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Unanet CRM by Cosential
#1 Construction CRM in USA.
(7)
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Value for money rating
4.3
/5
70
Price starts from
50
/user
Per month
What users say
Price starts from
100
/user
Per year
Pricing model
Free trial
Price starts from
15
Per month
Pricing model
Free trial
Price starts from
49
/user
Per month
Pricing model
Free trial
Price starts from
49
Per month
Pricing model
Free trial
Price starts from
100
/user
Per month
Pricing model
Free trial
Sarah M.
Architecture & Planning, 51-200 employees
Used weekly for 2+ years
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Customer service and support have been challenging. We've been told that improvements were going to happen that just never went anywhere. The "improvements" that have been implemented for us turned out to be less useful than the previous state of the system. And I've had account reps just not return my calls or respond to my emails regarding issues we've had between what was promised and described during the sales pitch and how a particular module actually functions (most notably photo management).
Cosential is a detailed and robust database and CRM system. The information organization is well-thought out and the information relationships function reasonably well. Integrations with other firm systems are generally useful. The application is also a good value for our size firm.
Photo management is just about useless--keyword search should be reductive, not expanding, and should really be a simple case of AND vs OR Boolean search. Customized fields aren't reflected in reports at all, which limits their usefulness in data analysis. Some data areas are designed more for construction firms than architecture firms, and the dissonance in data capture has required some workarounds and means we can't actually search on that data. Several areas are a little too narrowly focused--there are more sustainability measures than just LEED--and require more workarounds to capture the kind of data we're tracking on our projects. There's a certain level of flexibility promoted and the reality is a superficial flexibility.
Lisa D.
Architecture & Planning, 11-50 employees
Used daily for 2+ years
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I have worked with Microsoft Dynamics and Deltek, and I prefer Cosential, hands down. It does exactly what I need it to do. The ticketing process and customer service are excellent and the price can't be beat.
Ease of use, value, customization, AEC-specific fields
Occasional bugs, SF330 needs work, clunky Outlook integration
Karman C.
Civil Engineering, 11-50 employees
Used daily for 2+ years
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Designed for AEC, generates resumes and project sheets
Can’t have multiple windows of projects open
Rose B.
Construction, 51-200 employees
Used daily for less than 6 months
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Capability to start stream lining the resume and project sheet process.
The ability to produce resumes and cutsheets from cosential in indesign format. The process to store project information and customer relations is quick and easy. Ability to customize your dashboard.
That it will not round the Dollar to millions when producing a resume or cutsheet. You must go into the indesign file and edit the Dollar value.
Jennifer Y.
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After much research, I set my last firm up with Cosential. After using other products that were ten times the price, I was surprised to find that Cosential gave me all of the features - and more - that I had gotten from similar CRM systems. As a result, I immediately implemented Cosential when I changed firms. I also incorporated Cosential into my priority-based client management system, and the solution is working wonders for my firm. We utilize it to its fullest potential, and it tackles a multitude of tasks that were previously daunting. I highly recommend Cosential to anyone. Thanks!
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Zak S.
Construction, 11-50 employees
Used monthly for 1-2 years
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Finding some materials you have to go a roundabout way to get to, but overall it was very functional.
The ease of looking at spread sheets to look at all the possible opportunities and projects we are tracking.
That is it subscription based. We would go months without touching it but the price would still accumulate.
Amanda G.
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Great CRM system for the A/E/C Industry at extremely competitive price. Training process takes time as the CRM comes fully loaded with features. No additional costs for add-ons.
No pros were added to this review
No cons were added to this review