Covetrus Pulse Reviews - Page 6

Ease of use. Great for mobile practices

I honestly can’t think of anything and when I do, a suggestion is made and changes usually are implemented

Lots of reports - still learning what they all do Appointment book is easy to schedule Sending mass emails is easy Can monitor chronic meds and non-wellness testing

Data loss during migration. Customer service must be over online chat or email. Linked items do not populate invoice/estimate when they are in a "Package" Can't link a County Dog License # to the "License" code Can't automatically allow all active clients to access client portal (have to do this individually) Vaccine quick reference box includes ALL vaccines given (even those that have expired and have been updated with new vaccines)

Hello Karen, I'm sorry to hear you have had some challenges. We will email you regarding the migration and look into what might be missing. We migrate from Intravet all the time and have had no issues in the past bringing in the data. As of now, we have corrected everything that was reported to us during the migration and go live period. Apparently that isn't the case anymore and we will work hard to resolve. Our support is available by phone, email, and chat. You also have access to your trainer AND account manager via email and phone. If you need to call into it, please call 866-973-3622 ext 1 to speak with a support technician. Thank you for the feedback and we will work with you to help resolve. eVetPractice Team

The ability to look up owners/pets by multiple means.

Going between all of the tabs to find info is tedious

Thanks for sharing your review with the veterinary community!

We use eVer for a dog grooming business and it has made scheduling appointments, sending reminders, tracking client needs and sending info to our clients a breeze. This program has made our office run smoothly!!!

I struggle with getting documents imported for use in mass communications. I spend a lot of time trying to find the docs that I’ve imported so that I can add them to an outgoing email. The help desk is always there to help me though so I appreciate that.

Thanks for being a great customer and for sharing your feedback with us.

The electronic medical record is fairly easy to use and great at keeping track of services and medications, and support is almost always able to assist.

The UI has progressively gotten worse with each update since we started using the software. The system is riddled with bugs and glitches that will cause slow downs in times of high pressure. Any administrative changes often don't take effect until after logging completely out of the system, making it difficult to determine if the changes had the desired effect.

I like it's intuitive set up and functionality. I like how some things are very customizable. I like the variety of reporting and way the information in the patient record is presented.

I don't like how information in reports can be pulled via multiple reports and often with different results. I also don't like that pulling more than a a few days data tends to make my Pulse program freeze and crash for several minutes making it unusable while gathering data. I also wish we could do more customization with wellness plans and better reporting there. I also would like to be able to set up multiple reminders for things and set up online patient scheduling so I could move away from separate programs like Rapport.

eVet is great because you can access it from anywhere. So when our staff are on farm calls they can access the patient's record and have clients pay all off-site. Also, doctors can finish chart notes or look at the schedule for the next day from home.

The reporting feature is terrible. Reports take forever and then crash. Also, some reports cannot be produced for an entire year.

Thanks for being a great customer and for sharing your feedback with us.

Paperless medical records, Ability to easily upload other reports and communications, cloud based allowing access from anywhere. Ability to manage branch practice.

Wish is was cheaper. Sometimes problems with lab integration

I like the overall simplicity. I like the layout. I like choosing the colors...

I think there are features that would be nice to have, but I also have a feeling those features are coming. Evetpractice is constantly making updates and adding functionality, all included in the price.

Covetrus migrated us from Evetpractice when they created Pulse.

Internet response time has slowed down. Also seems to slow down even more after our recorded closing time of 5:00 pm. Seems you don't allow any response for the last question about integration other than Covetrus Prescription Management.

The software is easy to use, easy to input and find information about each client and patient. We love the ability to easily see patient records when out on a farm. The integrations with email, vendors , reference labs and payment processors help make our office run much more efficiently.

You can't put more than one animal on an estimate. The reports function is lacking. Reports that were standard in other software, such as a monthly revenue summary, doctors production summary, and revenue by species are not available. The way inventory items linked to procedures are handled in inventory is not very good.

the ability to run your credit card payments thru the software

Statements need to be more simple and it takes too long to process inventory entry

Software is pretty much self-explanatory. Easy to find "how-to" articles on using the software. Quick learning.

Customizing was quite time consuming even with templates offered.

Emailing clients directly. Prescription refill option. Drop down menu for exam forms.

Whiteboard is useless. Unable to easily and quickly locate next appointments that are scheduled. Having to log in with both name and password each time - big PIA! Need to go back to pin numbers for log in.

Whiteboard, callbacks, capability of emailing records quickly, color coded apts.

Click-ability of software program, after submitting a lab there is no ability to go back to the medical record, a lot of steps to check out, too many things to look through when you enter a package, seeing all inventory items on packages when invoicing.

Pricing is fair, features are robust, and it integrates with quickbooks for seamless accounting.

Interface is not ideal for mobile, integration with payment processors is limited, but really good if you use the supported merchants.

Very user friendly and easy to teach new staff

Sometime it freezes. Takes a long time to run reports

cloud based software accessible from anywhere

not as user friendly as led to believe not as responsive to client suggested changes as led to believe

Easy to navigate, very intuitive search functions, and the training we received when we transitioned was wonderful

The wait time for talking to a customer support person has been prohibitive in the past (we are a small but busy practice and can't hang on a phone for 10+ minutes waiting in the queue to ask a question). It seems to be a bit better but would love the wait time to be under 2 mintues

I like that it is fairly easy to use (new hires catch on quickly, even if they have never used it before). I like that there are new updates and that it is always being improved upon. really customizable, and I love the access from anywhere and using my smart phone in a pinch.

There are a few features I would like to do that we cannot currently (include one package within another, rather than re-creating them each time, being able to edit the names of procedures on an individual basis once it is entered into an patients treatment). Sometimes there is a lot of clicking, when I would like to view certain information all on one screen, I cannot and have to look at things separately.

Thank you, Dr. Ross!

It is very user friendly and easy to use.

The reminder system and reporting systems could use some touch ups

No pros were added to this review

No cons were added to this review

Cloud-based so access from anywhere Ability to control security of who has access Easier functionality compared to Impromed Infinity

Laborious to enter patient medical information Must download to view/print Unless manually copy/paste - written rx, outside pharmacy rx, specialist reports, Radiographs (dental and body) are single hyperlink on main record view -- this is easily missed when scanning the record for specific information