works in tandem to our core job management software. We have recently released improved driver trip reports for this and a couple of other additions. At the moment, we have no plans to expand vehicle tracking further, however, if there is a particular update you would like to see, please email us your thoughts to support@commusoft.co.uk and we will consider any suggestions.