Covetrus Pulse vs Covetrus Prescription Management Comparison

Covetrus migrated us from Evetpractice when they created Pulse.

Internet response time has slowed down. Also seems to slow down even more after our recorded closing time of 5:00 pm. Seems you don't allow any response for the last question about integration other than Covetrus Prescription Management.

Covetrus Pulse was easy to use and implement

multiple zoom meeting required before go live date that didn't explain set up well enough, on line chat was more useful

I like the ease of IM if I have issue it is important that we get things fixed ASAP.

That people keep forgetting to submit lab work after they choose it.

I like the interface of Covetrus Pulse, I find it visually appealing and very intuitive and easy to use.

I especially feel limited in the types of reports I can run to evaluate the business. The billing/invoice features need fine tuning also.

Emailing clients directly. Prescription refill option. Drop down menu for exam forms.

Whiteboard is useless. Unable to easily and quickly locate next appointments that are scheduled. Having to log in with both name and password each time - big PIA! Need to go back to pin numbers for log in.

Intuitive and easy to use, user-friendly interface, customizable and includes most necessary features in base price

Owned by Covetrus which we were avoiding due to data breach; did not have all functions we were looking for

Thanks for your review, Katherine. We're glad you found the right solution for your practice, but we want to assure you Covetrus has never been the subject of any data breach. Covetrus always maintains a high level of security in the handling, storage, and transmission of customer data including credit card information, prescription information, and PII. Our Data Privacy Values are available online and can be reviewed anytime http://covetrus.com/wp-content/uploads/2019/09/US-Privacy-Policy-Revised-August-24.2019.pdf

eVetPractice has an amazing support team and structure. Covetrus as a whole is easy to work with and they answered and addressed all our questions and concerns throughout the process.

It does require quite a few clicks to be able to access certain features and things. Could be more streamlined.

It's easy to use, good value for the money, and user friendly.

For the past year the software is extremely slow, lags and has been down multiple times. The Covetrus orders is often down and not working as well.

Covetous Pulse is easy to learn and use right out of the gate. There are some tweaks needed, but their on line help is quick and efficient. If it is not already in an article to follow, a representative is quick and effective to solving the problem or with advice.

Integration was quite easy as an end user. Cut and paste and some calendar issues can be simplified or added to assist in daily scheduling. Least liked though is the invoicing when there is a balance, or open balances.

I like the fact that Covetrus is so tech-forward. I can move around my clinic, use different devices, and still be up to date with my patients' most recent information.

This software has improved greatly over the time that i have been using it. I think improving the integration with the prescription software, so that it flows more smoothly, would be very helpful, but that's the only improvement that I can think of!

The price is great. The scheduling module is very user friendly. Reminders are accurate.

Managing records, client communications, and invoicing could all be better. I also hate that when we ask for a specific improvement, Covetrus tells us we can submit an "enhancement request" for the software team to take into consideration. We've submitted countless "enhancement requests" over the last 4 years of using them, and literally NONE of them have been granted. Instead we get unwanted "updates" such as the screen being outlined in pink/blue to indicate the patient gender, the appointment calaendar now has the times along the side of schedule(nobody needed this, the times are on the appt slots when you hover over them), and the removal of the original whiteboard to be replaced by a "tasks" list that does not work the same way.

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

We LOVE the portability of the software. Being 100% mobile allows us to be anywhere and use evet.

The inability to easily change to allow online access to our clients.

Hello Linda! Thank you for your review. We're very happy to have you as an eVetPractice client. Glad to hear you are enjoying the full Covetrus ecosystem too! All the best!

Overall, Pulse is easy to use. The day-to-day operation is straightforward and therefore it helps our client flow through the exam rooms. It is easy to write up medical records and to generate prescriptions for medications that are dispensed in house. Our lab station is integrated which makes things so much easier.

I do not like the change of integration with our payment processor. We like our current processor and are disappointed that the they are no longer an integrated option. I feel this was a change from our original agreement. Pulse often takes a long time to generate reports and many of my year-end reports had to be divided up into 3-4 month increments to get all of the information I needed.I also feel the integration with Covetrus for ordering and inventory management is cumbersome so I do not use that feature.

Easy to navigate. We like that all the clients/ patient information is there together. Love all the different integrations that goes with it (I.E Covetrus Pharmacy, rapport) and love that is is cloud based and we don't have to rely on a server.

