eSPACE Features

The ease of use and storage of information.

The un-customizable pieces within a work order.

Christine: Thank you for the review. I would welcome your input on which components of the work order should/could be customizable. Thanks Tim Cool Founder

I like the calendar view and for the most part the ease of use with setting up an event. Some details are harder to remember to include with my events especially when I don't enter events often.

Some of the reporting is quirky and incomplete. For example: An event that spans over 2-3 days consecutively only shows the first day of the event in the set up report so I need to be extra careful to look in other places to make sure I have all the info. I would love a report that shows all the info of an event in one spot as I export this info to a PDF to share with my team as our tasks are split up per event.

Bonnie: Thank you for the input. I have asked Lorrie from our team to reach out and see if she can be of assistance. Tell Jason Powell I said HEY! Tim Cool tim@coolsolutionsgroup.com

I liked that the developers really thought through the event management process from beginning to end and were very thorough. It's hard to find a system that fits our workflow and the features in eSpace fit almost exactly what we were looking for.

Lack of SSO, some information is not accessible in the API, some permissions quirks.

Luke: Thank you for the review. I would love to hear more about what you all mean by SSO. We hear this a fair amount, but we have 5-6 different definitions of what SSO should be and to date, do not have a concise direction. Any input would be great. Merry Christmas Tim Cool Founder

Ease of use, detail-oriented and thorough.

The user interface feels somewhat dated.

Great feedback Brian. We would welcome any other feedback you may be able to provide. Merry Christmas Tim Cool Founder

We have a high number of events and it helps us manage two campuses effectively. We utilize almost every space on campus for meetings and events and it allows us to not overbook areas. Just recently started using Work Order Management and very pleased. It helps streamline my teams efforts and makes them more productive.

No cons were added to this review

Steve....thank you for the review. Let us know if there is anything else we can do to serve you. Tim Cool

We have used eSpace for years and love how we can all be on the same page about what areas of our building is being used. My favorite feature though is being able to embed the calendar on our website.

There are times where the notifications are wonky. I'll get emails to approve an event that isn't something that I'm responsible for. That may be an internal issue, but that's the only complaint I can think of.

Thank you Lauren for the kind words and comments.

The software has a low learning curve and is intuitive. Customer service is responsive and helpful. Work orders can be submitted without a login. Work orders can contain custom forms to aid in more complex or unique requests. eSpace has mobile apps for iOS and Android (most work order systems rely on mobile webpages too much). Great modules to support assets ("Equipment"), inventory, and recurring...

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The software is lacking some advanced functionality. There is some give and take to have an event management system and work order system tied together in one system. The list of rooms/spaces is truly a mess (very clunky to navigate, constant issues with users selecting multiple rooms by accident because it is not remotely intuitive). The Android app is slow to load work orders (seems to be due to the app attempting to load rooms/spaces). Customer service is responsive, but always tells you to go vote on features rather than giving timelines. Voting on a potential cool new feature is perfectly fine, but having to vote on critical functionality is simply an annoyance.

Ryan: Great Feedback. Would love to hear more about what WBC sees as critical functionality. That will help me and our team determine priorities for all out subscribers. Also, we do offer some custom coding options for clients that need features that may not be on the "road-map". Thanks Tim Cool

This is the most comprehensive and easiest to use facility management software I have ever used. We have been able to improve our event set up progress both in accuracy (not missing a resources) and on time completion (having the set up ready). Our housekeeping team has been able to utilize the Maintenance PM feature to modernize how we know what to clean when. Before this feature daily lists had to be created to each housekeeper which often changed week to week. Now each housekeeper can access their daily work order which is recurring week to week. The customer support is also great! Any issue I have has been resolved quickly or implemented as a future development making the software better for everyone.

Sometimes changes occur or new features are added that you hear very little about. Also if Items from the post idea wall get enough votes to be implemented send a notification and reward the users who have ideas implemented.

Erik....thanks for the feedback. Would love to know what added information we could provide you in addition to the WHAT'S NEW notifications. We want to make sure you are getting what is needed. Thanks Tim Cool

Flexibility of setup and use. Mobility.

It didn’t have invoicing when we started using but they developed and added soon after

Russ...great to hear from you. Thank you for the review and your incredible support as we developed the Billing and Invoicing module. Merry Christmas Tim Cool

The ability to have a calendar easily accessible to our entire staff that also manages the room reservations with straightforward steps to create an event has become a vital element of our office life. Operating within eSpace is intuitive and the adjusting the settings is simple, allowing for maximum functionality according to varying needs.

