Dealer.com Features

Dealer.com

Online marketing solutions for the automotive industry

4.38/5 (21 reviews)

Dealer.com Feature Summary

  • Content management
  • Online advertising
  • Lead management
  • Inventory marketing
  • Performance analytics
  • CRM

Industry Specific Feature Comparison

Most popular features of all Industry Specific apps

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Activity Tracking (89 other apps)
Automatic Notifications (109 other apps)
Billing & Invoicing (115 other apps)
Calendar Management (96 other apps)
Client Portal (77 other apps)
Customer Database (76 other apps)
Customizable Reporting (98 other apps)
Data Import/Export (92 other apps)
Document Management (77 other apps)
Electronic Payments (94 other apps)
Inventory Management (113 other apps)
Inventory Tracking (86 other apps)
Invoice Management (117 other apps)
Reminders (89 other apps)
Reporting & Statistics (164 other apps)
Search Functionality (88 other apps)
Third Party Integration (104 other apps)

Competitor Feature Comparison

Accounting Management
Advertising Management
Content Management
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Accounting Management
Advertising Management
Content Management
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Accounting Management
Advertising Management
Content Management
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Mobile apps

Android App


81 reviews

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Dealer.com Feature Reviews

17 reviewers had the following to say about Dealer.com's features:

Daniel Green

Outdated and Hard to Use

2018-10-15

Dealer.com provides a DMS for car dealerships and is tasked with inventory management, website, and customer service related services.

Pros

Dealer.com provides basic functionality. It does work for the bare minimum functionality.

Cons

This company was once very innovative but now the software is bloated, the customer support is underwhelming, and the price is quite high.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
John Streeper

Support is great, But more widgets could be added

2019-02-21

The ability for customers to view your inventory online is crucial and they allow you to do that with minor hiccups.

Pros

Support is great, and we don't have many issues when it comes to our website that can't be resolved quickly. This is extremely important as our website drives most of our business. We use CDK for some of our other sites, and we constantly have problems with that site.

Cons

I would also like to see a mobile app included in the subscription.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Barnes

Awesome!

2018-03-23

Pros

You can drill down on all analytics, leads, and inventory with just a couple clicks on your mouse.

Cons

None. The website and back-end to dealer.com is top notch. I cant say one bad thing about this product or the people that stand behind it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rene Breslin

I love how easy it is to use Control Center

2017-06-07

Pros

Easy to build webpages, large media library, great informational reporting, and the support staff is friendly and always willing to help.

Cons

There have been times that I don't have some widgets I need. So I think just add more widgets for users that know how to use the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Elysia Monahan

We use this to control our inventory on AutoTrader.ca and to merchandise our new and used vehicles.

2018-06-13

This tool seems to be on top of the emerging technologies in the field.

Pros

It is extremely easy to navigate and has a variety of reporting measurements which is important to my role.

Cons

I don't know if it is an issue with Dealer.com or AutoTrader but we cannot syndicate photos from dealer.com to our actual website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jack Barron

Dealer.com was amazing several years ago

2018-07-09

Pros

Dealer.com controlcenter is a simple to use dashboard that allows you to control your online presence.

Cons

The support team used to be a shining star for Dealer.com, but since the merger they have assigned website accounts to reps who have no idea what they are doing, and have to escalate every ticket to the point where they can take weeks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
debra smith

Excellent example of excellence

2019-04-12

Pros

Helps me to maintain, change and execute any daily functions on the spur of the moment and its live almost instantly

Cons

nothing, the tool is easy to use and if you need customer service they are there!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle Wertz

Dealer.com ControlCenter Review

2019-04-29

Using Dealer.com ControlCenter is a great way to make sure you are getting all the correct info you need for the dealership. Highly recommended for anyone looking to close more sales.

Pros

This gives me full control when it comes to monitoring and statistics as well.

Cons

But, once you understand where everything is it becomes much easier. I wish there was a way to edit the panels in the order of my choosing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Allison Frett

Slow Websites & Unhelpful Support

2019-03-06

Overall, Dealer.com is not the worst website provider I have used, but there are so many others that are better at a similar price point, that it makes the hassle of trying to work with them pointless.

Pros

This makes it easy to set your site apart from others and make it different.

Cons

It is not super compatible on mobile versions and support takes a very long time to get things done, or they do not complete the ticket at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Automotive company, 51-200 employees)

User Friendly

2019-09-07

Pros

This product is easier to use and navigate I like that I can print the customer credit application right from the main page

Cons

I just started using the software but so far there isn't anything I don't like

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Griffith

This product has been great for us.

2016-12-12

Always there to help when we need it from the support team to our account managers.

Pros

Ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben Reynolds

This has everything!

2018-03-20

Pros

If you're looking for a website that you can see everything this is the product you need. Analytics are awesome

Cons

Everything is very easy to understand and use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jesse Middleton

Dealer.com is a great webhosting solution.

2016-11-04

It provides great customization and great customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Samantha Summers

Dealer.com is great!

2016-12-07

They are very easy to navigate with, and very helpful!

Pros

Very easy to navigate

Cons

None, great product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Dealer.com

None

Source: Capterra
Helpful?   Yes   No
Read more
Lindsey Slater

Easy to Navigate

2019-10-18

This program is easy to use.

Pros

This software is easy to navigate.

Cons

On occasion I have trouble reloading the program however I have not reached out for tech support with this issue, my honest feeling is that my issues stem from my outdated computer operating system.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Travis Laplant

The real deal

2019-02-22

My over all experience with them has been positive. I would recomend them to any one in need of that typr of service.

Pros

It was also real easy to operate.

Cons

That it is to slow to get to the final outcome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer Griffith

Great website and easy to edit

2017-11-14

Pros

We have used dealer.com for over 6 years. It is easy to make changes in their backend tool to your website.

Cons

There are other providers that seem to be more technologically advanced than dealer.com. Recently we have been switched between a few reps. It would be nice to have a consistent one who can help make suggestions and be there for quick questions and understand your wants and needs as a car dealership.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more