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eSchedule

Powerful Workforce Management for EMS, Fire and Police

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eSchedule Features

Features Summary

Functionality

4.5

/5

57

Total features

60

8 categories

eSchedule features

API
Alerts/Notifications
Attendance Management
Attendance Tracking
Auto Scheduler
Automated Scheduling
Availability Indicator
Availability Management

Common features of Fire Department software

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Attendance Management
Barcode Recognition
Communication Management
Compliance Management

Price starts from

1200

Per year

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

57

Price starts from

1200

Per year

visit website

Total Features

60

Unique features

  • Class Scheduling

  • Fleet Management

  • Instructor Management

  • Incident Response Checklists

Functionality

4.7

/5

6.8K

Price starts from

19.99

Per month

learn more

Total Features

42

Features in Common

2

Unique features

  • 3D Digital Asset Management

  • 3D Video Editing

  • Custom Fonts

  • Data Import/Export

Functionality

4.6

/5

2.5K

Price starts from

1470

Per year

learn more

Total Features

13

Features in Common

2

Unique features

  • Collaboration Tools

  • 2D Drawing

  • Geographic Maps

  • Drafting

Common eSchedule comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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eSchedule simplifies scheduling and provides a great user experience!

Reviewed 2 years ago

eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.

Pros

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign...

Cons

Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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7 years and it still works for us

Reviewed 3 months ago

Combining our schedule and time clock into one app was huge. Previously time cards were a paper process that was time consuming and left no practical method to analyze data. With eSchedule we manage time card entries in a few minutes each day and we're able to export the data for reporting and analysis.

Pros

Hands-down the best part of eSchedule has been the outstanding customer support. When we need help they are fast, friendly, and knowledgeable. One advantage of eSchedule is the software doesn't give admins a ton of options to select for setup - which can get overwhelming. Instead, we tell them what we need to do and they help make it happen.

Cons

The look/feel is a bit dated. Also, certain aspects like leave balance tracking are pretty basic with no true audit capability.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Olathe Fire

Reviewed 2 years ago

It works but it is more difficult to navigate through then other programs I am familiar with

Pros

Time cards are easier then the manual way we did it before the software.

Cons

On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Vendor response

Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Quality Schedulling Software

Reviewed 2 years ago

Pleasantly pleased with overall performance compared to previous software.

Pros

Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

Cons

Sometime difficult to reach certain individuals inside the company directory for direct questions.

Vendor response

Thank you for the awesome review! We appreciate your business and look forward to working with you and the rest of the team at Carter County EMS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 3 months ago

My overall experience with eSchedule has been extremely positive. I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment.

Pros

The scheduling and training components of the software far exceeded our expectations. It is extremely easy to use as an administrator as well as the end users.

Cons

We have experienced some difficultly with the payroll import component of the software. However, when we have encountered the issues, their Technical Support Team have always been outstanding in assisting use correct the issues

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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eSchedule Does Not Disappoint!

Reviewed 3 months ago

Not only has the eSchedule software made managing my department so much easier, but I cannot say enough good things about the customer service of the company!! Everyone I have dealt with has been friendly, knowledgeable and extremely helpful! They made the implementation process smooth and were always super responsive to any of my requests for assistance or just to answer my questions.

Pros

Prior to incorporating this software at my police department, I was using excel spreadsheets to schedule my employees shifts and training, and keeping track of PTO with paper and pen. It was such a time consuming and antiquated process. eSchedule has brought us into the 21st century and has made my job so much easier. My employees love how easy it is to use for submitting time off requests or requesting tour swaps, and how their time cards automatically update their PTO balances in real time. We are now in the process of incorporating the gross payroll report module which is going to make my Chief's job much easier now too. Another excellent feature is how eSchedule is so customizable to suit our specific needs.

Cons

I cant really think of any Cons! Of course there is always the learning curve in the beginning when implementing any kind of change, but it was not too bad at all. At this time, there is not a mobile app to download, but I believe one is in the works. However, my employees can still utilize eSchedule on their phones via a web browser. Once the app is introduced, it will be much better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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emsEschedule is a robust platform that allows us to easily manage the daily aspects of our agency.

Reviewed 5 years ago
Pros

1. Availability and tracking of availability submission. 2. Log File by User/Date-Time is excellent 3. Uploading PDF of certifications is something we're just starting to use but is excellent. 4. Time clock exceptions are very easy to navigate 5. Emailing membership has gotten extremely user-friendly. 6. Mobile enhancements have made on the go management much easier. An App would be great though.