In the most recent upgrade, the Spaces and Services into an "Items" tab, which does mean that our team is no longer forced to see the Services page - we are not in the habit of looking for the Services and now it's too easy to "Next" over to the subsequent steps without seeing that section. This is particularly problematic for when different teams on our staff run reports based on the services requested for events, yet many of the events needing a service have not asked for them by accident.

Patricia: Thank for the feedback on "Items". Very helpful for our team to know the real-life applications of our subscribers. Thanks! Tim Cool

seems intuitive; I can go back to add something I forgot very easily and not have to click back through pages that didn't change. When I had questions - the help chat was great with info and response time.

I wish that the ability to add the "last meeting/month before it ends" notification to a contact about the last occurrence before the event is submitted. At my church where we are using this, most of my events have an outside (of staff) contact that is the one making the reservation. Currently I add them as a contact and the event has to be approved and then I have to go back into the event to mark...

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Karen: Thank you so much for the feedback. I would like to explore this further with our development team. Thanks again. Tim Cool tim@coolsolutionsgroup.com

The amount of features and integrations that are available are quite vast. While the software works well for smaller uses, as our campus continues to grow I'm really coming to love and appreciate the huge amount of options that are available for use. Also, the customer service is absolutely top notch. You can get ahold of someone at almost anytime, and they are always happy to help. They are also actively prowling their suggestion board and adding in user requests.

The only thing I dislike about this software is the limitations placed on the different levels of the software. I find myself needing 1 small element of a higher priced tier, but not willing to pay the price to upgrade because I won't use the rest of those features.

Kenny - Thanks for the feedback. Which added feature do you need that is not in your current tier? Tim Cool

We use this at our church to schedule events, fulfill work orders, display public calendars, and as a ticketing system for our IT department. It feels like every other month we're able to integrate or use the eSPACE software instead of another software we've used in the past. It really helps us put all of our eggs in one basket in regards to church operations. The fact that you can request ideas and the development team listens is a huge advantage they have on other providers for event scheduling and work order management. The knowledge base is great and always helpful when trying to find the correct function you need.

No cons were added to this review

Brad: Thank you for sharing. Just curious...what kind of IT ticketing were you using prior to eSPACE? Thanks Tim Cool

I like that it is suited so well for churches. I like that it manages our HVAC controls in one place. I like that it manages the multitude of steps involved in event management as it processes that workflow for me. Lastly, I love that it seamlessly manages all our work orders for facility maintenance.

As it grows, more functionality leads to more clicking and navigating. It is to be expected, and I am confident it will get better over time as streamlining is a priority at eSpace.

Luke: Thank you so much for your continues support of eSPACE and for being a leading voice in the development and enhancement of the product. Tim Cool

It's intuitive, and moves you step by step through the process. Making room reservations is easy. I really like eSPACE a lot.

1. Have to navigate back to Dashboard before searching for another event. This is a waste of time, they should put a Search option at the top of every screen, not just the Dashboard. This also seems super intuitive, not sure why they haven't done this yet. They must not ever have to search and look at multiple reservations back to back. It's annoying. 2. The "email me one month before event ends" reminder option DOES NOT WORK. I have brought this to their attention several times, but it is not fixed. This is crucial for the work I do, and it is ridiculous that this doesn't work.

Christina: Thank you for the review and the candid comments. I just viewed the ticket you set up with Lorrie and also see where the development team has escalated this issue. I am sorry for the inconvenience. We will remedy as soon as possible. Thanks Tim Cool tim@coolsolutionsgroup.com

The calendar is a quick and easy way for our staff to view room availability and what is happening in our buildings. We love the "room conflict" feature so there is an ease of reserving spaces without causing conflict with multiple users.

We wish there was a drop down feature on the calendar that you could choose the month and year without having to type it in or scroll through each month. Would also like an easier way to produce invoicing for clients who book rooms.

Diane: Thank you for the kind words and good suggestion. Thanks for your support. Tim Cool

It is definitely better than our previous program. I love the various ways you can view schedules...calendar, list, filtered, automatic reports, etc. Very helpful. I also love that you can include all kinds of layers to a request/schedule. Everything from chair setup to door unlocking to setup/tear down time, etc. It's pretty flexible.

