DoTimely Pricing Plan & Cost Guide

DoTimely

Mobile, all-in-one dog walking & pet sitting solution

4.7/5 (79 reviews)

DoTimely Pricing

Starting from: $0.25/month

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

Essential: Free

Pro: *$0.25 per Invoice

Elite: From $689 per month

*$0.25 for each Invoice under the amount of 100. $0.69 for each Invoice over the amount of 99.
All Prices are in USD.

Competitors Pricing

SKULabs

Starting from: 499.00/month
Pricing model: Subscription

Datacor ERP

Pricing model: One Time License, Subscription
Free Trial: Available (No Credit Card required)

Lodgify

Starting from: 11.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

LabCollector

Starting from: 350.00/year
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

ZenMaid

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

DoTimely Pricing Reviews

Pros
  • It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.Candice W.Read the full review
  • DoTimely is a great , it help me to keep on track all my walks appointment and if I ever needed anything like with app issues they promptly handle it.Julia R.Read the full review
  • My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog.Jena N.Read the full review
Cons
  • Sometimes the schedule takes a bit to update, so you may click on the wrong appointment and cancel it or schedule something for the wrong day.Alex W.Read the full review
  • My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages.Jena N.Read the full review
  • My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.Chrissy W.Read the full review
99%
recommended this to a friend or a colleague

25 reviewers had the following to say about DoTimely's pricing:

Jenna Jochum

Worth it!

Used daily for less than 6 months
Reviewed 2020-07-21
Review Source: Capterra

The customer service is timely and the ease of use makes this my go to!

Pros
I love how cheap the program is and how easy it is for my customers to book appointments.

Cons
None! I have enjoyed every aspect of this program

Response from DoTimely


Hi Jenna, We really appreciate your feedback. We are going to continue to offer affordable services to our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carlos Junior

I own a dog walking company an DoTimely has been a life changer. We have more time to grow now.

Used daily for less than 6 months
Reviewed 2018-02-07
Review Source: Capterra

Pros
They have exceptional fast customer service. Pawsome features for dog walking company like mine. I really love the company and will never change. Price is amazing for the amount of value.

Response from DoTimely


Carlos we really appreciate your feedback and support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Abi Jennings

Brilliant App

Used daily for 1-2 years
Reviewed 2020-07-24
Review Source: Capterra

This is a brilliant App for myself as a dog walker & pet sitter. It allows all my clients to know their animals are in safe hands. I wouldn’t be without it!

Pros
Easy to use. Great client feedback as one of a kind in area. Great to remind me what I’m doing. No paper trail. Affordable.

Cons
Doesn’t always work in low signal areas but clients aware so doesn’t phase us.

Response from DoTimely


Hi Abi,
We appreciate your feedback and will continue to improve our app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachael Watt

This app has seriously changed my business. It's amazing and has made my life much simpler!

Used daily for less than 6 months
Reviewed 2018-01-16
Review Source: Capterra

Pros
It is easy to use. The invoicing and paycheques are organized and accurate. It keeps my entire company and employees organized Generates invoices so I don't have to Extremely good pricing! As a small business owner, I can actually afford this!

Cons
The gps isn't very accurate I don't like the start/stop emails sent to my clients and neither do they

Response from DoTimely


Appreciate your response Rachael. The start/stop e-mails are optional and can be turned off.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Kelly Harrell

Features for Pet Sitting Companies

Used daily for less than 6 months
Reviewed 2019-04-23
Review Source: Capterra

I am saving time with Do Timely, being able to quickly schedule and invoice and get on with my day.

Pros
Easy of use, customer support, pricing and saves time

Cons
Too many notifications, still a lot of bugs

Response from DoTimely


Kelly,
We really appreciate you taking time to write the review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Carolyn Moncello

Excellent value and service!

Used daily for 6-12 months
Reviewed 2019-01-13
Review Source: Capterra

They provide excellent customer service at an extremely reasonable price....would highly recommend!

Pros
I have been using Dotimely for about a year now and it has helped my business tremendously! The program is easy to use and the team is extremely helpful and accommodating with my questions.

Cons
If I have to say something it's that I sometimes have difficulty finding answers to my questions through the software itself. However, anytime I write to the company my questions are answered immediately which surprises me because we are in different time zones and I sometimes send questions late at night which I believe is the middle of the night for them. They're fantastic! :)

Response from DoTimely


Hi Carolyn we really appreciate your comments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chrissy Wilkins

DoTimely serves its purpose for my business needs!

Used weekly for less than 6 months
Reviewed 2019-08-26
Review Source: Capterra

DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price.

Pros
I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website.

Cons
I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.

Response from DoTimely


Hi Chrissy,
We really appreciate your comments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ELISE BARTHOLOW

Dotimely was Perfect for My Needs

Used weekly for less than 6 months
Reviewed 2019-04-23
Review Source: Capterra

For free software it really is great. Some of my customers had trouble paying invoices... None used the chat bubble feature... It would be great to have more integration with external calendars and ways to customize the look of the app for personal business.

