DoTimely Features

DoTimely

Mobile, all-in-one field service solution

4.7/5 (83 reviews)

DoTimely Feature Summary

  • Photo management
  • Customer management
  • Pet birthday tracking
  • Pet grooming
  • Native mobile app
  • Extensive reporting
  • GPS route tracking
  • Real time messaging
  • Invoicing
  • Scheduling
  • Secure customer data
  • Notifications
  • Photos
  • Staff management
  • White label / custom solution
  • Client self service
  • Calendar management
  • Appointment management

Competitor Feature Comparison

API
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Business Coaching
CRM
Calendar Management
Client Management
Communication Management
Contact Database
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Discussions / Forums
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Portal
Employee Scheduling
Equipment Management
Equipment Tracking
Estimating
File Storage
For Lawn Care
GPS
GPS Check-in / Check-out
Image Library
Interaction Tracking
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Key Management
Lead Management
Life Coaching
Live Chat
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Online Booking
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Pet Birthday Tracking
Pet Grooming
Photo Management
Preventive Maintenance
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Real-Time Chat
Real-time Scheduling
Recurring Appointments
Recurring/Subscription Billing
Reporting & Statistics
Routing
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Sport Coaching
Staff Management
Task Management
Technician Management
Third Party Integrations
Time Tracking
Work Order Creation
Work Order Management
Learn moreCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Business Coaching
CRM
Calendar Management
Client Management
Communication Management
Contact Database
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Discussions / Forums
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Portal
Employee Scheduling
Equipment Management
Equipment Tracking
Estimating
File Storage
For Lawn Care
GPS
GPS Check-in / Check-out
Image Library
Interaction Tracking
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Key Management
Lead Management
Life Coaching
Live Chat
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Online Booking
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Pet Birthday Tracking
Pet Grooming
Photo Management
Preventive Maintenance
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Real-Time Chat
Real-time Scheduling
Recurring Appointments
Recurring/Subscription Billing
Reporting & Statistics
Routing
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Sport Coaching
Staff Management
Task Management
Technician Management
Third Party Integrations
Time Tracking
Work Order Creation
Work Order Management
Visit WebsiteCompare App
API
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Business Coaching
CRM
Calendar Management
Client Management
Communication Management
Contact Database
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Discussions / Forums
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Employee Management
Employee Portal
Employee Scheduling
Equipment Management
Equipment Tracking
Estimating
File Storage
For Lawn Care
GPS
GPS Check-in / Check-out
Image Library
Interaction Tracking
Invoice Management
Invoice Processing
Job Management
Job Scheduling
Job Tracking
Key Management
Lead Management
Life Coaching
Live Chat
Maintenance Scheduling
Mobile Access
Mobile Alerts
Mobile App
Mobile Payments
Online Booking
Online Time Clock
Order Management
Payment Collection in the Field
Payment Processing
Pet Birthday Tracking
Pet Grooming
Photo Management
Preventive Maintenance
QuickBooks Integration
Quotes/Estimates
Real Time Data
Real Time Reporting
Real-Time Chat
Real-time Scheduling
Recurring Appointments
Recurring/Subscription Billing
Reporting & Statistics
Routing
Scheduling
Search/Filter
Secure Data Storage
Self Service Portal
Service History
Sport Coaching
Staff Management
Task Management
Technician Management
Third Party Integrations
Time Tracking
Work Order Creation
Work Order Management
Visit WebsiteCompare App

Mobile apps

iOS App


8 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


57 reviews

DoTimely Feature Reviews

25 reviewers had the following to say about DoTimely's features:

Sara P.

Checks some of the boxes

2019-09-10

Might switch to manual scheduling and billing and not use an app at all.

Pros

- How scheduling syncs with invoicing. - Paying per invoice instead of a monthly fee.

Cons

. - Inability to block out appointment times as needed for custom time frames. - Invoicing errors with packages and paid / unpaid records, very confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Sara,
Thanks for your feedback. We are sorry to hear you had issues getting started with the system. Please reach out to support and they will be happy to help.

Read more
Amanda I.