We least like the boarding, seems to be more step when checking out clients.

I was really attracted to this software for the ease of us, the screens are very easy to navigate. My new staff catches on in no time.

Since being bought by Covetrus there seems to be more outages than previously. They also need to implement a back door use for when the server does crash to at least allow use of the software.

Easy to use. Training is fast and simple.

Consistent speed issues Pules is fully aware of. Been going on for years and I have to complain to upper management before problems are addressed. Starts out once or twice a week until it becomes a daily issue. None stop debates with support when its a know issue. Other bugs in software that have been issues for years are not addressed. None of this was a problem before Covetrus purchased from Evet.

We started with evetpractice and it has since evolved into Covetrus. Customer service is great and respond in a timely fashion. Updates are also great that are constantly being done to improve the system. Cloud based mean we can also access records anywhere and at any time.

I wish requests for updates or improvements were responded to to find out if it’s even a possibility to implement. There are some that would be simple changes that could help everyday employees with Covetrus use. The sign ins can be tedious but understand the importance for security. Also if we lose internet and being beach property occurs on occasion and we lose access to records.

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Hello Dr. Mesfin, Thank you for the kind words. We should be able to help address the clickable physical exam screen comment. That is something our system allows you to configure. I'll have your account manager reach out for assistance. We are integrated with IDEXX's reference lab, but we can only bring in the results. We are working with IDEXX to help us support bi-directional. If you need help setting that up, please use the live chat. I will write up the other suggestions if they do not already exist and hopefully we can get them added very soon. Thanks again for the review! Eddie and eVet team

Its easy ability to quickly learn using the software. It has many features that are essential to veterinary practices. The customer services is generally good. Its nice to be able to access the software with any device that has internet.

The system and updates seem to have declined since Covetrus purchased it. Update are slow, issues arise alot more then before and customer service has started to decline. Many times we have asked for assistance and the agents have seemed annoyed. Requests for updates that are crucial seem to not be as important as they used to be. Its confusing because the Covetrus also owns several other veterinary software programs that have been around a very long time. Those programs have many of the options that are needed for this software yet they are not available on this system. I think there is much to be desired since the software was sold to larger company that values it customers less.

Hello Katie! Thank you for your feedback! I'm glad that you like your eVetPractice software. I've sent on your concerns about the updates and support. We're focused on continual improvement and always looking for feedback on how we are doing. If you have any additional questions or feedback, please don't hesitate to reach us at US-CGSS_Solutions@Covetrus.com. All the best!

The software is fairly intuitive and easier to use than most others we demo'd when starting our practice. One of the most critical things and best thing about Covetrus Pulse is the ability to get technical support easily. Their technical support staff is friendly, competent, and will explain things in an easily understood way. Integrations with other software such as Antech, Worldpay, and Home Again also work well.

1) The limitation of only working with old, no longer available version of the Dymo Label Writer is ridiculous. The technical needs really needs to fix this problem to make this product continue to be usable. It should be able to function with more current, readily accessible versions of Dymo Label Writers. 2) Some of the quirks that require workarounds are not intuitive for the staff as they are not software savvy. As an IT person I find it easy but most practices would require an IT person to understand, setup and explain some of the quirks. Releases are misleading also as many just provide an explanation as to what the team thought the input meant, which indicates they do not have an understanding of how the issues affect users.

I like how it is virtually accessible form any device.

Inventory management cane be tricky when it comes to vaccines.

I really like the lice chat option. This helps with quick questions and answers that could take up more time if needing to wait for a manager or administrator. I like that you can do custom colors for different exam types so at quick glance you can see what your day looks like

the inventory management that it pulls from expiration dates instead of FIFO.

No pros were added to this review

No cons were added to this review

Hello Kasia, Thank you for the kind words and the review! Mel and team

Appointments scheduling is easy. I do wish you were able to search next available appoint per doctor. This would save an incredible amount of time.

The report options can be improved greatly. Consulting with a veterinary management group would be helpful to create what is needed.

Integration was fairly smooth but getting used to the program was difficult. The fact that we were still using paper-heavy solutions at the time actually helped. The cloud-based process is good. Updates from eVet are easy and frequent. The customer service is responsive and easy. I like the ability of customer service to go into the software to see exactly what we are having problems with. I think it is, overall, pretty intuitive.