Cons

1. When removing someone from a shift from the master schedule, you can no longer tag them for that shift when marking them absent. Conversely, if you mark them absent, it won't let you fully remove them from the shift. 2. There are no user generated reports. Example- How often are crews clocking out late? Need something more robust than just going back to the old records, exporting, and massaging...

Vendor response

Cody - Thanks for the review! As you know, we're always adding new features. We will take all of your input/ideas and incorporate them into future upgrades. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Company willing to customize to suit our needs, constantly seeking feedback to improve everything!

Reviewed 4 years ago
Pros

Ease of use from both the Employer AND Employee facets! Transitioning into it was much easier than we expected, for al of us. Able to pull reports that assist in everything from certification/license expirations, required certifications, disciplinary matters, etc. Even have used reports to help win an unemployment claim - showing auto emails, #of times individual logged into system, times placed as available, and never scheduling shifts. In just a few clicks, I had enough information to reverse a 10K unemployment award. Have to love it!

Cons

I actually can't say there is anything I don't like about it. It's so easy to tailor it for what we want, what we need, and how we want to see things. This company has a great bunch of people - they are incredibly responsive to any questions and/or adjustments we ask for. We've been using this for over 10 years - absolutely one of our best purchases yet!

Vendor response

Thank you, Jeanne! :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An easy decision

Reviewed 5 years ago

Prior to using EMSeSchedule, our department used hand written schedules for each position, on each apparatus, at each station. As you can imagine, this was a nightmare with just the number of papers needed. We routinely had to fix errors that were made because of having to transfer information from one place to another, in some instances, multiple times. We also used paper time sheets that were filled...

Pros

Ease of use, quick response of support staff.

Cons

Cost is always an issue for any department. Additionally, I wish some of the views were a little more customizable..

Vendor response

Roman, We appreciate you taking time out of your busy day to write a review of eSchedule. Even more, the feedback and insight you've offered is extremely helpful. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best value and service we’ve seen!

Reviewed 3 years ago

Absolutely great team to work with. Very cost efficient, tremendous setup staff, and customer service has been terrific.

Pros

Easy to use for all access levels, payroll side is a breeze for administrators.

Cons

No real dislikes, would like to be able to send out find coverage alerts from the calendar, but we make it work just fine.

Vendor response

Thanks for taking time to give us this great feedback. We're so pleased that you're enjoying your experience with us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EMS eSchedule has been very helpful in our organization with time management and scheduling.

Reviewed 5 years ago

Felt like when we got the program a whole team came with it.

Pros

By far the biggest pro for EMS eSchedule is the costumer service!! No matter how many times I have called or emailed they always treat you like a valued costumer and fix any issue that may arise, or find options for features that you are looking for. We are always switching things up and they have always kept up with our demands. It is easy for the employees to clock in and out and keep an eye on their schedules. Can pull multiple reports from the program. definitely getting your money's worth plus more.

Cons

Missing a few convenient features, shift give-a-ways for crews, crews cant put up their shift for others to see. Unable to see at a glance who made changes to a shift, and the progression of the shift to what it is real time, on the administration side.

Vendor response

Scott ¿ Thank you for the insight and great feedback! We are working on a trade/drop board feature which has been a highly requested feature. As always, there are many new features coming soon as well as an entirely new look & feel to the scheduling section. Stay tuned!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great solution to combine many functions

Reviewed a year ago
Pros

eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier!

Cons

The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Customer Service

Reviewed a year ago
Pros

As a new customer, I find myself reaching out to customer service often. Their response is always quick and genuinely helpful. They work with me to fully answer my questions!

Cons

I would like to see more sorting features and export options for the reports. I have reached out to eScheudle with my concerns and they have already made some improvements to the software.

Vendor response

Kim Thanks so much for taking the time to review our software. We appreciate it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The combination of a great product and EXCELLENT customer service.

Reviewed 3 years ago

We couldn't be happier. The rep has gone above and beyond for us in every aspect of configuring the software so it meets our business needs. We give this product and team a 10/10. Below are primarily what we're using it for: - Paramedic Scheduling - Automating a complex payroll process

Pros

- Customer service is the best I've ever encountered - The product is very versatile and can be customized to fit specific business rules - The end-user experience is very smooth - Admin functions are quite extensive. There are many different reports and functions that admins can take advantage of

Cons

As an admin, it takes a little while to get used to where all of the different reports are but this is a common learning curve with any software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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EMS eSchedule

Reviewed 3 years ago

The benefit of the program is having an online program that all employees have the ability to check their schedule and minimize out of service time. The app is a great asset for on the go management.