Reliable, easy to use, and customer support when needed.

2018-06-21

Reliability, ease of use for you and clients, affordable, professional.

Pros

Clients control on appointments.

Cons

Trouble with spam emails, invoice discounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Amanda, we really appreciate your feedback.

Read more
Jerome M.

Pet services

2019-08-16

DoTimely has completely resolved our scheduling and invoicing issues.

Pros

It has been very intuitive and easy for all of our employees and customers to learn and use

Cons

The mobile app is great but can use some tweaking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Jerome,
We really appreciate your comments.

Read more
Anonymous
A verified reviewer
Verified Reviewer

Excellent integrated CRM

2020-01-07

Being that they only charge for invoices this is well worth the time to learn and use.

Pros

I like that it offers a pet specific CRM, Invoicing, scheduling, payroll, and reporting.

Cons

The scheduling doesn't allow for drag and drop in order to change the times of appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No

Response from DoTimely


Hi,
Thanks for your feedback. We really appreciate it. The software does offer appointment drag and drop in the Calendar (Monthly/Weekly/Daily) view. Please reach out to support@dotimely.com and we will be happy to provide more information on this.

Read more
Ken N.

Can't live without it.

2019-09-09

Pros

Solid UI. Speedy support.

Cons

Would be nice to have more reporting capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Ken,
Thanks for your feedback. We really appreciate it.

Read more
Kelly H.

Features for Pet Sitting Companies

2019-04-23

I am saving time with Do Timely, being able to quickly schedule and invoice and get on with my day.

Pros

Easy of use, customer support, pricing and saves time

Cons

Too many notifications, still a lot of bugs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Kelly,
We really appreciate you taking time to write the review.

Read more
Betzy S.

Makes my life easier

2020-07-17

I love how practical it is and that I’m able to afford it since my business is still relatively new; customer service is also great!

Pros

It’s super practical; I basically manage my whole business through this platform, bookings, scheduling, invoicing, Payments, updates to clients and I can even message clients through it.

Cons

I would love it if clients could be able to pay automatically after booking; or set automatic payments for All prepaid invoices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Betzy, We appreciate your feedback. We will share your feedback with the development team for invoice processing.

Read more
RaDasha R.

Convenient for Small Business

2019-06-14

Pros

It makes all parties feel involved.

Cons

Ease of use is better on the computer than the app.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi RaDasha,
Thanks for giving your feedback.

Read more
Yvonne G.

I am a new business. This is great software to keep track of my business scheduling needs

2018-03-26

Pros

First off, and very important to me as a new user, is that DoTimely has incredible customer service!!

Cons

bulk invoicing needs better explanations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Yvonne, we really appreciate your feedback.

Read more
ELISE B.

Dotimely was Perfect for My Needs

2019-04-23

Some of my customers had trouble paying invoices... None used the chat bubble feature...

Pros

I loved the price! Free software is so great for small businesses that are just finding their footing and experimenting with new options.

Cons

I did not like how little flexibility there was with the synchronization of the calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Elise,
We appreciate your feedback.

Read more
Pamela B.

Great product visually pleasing and backed by awesome support

2018-01-11

Pros

Clients can schedule the appointments themselves, get mobile notifications and are able to review the visit reports.

Cons

There are a lot of features in the system and knowing about all of them takes time, but the support staff is terrific and super quick to answer any questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Thanks Pam for your feedback and support.

Read more
Marley K.

Dotimely Review

2020-02-27

Overall good experience. My customers sometimes have trouble using the app but most find it easy to understand.

Pros

Ease of access to customer information and scheduling

Cons

The app crashes sometimes unexpectedly or won't let me upload pictures for appointments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Marley,
Thanks for your feedback. We are always looking to improve our product based on our customer's feedback.

Read more
Jeanne T.

Amazing software for running my business

2020-03-09

The product is great for my team and the customers/. Easy to use!

Pros

Being able to invoice my customers and create paystubs has also save me time and money.

Cons

I would like to see my profit on this app with the invoices and pay stubs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Jeanne,
We are happy to hear you are enjoying using DoTimely. We appreciate you as our customer.

