FieldRoutes vs RepairShopr

Briostack

PestPac

GorillaDesk

Briostack is all-in-one field service software for pest control and lawn care. Automate recurring fertilization, weed control, and pest jobs. Schedule, invoice, optimize routes, and run your business paperless—with easy mobile tools and customer engagement built in.


PestPac is a cloud-based software for pest control businesses which covers scheduling, routing, dispatching, materials management & tracking, billing, and more

Run a field-service company? Organize your operations, empower your team, and impress your customers with just a few clicks. Get started with a 14-day FREE trial today.

Owner

I have been a customer for 5 years now because I like the software, but I'm at the point where I am fed up with not feeling like a priority.   When issues come up be ready to wait for days, weeks, and even months for a solution.  

I NEVER use FieldRoutes system to call or text my customers, but I always get charges for "calling or texting" the customer.

Dispatch Lead

I would appreciate help understanding which of these issues have existing solutions, which are on the product roadmap, and which ones FieldRoutes does not currently plan to support.

However it has delivered on many other items that have greatly improved my workflow and customer communication.

Run a lean, mean, pest-fighting machine with commercial, residential, and multi-unit operations software and integrated marketing that makes life easier. Earn more business, simplify your process, get paid promptly, and track your results with automation tools that help your business grow quickly.

Activity Dashboard

Alerts/Notifications

Automated Scheduling

Billing & Invoicing

Calendar Management

Client Portal

Contract/License Management

Customer Database

Customer History

Customer Portal

Customizable Templates

Data Import/Export

Dispatch Management

Drag & Drop

Electronic Payments

Electronic Signature

Email Management

Estimating

Fleet Management

For Lawn Care

For Pest Control Companies

Invoice Management

Job Scheduling

Mobile Access

Mobile Signature Capture

Pest Activity Tracking

Pesticide Usage Tracking

Property Layouts

Quotes/Estimates

Real-Time Data

Real-Time Reporting

Reminders

Reporting & Statistics

Route Optimization

Routing

Scheduling

SMS Messaging

Technician Management

Third-Party Integrations

Timesheet Management

Work Order Management

By industry, FieldRoutes reviewers are most commonly professionals in consumer services (43%). The most frequent use case for FieldRoutes cited by reviewers is pest control (90% of reviewers).

Users and use cases

Some reviewers find FieldRoutes offers better pricing than previous software and appreciate its positive impact on cash flow and ROI. However, some users report high costs, limited transparency, extra fees, and few negotiation options.

Value for money

FieldRoutes is a pest control tool offering key features such as billing and invoicing, scheduling, mobile access, and routing, among others.

FieldRoutes

Web-based

Android

iPhone

iPad

Jobber

Pocomos

RealGreen

Basic

Payment processing challenges

Currently I have been locked out of my account for 3 days due to a bad card on file, and even though I paid the balance in full the second I was locked out, they have made no effort to get me back into my account to run my business, which has been on hold for three days now.  

Get locked out and no access to see my route on a working day with no previous warning.2) Call customer support and they tell me my payment info was outdated3)

62% of reviewers feel negative about the software’s payment processing. Some users report difficulties with editing payment entries, high credit card processing fees, and confusing payment plan setups. Reviewers say that issues with the customer portal prevent clients from making payments, and account lockouts due to payment problems can halt business operations. They find customer support unhelpful in resolving payment-related issues promptly, and users express frustration with the inability to use alternative payment processors or customize agreements.

Frequent bugs and delays

Operations Manager

These aren't small glitches either, they are major issues with the system that make parts of it unusable.

74% of reviewers feel negative about the software’s bugs and issues. Some users report experiencing recurring glitches and crashes that disrupt daily operations and cause frustration. Reviewers indicate that problems often take days or even weeks to resolve, impacting their ability to serve customers and run their business efficiently. They say customer support is slow to address technical issues, and communication about fixes is lacking. Users feel that unresolved bugs and system instability hinder their productivity and reliability.