The practice management reports are not great. I think Avimark has great practice management reports. Since both programs are owned by the same company I would have thought that eVet would have investigated Avimarks best parts and modeled after them. I love the fact that you offer a voting process for requested updates but the process is a bit confusing to me.

Thanks for sharing your review with the veterinary community!

Tracked in our PMIS Covetrus Pulse software

Took me a long time to figure it all out and get the backend sorted out. Solo practitioner with no OM to handle admin.

I love that clients are assured that the products are legitimate and do not have to worry that they are getting fraudulent medications. It is easy to navigate for us in clinic and for clients. I like that we can help clients with their accounts if needed.

I do not like that we can not change/update the doctor on prescription requests before approving/declining. There are often times were a client will choose the wrong doctor when requesting medication and then that doctor will not know the request is for them. It can get confusing. It would also be nice if auto-ship prescription requests were a different color. Like when a client has a product on autoship and we have declined it every month for 4 months. It would be nice to know if it were on autoship or if the owner really is asking for it every month. If we could catch it at the beginning we would waste less time on researching if the prescription can be approved.

Thanks for sharing your feedback with us. We will provide this information to our product team for review.

Being able to approve requests online so that the clients receive their product quicker is nice. The auto ship option is a great bonus for clients.

Not being able to approve an "expired" rx is not user friendly. It takes a lot of time for us to re-enter what is already there.

Happy that you find the AutoShip feature helps make it easy for pet owners to keep their pets happy and healthy. Thanks also for your feedback regarding expired Rx prescriptions, great insight.

We love that it integrates with Cornerstone. When a client requests/fills a prescription we are able to see when it shipped and quantity. We don't have to check records and then enter data

It is difficult to stop a refill prescription that should not be sent due to different reasons (not valid VCPR). It seems that once a client has it on auto ship it continues to ship unless it is called into Covetrus.

Covetrus has allowed us to move into online ordering. I love that it integrates with our practice management software to keep records consistent.

I would like to see improvements on the backend for administration

Thanks for being a great customer and for sharing your feedback with us.

Very easy to set up and use! Our practice uses Covetrus daily and we have had very few issues with the product.

Sometimes the customer service response is slow

The backend option for prescribers is helpful and easy to use.

I HATE how the automatic emails come from my hospital instead of Covetrus. It basically makes people blame me for pharmacy issues and doubles my staffs work load trying to answer questions that need to go through Covetrus customer service. The app has limited usefulness.

Covetrus helps us keep inventory levels down by not having to carry items we do not sell much of.

no being able to cancel a prescription right a way if you have made an error

The integration with Cormerstone was the primary reason we started using Covetrus; excellent customer service is why we stayed

Periodically there are hiccups with orders and renewals, but customer service always makes things right. I think that's all you can ask for from a business partner

I like how easy Covetrus Prescription Management is to use. It was a breeze to setup and maintaining prescriptions through this platform is easy for our staff, including some not-so-computer-savvy receptionists.

Navigating through patient clipboards and prescriptions can be somewhat difficult if one us prone to using the back button.

The website is very user friendly for our team and our clients. It's very nice to cut down on phone usage and just use the portal to authorize and enter scripts.

Clients can change the quantity of the medication we prescribed. This is very frustrating because our hospital policy is to only prescribe a certain amount of medication and when the client sees they can get more quantity for a better price they always choose that, which often leads to frustration when our hospital declines it. Clients should not be able to adjust the quantity or prescription medications prescribed.

I appreciate you taking the time to share your experience with us. Thanks also for your insight regarding the quantity prescribed.

We like to give our clients a safe alternative for their pet's online pharmacy needs. With so many other pharmacies popping up, we know we can trust Covetrus. The software integrates into our veterinary software and we can see all of the prescriptions that are sent to our patients.

I do wish there was a way to combine duplicate accounts. Often times, a client will have multiple accounts in error because the spouse originally signed up, email addresses change, forgot they had an account already, or just sign up for another account because they are unable to recover previous log in information.

Thanks for being a great customer and for sharing your feedback with us. We will provide this information to our product team for review.

Giving our clients the online experience while still being able to help guide the owner to the appropriate choice. Not just what they see on sale

No real downside to the software. It is well thought out and the platform to approves or denies is simple.

What i like most is that it automatically integrates in with our practice software. Easy to see just by looking at our software vs. having to go to site or add separately.

This does not show on our side when a prescription was declined or cancelled.