Pros
I loved the price! Free software is so great for small businesses that are just finding their footing and experimenting with new options.

Cons
I did not like how little flexibility there was with the synchronization of the calendar.

Response from DoTimely


Elise,
We appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adrienne Preuss

Cool service for very inexpensive

Used daily for less than 6 months
Reviewed 2018-07-10
Review Source: Capterra

Pros
Great software for scheduling, easy to use and figure out and any time I have had questions I very promptly get an answer from someone in customer service about how to handle. Can't believe all the features they have for such a low cost!

Cons
It can be buggy. Sometimes I have to refresh the page a few times before I'm able to do what I want to do. You cannot use the back button. If you want to open a new tab for something within DoTimely you have to log on again in that tab.

Response from DoTimely


Adrienne, we really appreciate your feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Karolina Brock

DoTimely Review

Used weekly for less than 6 months
Reviewed 2019-08-26
Review Source: Capterra

Its been great for me and my company. Its given me a very accessible tool to manage my company and my time and run proffessionally. The pricing and customer service are super. Huge time savings. Love it.

Pros
I like that it has been tailored to my particular industry and works for both a one person company and upwards. It looks proffessional and once you've learnt it, is easy to manage.

Cons
It can be a bit clunky and takes a while to learn which things control other parts of the program - I've only learnt that through dealing with the customer help - which is incredible, but I think that there should be more learning resources available so I don't have to bother them all the time. I also really don't like the lack of transparency when it comes to the auto emails that you can choose to have sent out - I have no idea what they say, their tone, what they look like and consequently don't feel confident using them.

Response from DoTimely


Hi Karolina,
Thanks for giving your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great app

Used daily for less than 6 months
Reviewed 2019-01-29
Review Source: Capterra

Pros
Convenient, pretty easy to use, good features, affordable

Cons
There’s some bugs. If there are multiple pets under the same appt sometimes it marks the “potty” update for the wrong pet. Also I have to refresh the app everytime I want to do an edit.

Response from DoTimely


We really appreciate your feedback.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amanda Iverson

Reliable, easy to use, and customer support when needed.

Used daily for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

Reliability, ease of use for you and clients, affordable, professional.

Pros
Clients control on appointments. Controls on requests. Schedule management. Being able to look at staffs daily walks gps timing

Cons
Gps accuracy. Trouble with spam emails, invoice discounts. Also- being able to select multiple invoices from list to mark as paid.

Response from DoTimely


Amanda, we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cody Shearer

Such Amazing Support!!

Used daily for 1-2 years
Reviewed 2019-11-08
Review Source: Capterra

It has been amazing! its saved me tons of money using Do Timely, kept me more organized, given new clients more peace of mind and on the rare occasions ive had issues or questions, their support staff has been quick to reply and fix my issues (usually of my own doing).

Pros
Its so easy to use and has features of much products with a much higher price point! As a dog walker, It allows my clients to rely less just on trust that myself and my future employees are doing what we are hired to do.

Cons
The only down side is that I had some issues running the app on Android, but I switched to IOS soon after and it has been pretty flawless ever since!

Response from DoTimely


Hi Cody,
We really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elizabeth Raitman

5 star customer service

Used daily for less than 6 months
Reviewed 2019-02-25
Review Source: Capterra

DoTimely has been AMAZING to work with. The price is right for the excellent service I receive. They are quick to respond to a question, and they really care about me as a person and business owner. They know software and have a personal touch!! Highly recommend!!!

Pros
This software is easy to use. My sitters and customers love it!

Cons
The app has a few glitches. It is easy to restart and keep working on the app so not a bug issue.

Response from DoTimely


Liz,
We really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Agustin Aguirre

Excellent Tool!

Used daily for less than 6 months
Reviewed 2019-01-29
Review Source: Capterra

Do Timely is a great tool for any pet care provider. Other platforms are confusing and expensive.

Pros
This platform is quite helpful and easy to use! Managing our appointments have become much easier.

Cons
So far, we haven't encountered any issues.

Response from DoTimely


Hi Agustin, we really appreciate your feedback.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tisha Welday

Value

Used daily for 6-12 months
Reviewed 2019-09-10
Review Source: Capterra

Great customer service. When I started using the software they set up a phone call with an expert who walked me through getting started and answered all of my questions. When I email them with questions I get a super fast response every time.

Pros
Great value for the money. Unlimited clients and employees, and the only fees are for invoicing.

Cons
Not as user friendly for clients as I would like. I sometimes have to assist them with using the software.

Response from DoTimely


Hi Tisha,
Thanks for your feedback. We really appreciate it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eliecer Pascal

Great software - Amazing customer support.

Used daily for less than 6 months
Reviewed 2020-04-03
Review Source: Capterra

Overall, I'm pleased with the product. They are consistently adding new features of value.

Pros
It's simple to use and has a very informative dashboard feature to keep a pulse on my business.

Cons
I would like to see some task completed with less clicks.

Response from DoTimely


Thanks, Eli. As we discussed we are working on those features. We appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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KIMIKO ROMNES

Must have app!