Pros

The ease of adding employees to the system, credentialing and setting up schedules.

Cons

The program is slow on the upload of changes and sometimes the information is lost if not saved due to connectivity.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing Software & Time Saver

Reviewed 5 years ago

This software has made my job 1000 times easier. My employees can bid on days, ask for days off, and leave messages all in one application. I am no longer sending out countless texts or emails asking for coverage from each person. I also enjoy the time clock feature and payroll reports. What use to take hours to complete is a simple click of the mouse. My auto tech is also loving the fact that errors or defects with the ambulances are mailed straight to him to address instead of getting lost somewhere down the chain. Overall, there are not enough great things I can say about this software and the AMAZING customer service rep and his team have provided us! Keep up the amazing work guys, you have a client for life here in Arkansas!!!

Pros

I honestly love the ease of use.

Cons

I have not ran across a con i couldn't have fixed for my needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We have been using eSchedule for almost 10 years and have been quite pleased with the product.

Reviewed 7 years ago

We are excited to see a new and fresh updated look at some point this year. Sometimes there are still time out errors when trying to update the schedule. The program at times seems slow but there are number of variables that may contribute to this, that are out of your control. My point of contact has always been Dave and sometimes replies take more than a week. Perhaps when we have a technical issue, I should be routing those questions elsewhere. I have recommended the product to a number of other services. We are still using emergencyreporting.com for our vehicle maintenance and equipment inventory tracking as their product meets our needs better. If eschedule's maintenance modules had more options as ER does, we would love to use one product.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you, Leslie, for the helpful feedback. We're equally excited about the new look of the software that is coming soon! Please know that we take each of the concerns you mention here very seriously. We're working hard to keep up with our tremendous growth which brings some growing pains as you might imagine. One of these areas is with our support team. We've added staff to meet the support needs of our customers as well as a support line and email. Please never hesitate to contact us at 585.419.6288 x2 or support@emseschedule.com which will route your issue to multiple team members at once. Thank you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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One of the best changes we ever made!

Reviewed 7 years ago

We've been with EMS eSchedule since 2007. As the Director of Administrative Services, I cannot even begin to tell you the positive effect this has had in our agency. From reducing the time spent to actually "manage" our schedule and it's many changes (which averages approximately 30 man hours per month saved), tracking our members' certifications (no more digging through filing cabinets!), auto-reminders...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Jeanne - The whole team here at eSchedule thanks you for the time you spent writing this review. As always, your input and feedback are both appreciated and helpful as we continue to expand and enhance the software. Thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review

Reviewed 3 months ago

Absolutely amazing! Support is fantastic and has helped every step of the way and then some. You have a great team!

Pros

Appearance and easy of finding your shift

Cons

It is not as customizable as we had thought, but we are learning to work with everything this system offers

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Has completely changed the way we schedule!

Reviewed 7 years ago

The scheduling software is wonderful and it has drastically improved our ability to cover open shifts. A lot of employee information is also right at your fingertips. EMS eSchedule has also increased our ability to effectively communicate with staff and send out immediate notifications in several different formats. Customer service follow up is slow at times; several reminders have to be given in order to get an issue resolved.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Jerry - Everyone at eSchedule appreciates you as a customer. Thanks again! With regard to your comment on customer support, we are taking great strides to improve the response time by adding team members to handle the increased work. Thank you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Well develped product that makes time management easier.

Reviewed 7 years ago

CCEMS is very pleased with eSchedule. We utilize all components. Some of the scheduling features we do not need but that is what makes it so easy. Customize the schedule to fit your company. I would like to see some on the schedule features customizable by the end user and not the software developers. Overall very happy with the product and would recommend to others.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Steve - Thanks so much for your review. Your feedback is greatly appreciated. We will pass along your suggestion to the development team. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Product!

Reviewed 6 years ago

Easy to use; customer service is always excellent; a definite value for the money. We have utilized the product for scheduling, time clock, and document management. It is simple to utilize and implement and a benefit for staff and management alike.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Kevin - thanks for taking the time to write this review. We appreciate it.