Tailored for pest control

77% of reviewers feel positive about the software’s pest control focus. Some users report that the platform is specifically designed for pest control businesses, offering tools that address industry-specific needs like scheduling, reporting, and customer management. Reviewers appreciate the user-friendly interface, which they say makes onboarding and daily use straightforward. They find the software helps their pest control operations run smoothly and efficiently, and many recommend it to others in the industry for its specialized capabilities.

Supports business expansion

Office Manager

However, once we had things in place, it has helped us grow and succeed in ways we didn't think were possible.

Reports are awesome for enabling us to see the growth in so many ways!

89% of reviewers feel positive about the software’s impact on business growth. Some users report that the high level of customization lets them adapt the platform as their business evolves. Reviewers appreciate how the tool helps organize operations, streamline processes, and drive innovation, which they say supports profitability and scaling. They find the reporting features valuable for tracking growth and making informed decisions. Users indicate that the software’s flexibility and continuous updates allow their businesses to flourish and stay competitive as they expand.

Comprehensive feature set

There are so many features available to use and the "Tips & Tricks" webinars truly help you to learn how to utilize these features to suit your company's needs.

83% of reviewers feel positive about the software’s features. Some users say they benefit from a wide range of built-in tools that cover essential business needs without requiring costly add-ons. Reviewers appreciate the customizable features, which they feel help tailor the software to their unique workflows. They find the platform user-friendly, with helpful guides and webinars that make it easier to learn and implement new features. Users think the robust set of features saves time and increases efficiency in daily operations.

Training and Quality

is how it simplifies daily operations by combining scheduling, routing, billing, customer management, and service history all in one platform.

sales agent

The platform helped keep daily operations organized and made it easier to manage scheduling, customer accounts, recurring services, invoicing, and technician communication all in one place.

Operations Coordinator

Worst feature is that routes built on a recurring schedule don't go to their assigned times on future dates, so you have drag appointments around to their correct spots constantly.

We are not trying to overcomplicate our workflow; we are trying to get reliable access to the data and visibility that should support scheduling, dispatching, reporting, customer retention, and technician performance.

Office Assistant

The platform made it easier to manage scheduling, customer communication, billing, and service tracking all in one system.

Sales Associate

There are no ways to delete different events and mistakes, or to revert mistakes. If I create an event, or checklist, it is not easily undone. If I want to change the way I do things in the company, I cannot because there is not an easy way to change what I do on FieldRoutes.

Customer service rep

Customer data, invoicing, and payment information feel secure and professionally managed, giving both our team and customers confidence in the service.

They claim this was a "user requested feature" to have appointments be where they were first scheduled, but it's just terrible and makes zero sense. If a customer is assigned to a recurring time slot, that's where it should be when routes automictically generate!

Lawn Supervisor

I didn’t like that only one user could make adjustments to a customer card at once, sometimes a user might forget to close out a tab and so you unable to make adjustments until that user logs off.

Customer Service Representative

The scheduling feature makes it easy to manage technician routes and appointments efficiently and the invoicing system is simple, organized, and quick to use.

Another downside was that the mobile app could sometimes run slower than expected depending on connectivity. While the platform is very helpful overall, there were moments where customization options or report generation felt more complicated than necessary for everyday use.

Creating invoices, tracking payments, and managing recurring services is simple and streamlined.

General Manager

Some billing issues, great Cust Service, very good reporting, need to work on the bundle packaging to improve this area for selling.

Sales Consultant

The buttons for saving, signing, and requesting customer signatures are very small and sometimes the incorrect button is selected.

At times, the system can experience minor delays or syncing issues, especially when updating accounts or processing changes in real time.

At times, the system can feel a little slow or overloaded, especially when navigating between accounts or updating notes quickly during busy periods.

In general, the biggest frustration is that FieldRoutes is our core operational system, but many of the things we need to run the business well require external tools.

the interface is old and feels outdated, it can use a remodel, like a modern one, were in 2026 and it feels like its from the 90s

Admin

It has a good map view scheduling option that has helped us reduce drive time between jobs.

The platform is very user friendly and helped keep scheduling, customer information, invoicing, and communication all in one place.

Admin Assistant

The interface is user friendly, which made scheduling, dispatching, and managing customer information straightforward for the team.