Read more
Beverley M.

DoTimely has been a great tool for me. it really is user friendly and the customer support is great.

2018-03-18

Pros

Ease of scheduling and invoicing. User friendly software.

Cons

It was a bit glitchy when first released but the team addressed any bugs that needed to be ironed out quickly and efficiently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Beverley, we really appreciate your feedback.

Read more
Emily R.

DoTimely is aptly named! The platform is beautiful to look at. They have responded in a very time

2018-06-02

I automated: scheduling, invoicing, and payment collection!

Pros

Paying per invoice is the best model I have seen on the market, especially for someone just starting out in the pet care business.

Cons

They are still perfecting their product, but I believe it is very smart of the company to learn as they grow with their market segment :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Emily, we really appreciate your feedback.

Read more
Melanie M.

Easy to use

2019-07-23

Been using it for over 2 years now and dont plan on switching. Super easy to learn.

Pros

The ability to switch between different calendars. One screen shows all the staff and who is booked for each other. Another screen shows the list for the day. You can view calendars for each individual employee and client.

Cons

automatical invoicing is great Just would like to see the ability to selected specific clients to invoice automatically rather than having to invoice the whole.list in one shot

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Melanie,
Thanks for giving your feedback.

Read more
Orquidea L.

The best solution for my business

2020-09-25

AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.

Pros

On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business.

Cons

It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Orquidea,
We are really glad that you are having a great experience with DoTimely.It was great to work with you and launch the app in the Spanish language.

Read more
Nancy H.

Easy to use and great support

2020-07-21

It has made keeping track of my pet sitting schedule and doing invoicing so easy.

Pros

The support team is very responsive to my questions, which I had many.

Cons

It is a little cumbersome to set up appointments for multiple days.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Nancy, we continue to add new features and improve our customer's experience. Your feedback is valuable to us. We really appreciate your time.

Read more
Carol W.

More Accuracy

2019-01-30

My invoices go out on time and are accurate!

Pros

Our daily scheduling and invoicing has become so easy and accurate I can’t imagine what I did before DoTimely.

Cons

My biggest issue is the learning curve but that is a personal matter and not a software problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Carol, we really appreciate your feedback.

Read more
Steven M.

DoTimely App is very helpful and is an upcoming app!

2018-04-23

Pros

Organization and Billing features are amazing!

Cons

As a business owner, I constantly have to edit schedules and its easier since I m not in front of my computer the whole day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Appreciate your feedback Steven.

Read more
Kimberly H.

Easy To Use and Instant Technical Support

2018-09-18

technical support is quick and easy and most answers are resolved within an hour.

Pros

Easy to manage the walkers and walks, schedule appointments and love the live chat feature!

Cons

NOthing - it would be great if the walkers could edit the internal notes when they see things changing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Thank you so much for taking the time to write the review Kim, much appreciated !

Read more
Candice W.

Fantastic software!!

2019-10-31

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place.

Pros

It is so easy to use and fully customizable for whatever you need it for.

Cons

It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Candice,
Your feedback is much appreciated.

Read more
caroline h.

perfect for my business

2020-03-03

All in all I love it

Pros

easy to book for customers and for me to keep records from

Cons

Finding out how to do things is not always easy, plus the app runs the mobile phone down quickly if lots of appointments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Caroline,
Thanks for your feedback.

Read more
Miranda I.

Peace of mind software

2020-11-16

Pros

Schedule appointments, create invoices, track revenue, manage staff, create payrolls, track dog walks with GPS, everything you need to maintain your business with a peace of mind.

Cons

Every now and then there are a few glitches, but nothing unmanageable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Hi Miranda,
Thanks for taking the time to write a review for us. We are glad DoTimely can offer a great service with peace of mind.

Read more
Tricia F.

Fantastic Software

2018-06-10

Pros

Plus, the reassurance it gives my clients by seeing their reports after every visit.

Cons

Still making updates .. but really none so far ..just a few minor things that they immediately address when brought to their attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from DoTimely


Tricia, we really appreciate your feedback.

Read more