I think I would describe the workflow as clunky? It's not horrible but it often takes some digging to find what you're looking for. I rarely making requests/bookings, etc. I am someone who is a part of the approval process, so 95% of my time on eSpace is approving, not making requests. I don't love that I have to navigate through several clicks across and request to find important pieces of information about the requests. I also don't love the conflict system. I wish it told me right off the bat what the conflict was, instead of me having to look around to find it.

Kevin: Thank you for the candid input. Would welcome any suggestions on how to enhance the approval process. Merry Christmas Tim Cool Founder

Ability for set up crews to be able to view set ups on the app instead of printing out daily reports. Creating forms for certain room's needs is essential for our church's needs. However, this is not a unique feature to eSPACE. We look forward to having a work order management system which is the main reason we chose eSPACE. Phone calls with eSPACE have been helpful.

Was told before purchase that the set up would be easy. A kind but inexperienced employee advised us incorrectly about how to set things up and it caused hours and hours of extra work. It would've been helpful to have a game plan of specific things to consider before structuring our account - best practices. We basically had to figure most of it out ourselves. The template instructions didn't always...

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Laura: Thank you for your candor. I would love to learn more about the issues you had during setup. I am sorry you had the difficulties you experienced, and would like to take steps to help our team improve. Thanks Tim Cool

They are so customer focused! They have created a place within the software where the customers can post ideas of what we feel could be helpful for us and others. What a concept! Asking the end user for input. Love it! Also, the tracking of equipment in the work order system will be very helpful come budget time. There is documentation of equipment, it's age, it's service record, etc. for better planning of the funds God has given us to steward. We can expect at least fewer "surprise" expenses.

When moving our data from a previous software we were told our recurring events would come over into espace as recurring. This didn't happen and has been quite time intensive to take all the individual events and recreate them into recurring events.

Hi Laurie...I am so sorry for the challenge with the recurring events. I believe we have corrected that....and should help future imports. Thanks for your support. Tim Cool

The upgrades that come out are really incredible. The staff have called me during support issues, they have changed certain things at my request, they are extremely friendly and generous, and all of this just seems like icing in comparison to the product of what eSpace has to offer. I really enjoy the "Post Idea" feature, as you can tell how others are using the software as well.

I would love to see ways to download CSV files, edit them, and reload them for things such as inventory, equipment, etc. An internal chat program would be a nice addition as well. It wouldn't surprise me if these come in the package in the near future, but one of this keeps me from getting the most out of eSpace right now as it is, though.

Brad: Thanks for the great input. Did you see that we released "CONVERSATIONS" last week which gives you the real time chat? Thanks for the other suggestions. Tim Cool

Puts all my maintenance requests in one location, and allows me to prioritize, schedule, comment, and determine/edit the status of each work order easily.

No barcode/QR code scanning/tracking of assets...yet.

Jeffery: Thank you for the kind words! We are withing weeks of releasing a new feature set called "Asset and Inventory Management." This will have bar coding options from the mobile app and a more robust asset and inventory feature set. You should get an announcement in the next several weeks once we release it. Merry Christmas. Tim Cool Founder

It allows me to reserve spaces easily and inexpensively. I can email messages within the reservation to communicate with the person who made the reservation.

I am unable to connect it to billing somehow. That would be ideal. The communications aspect is a little primitive. I am able to communicate within the reservation summary, but I am not able to easily copy others in the organization so they too have a copy of the approved reservation.

Shelia....thanks for the great feedback and suggestions. Tim Cool

A simple and easy to use and understand Dashboard. The Maintenance portion can effectively be used by any user and has an excellent preventative maintenance program. Its quite amazing how the event calendar, maintenance management, and thermostat program all work together. Take so much work and thinking power out of the equation.

The App is quirky and not easy to use. It doesn't serve my team very well so we just use the desk top version.

David....thanks for the review....good stuff. I would love to hear more about the app. What things seem to be quirky. Thanks...tell Jonathan I said HEY! Tim Cool

the program is flexible and gives you plenty of options gives you the information needed for your team prevents double booking

could have more customization for reports rather than exporting to excel, easy customize-able reporting would be a great plus

Joe: Thank you so much for the review and input. Would love to hear more about what things about the reporting would benefit you all. Can you provide some specific suggestions to our support team? Merry Christmas. Tim Cool