Did not care for the service proposals on the lawn programs as it was as very confusing for the customer and any changes would cost over a hundred dollars per hour

Customer Service Manager

Info at reach of a click, dashboard is really helpfull to see the overall performance at a financial level, kpis and tech level.

For the value, FieldRoutes offers a lot of useful features that help day-to-day operations run smoother.

Recurring service management – Makes handling quarterly, monthly, and renewal services much easier.

just the loading time its smooth but when it comes to loading there are many times where it takes a while but then again it might be my computer also it doesn't automatically save notes

Scheduler

The recommended routes pop up window is extremely aggravating for schedulers and slows down our process repeatedly.

Minor cons would mainly be the learning curve when first getting started and occasionally having to dig through menus to find certain settings or reports.

Mobile app quirks – Techs occasionally experience syncing issues or delayed updates in the field.

The ability to quickly send digital contracts has been very helpful in growing our company quickly.

Good automation for invoices, reminders, and recurring services

Some updates can slightly change workflows, which may take a little adjustment for the team.

The department works in a high paced environment and the recommended route pop up window slows us down.

The app freezes at times while attempting to schedule a customer appointment.

Dispatch manager

The support service has been very helpful, as have the monthly meetings which provide more information about the interface. But overall, I'm very pleased with the system.

This has forced us to resort to utilizing API to pull reports that should be native.

Learning curve – There are a lot of features, so training new office staff or technicians can take time.

Field Manager

I wish their was more tip and tricks to use all its features and shortcut to complete what you need.

Dispatch Specialist

There is also no really good manual for a 100% new person that's never used field routes they can reference for training.

President

Wish widgets where based on contract value and not included 60% rule.

Dispatcher

You are able to perform a lot of different functions on the site which is very helpful for work.

Director of Operations

Customer support has been prompt and knowledgeable. When I submit a request, they keep me updated as they are actively working on it.

Fireplace Installer

I wish there was a quicker way to schedule a technician's entire work day with one click.

A few of which, namely the reviews system, was EXTREMELY frustrating because it was a big part of why I chose this system in the first place.

I feel like I am not utilizing the software as much as I could due to lack of training information for new users.

Being able to see each of the technicians by the day or the month makes things easier.

Getting someone new trained quickly on both office and mobile is a breeze with Knowledge base at your fingertips.

Users report that FieldRoutes provides a variety of scheduling options, including visual maps and intelligent tools that help optimize technician assignments. Reviewers indicate that FieldRoutes makes it easy to schedule, reschedule, and view appointments, which saves office time and improves efficiency. They find the flexibility valuable but mention some difficulties with recurring appointments, the job pool, and mobile scheduling. Users say FieldRoutes could improve user-friendliness and streamline scheduling for specific services like termite inspections. Of the 33 FieldRoutes users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.

Updates

Customer Support

Appointment Scheduling

Invoicing

Users report that FieldRoutes’ routing capabilities help save time and reduce costs by grouping jobs efficiently and providing mapping tools. Reviewers indicate that FieldRoutes simplifies route planning for large customer bases and supports office productivity. They find the visual route grouping valuable but mention that routing sometimes uses inaccurate 'as the crow flies' distances instead of real drive times. Users say FieldRoutes’ route optimization can be confusing, may require extra fees, and could benefit from more training and improvements. Of the 24 FieldRoutes users who gave detailed accounts of their use of Routing, 88% rated this feature as important or highly important.

Mobile App

Office Efficiency

Business Growth

Small Business

Mid-size Business

Large Enterprises

Freelancers

ServiceTitan

ROLLER

ROLLER is a cloud-based software solution for attractions, entertainment and leisure venues to help businesses deliver improved guest experiences.

Orderry

Orderry is a cloud-based service management solution for repair businesses that offers automation and productivity-enhancing tools. It helps manage orders, clients, tickets, and inventory for general repair, full-service or a chain of high-volume shops.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

The continued failure of the program features and the inability of you to either fix the problem and/or find dependable 3rd party providers has pushed us to find a new service.

rd party services are constantly down, almost weekly.

BUSINESS MANAGER

Member

I use RepairShopr with a client that runs a service business.

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

FieldRoutes vs RepairShopr Comparison (2026)

FieldRoutes

RepairShopr

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives