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Dealertrack DMS vs Elead Comparison

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Overview

Category Leaders

Dealertrack DMS is the end-to-end software solution that streamlines operations. Finding efficiencies in internal operations...

Category Leaders

Elead is a customer relationship management (CRM) solution for automotive dealers & dealerships, with tools for lead management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

97

5

4

3

2

1

63

18

11

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.3

127

5

4

3

2

1

68

38

15

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

The overall benefit to it is that we have a secure local to save all the application instead of having to hunt down a recorded call.

PR

Patrick R.

Great software in addition to another that worked hand-in-hand together. Customer Service was outstanding with quick to be connected and superb service with focus on the customer.
AvatarImg

Jon L.

Ease of use, information available anytime at my fingertips. Loved the ability to communicate with lenders directly from site.

tb

tracy b.

Pros

Eleads is a very robust CRM solution that integrates with most DMS systems. Their support is very nice to work with as well.

LH

Larry H.

It's easy to use, the design is pleasant and it has a nice desking tool.

SL

Stephanie L.

The customer service is second to none. I fell like they are actually on my team and want the dealership to succeed.

KG

Kyle G.

Cons

No real APIs, no customization, very slow, difficult to use. Not modern and will not work with most other softwares.

AR

Anonymous Reviewer

Sometimes the software can crash with some regularity.

JB

John B.

You have to pay for everything. It has limited internal capabilities.

BM

Britney M.

Cons

More error on our part, there are many duplicate entries.

JS

Jamie S.

I was told that there was "no report" that could be custom built for my team.

TP

Tim P.

Horrible search feature. Needs lots of improvement.

SC

Scott C.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features35
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Barcode / Ticket Scanning
  • Buy-Here-Pay-Here
  • CRM
  • Collections Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Email Templates
  • Financing Management
  • For Automotive Dealerships
  • For iPad Devices
  • Forecasting
  • Inventory Management
  • Inventory Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lease Tracking
  • New Car Dealer
  • Performance Metrics
  • Price / Margin Management
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Floor Management
  • Sales Reports
  • Service Department
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Used Car Dealer
  • Website Integration
  • Total features23
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Barcode / Ticket Scanning
  • Buy-Here-Pay-Here
  • CRM
  • Collections Management
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Document Management
  • Document Storage
  • Email Templates
  • Financing Management
  • For Automotive Dealerships
  • For iPad Devices
  • Forecasting
  • Inventory Management
  • Inventory Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lease Tracking
  • New Car Dealer
  • Performance Metrics
  • Price / Margin Management
  • Quotes/Estimates
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Floor Management
  • Sales Reports
  • Service Department
  • Stock Management
  • Summary Reports
  • Third Party Integrations
  • Used Car Dealer
  • Website Integration

Integrations

  • Total integrations32
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • Total integrations11
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • WordPress
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Elead logo

Elead

Great for crm and bdc

Reviewed 3 years ago
Pros

Great crm and bdc software but alot of competition

Cons

Does most the same 5hungs as vinsolutions but cin integrates much better with dms

Vendor response

Thank you for your feedback, Brandon. We're glad to hear you've enjoyed using the CRM and BDC. Our team will contact you concerning your integration capabilities with your DMS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Elead logo

Elead

Elead review

Reviewed 2 years ago

For the most part switching to Eleads has been pretty smooth. Being able to use this on iPads has really helped our sales force be more mobile.

Pros

Eleads is a very robust CRM solution that integrates with most DMS systems. Their support is very nice to work with as well.

Cons

Transferring a user from one location to another is kind of tricky, and typically requires reaching out to support.

Vendor response

Thanks for your feedback Larry. Our support team is always happy to help you with anything you ever need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Elead logo

Elead

Quality functional CRM

Reviewed 4 years ago

I have used elead for years and I like it because it just work and it breadcrumbs every interaction with a customer. Nothing is lost or forgotten!

Pros

Elead is a great tool and most importantly it prevents us from losing track of customers and gives us a great system to keep in touch with them.

Cons

The only negatives are some nagging setup issues one of which is a disconnect with our DMS where salespeople are getting dropped and customers are incorrectly becoming orphans.

Vendor response

Thank you so much for taking the time to review ELEAD CRM, Jason. We are so pleased to hear that you've had a wonderful experience with us and find the tools and resources available valuable to your business overall. We are sorry to discover the difficulty you've had with some setup issues. Don't forget, we do offer resources and training opportunities if you or your team feel like there's a particular tool or option you'd like to become better experienced with.