Used daily for 1-2 years
Reviewed 2020-07-17
Review Source: Capterra

Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it

Pros
I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it. That is the sole reason we use it! My customers love that they get to see the GPS map of our walks, pictures, and visit notes. Some of them don't have the app downloaded, so they just get the information in an email. I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating. It really has everything the other software companies do, but they only charge per invoice. I don't know how thats all they charge, but as a brand new business, I'm sooooo happy I found this software.

Cons
The only things that missing, for me, is dog boarding features. I've made it work and still have it listed as a service, I just wish it could keep track of how many rooms are available, etc. I know that dog boarding is it's own thing, separate from walks/pet sitting; but, I'm still holding out for an app that can do all of it.

Response from DoTimely


Hi Kimiko, Thanks for sharing your feedback. It is great to know you are using lot of DoTimely features that add value to your business. We are always looking to add new features that help our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Betzy Salcedo

Makes my life easier

Used daily for 1-2 years
Reviewed 2020-07-17
Review Source: Capterra

I love how practical it is and that I’m able to afford it since my business is still relatively new; customer service is also great! They respond pretty quickly.

Pros
It’s super practical; I basically manage my whole business through this platform, bookings, scheduling, invoicing, Payments, updates to clients and I can even message clients through it. It makes my life a lot easier!

Cons
I would love it if clients could be able to pay automatically after booking; or set automatic payments for All prepaid invoices.

Response from DoTimely


Hi Betzy, We appreciate your feedback. We will share your feedback with the development team for invoice processing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Barbara Dowd

Using DoTimely software to track appointments and revenue for small dog walking/training business.

Used weekly for less than 6 months
Reviewed 2018-07-06
Review Source: Capterra

Developed a system to track appointments and revenue.

Pros
I have been very impressed with the DoTimely team's responsiveness and assistance with my learning curve to create a simple tool for our business. I receive responses to my questions and assistance with some requested modifications within hours. I appreciate that we can select from among the many features within the program to create the functionality that we need now, knowing there are opportunities to expand as the business grows. I also appreciate the very reasonable pricing.

Cons
As with most new programs , it has been somewhat difficult to learn to navigate the software to find just what we need.

Response from DoTimely


Barbara, we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Alex Wald

Excellent platform for managing business

Used daily for 2+ years
Reviewed 2018-12-04
Review Source: Capterra

DoTimely is not only a huge time saver as a business owner, it also provides immense value to our customers. It's a no-brainer for a pet business owner.

Pros
DoTimely is a dynamic platform that allows me to manage virtually every aspect of my business from one place. Support staff is responsive, and they continually make improvements and add new, useful features.

Cons
Occasionally the Android app can be a little buggy after a new release, but the developers are good about making quick fixes.

Response from DoTimely


Hi Alex we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pamela Brown

Great product visually pleasing and backed by awesome support

Used daily for 6-12 months
Reviewed 2018-01-11
Review Source: Capterra

Pros
After evaluating all other software I settled on DoTimely due to features, ease of use and great price. I can focus on my business rather than just keeping up with the day to day tasks. Clients can schedule the appointments themselves, get mobile notifications and are able to review the visit reports. The ability to require pictures for visits is great as it provides consistency on our visit reports and is helpful to have this for new staff. Staff having all the client info on the app is great. It's a long list of helpful features to list it all out.

Cons
There are a lot of features in the system and knowing about all of them takes time, but the support staff is terrific and super quick to answer any questions.

Response from DoTimely


Thanks Pam for your feedback and support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Candice Watts

Fantastic software!!

Used daily for 6-12 months
Reviewed 2019-10-31
Review Source: Capterra

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Pros
It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Cons
It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Response from DoTimely


Hi Candice,
Your feedback is much appreciated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emily Rosenzweig

DoTimely is aptly named! The platform is beautiful to look at. They have responded in a very time

Used daily for less than 6 months
Reviewed 2018-06-02
Review Source: Capterra

I automated: scheduling, invoicing, and payment collection! AMAZING! DoTimely helped me to be accountable to my clients with GPS and improved ease of communication with their "chat" feature. Instead of checking 2 email accounts, I am more streamlined with the DoTimely App. Helps clients feel more secure about their appointments because they can see on their end that they are: planned, accepted, in process, or completed.

Pros
The platform is beautiful to look at. They have responded in a very timely manner (usually minutes to a few hours) to the countless questions I had going through the on-boarding process. They are priced perfectly in their market, especially for all of the bells and whistles they offer! Paying per invoice is the best model I have seen on the market, especially for someone just starting out in the pet care business. They connect for payments to Stripe, which is a completely separate and secure system of collecting payments. I strongly advise anyone in the pet care service industry to take a good look at all DoTimely offers for cents on the investment dollar!

Cons
They are still perfecting their product, but I believe it is very smart of the company to learn as they grow with their market segment :)

Response from DoTimely


Emily, we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dina Marto

So Happy I found this!

Used daily for 6-12 months
Reviewed 2019-01-29
Review Source: Capterra

Pros
I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable.

Cons
I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.

Response from DoTimely


Hi Dina, we really appreciate your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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