Flex Features

Flex

Web-based rental management software for the event industry

3.98/5 (131 reviews)

Flex Feature Summary

  • Warehouse management
  • Attendee management
  • Barcode scanning
  • Configurable workflow
  • Contact management
  • Custom system configurations
  • Client management
  • Custom reports
  • Financial management
  • Serialized inventory tracking
  • Label printing
  • Mobile integration
  • QuickBooks integration
  • Search/filter
  • SSL encryption
  • Supplier management
  • Third party integration
  • Vendor management
  • Event scheduling
  • Maintenance management
  • User flexibility
  • Inventory management

Industry Specific Feature Comparison

Most popular features of all Industry Specific apps

API (143 other apps)
Accounting Integration (86 other apps)
Activity Dashboard (137 other apps)
Activity Tracking (89 other apps)
Automatic Notifications (109 other apps)
Billing & Invoicing (115 other apps)
Calendar Management (96 other apps)
Client Portal (77 other apps)
Customer Database (76 other apps)
Customizable Reporting (98 other apps)
Data Import/Export (92 other apps)
Document Management (77 other apps)
Electronic Payments (94 other apps)
Inventory Management (113 other apps)
Inventory Tracking (86 other apps)
Invoice Management (117 other apps)
Reminders (89 other apps)
Reporting & Statistics (164 other apps)
Search Functionality (88 other apps)
Third Party Integration (104 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


8 reviews

See all iPhone Apps

Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Flex Feature Reviews

25 reviewers had the following to say about Flex's features:

Caitlin Manzie

Detailed, many customisable options, quite complex - but needs to be to offer the functionality

2018-04-18

Ease of invoicing and quoting. Inventory management.

Pros

There are multiple options for reporting / invoicing / showing data, which is beneficial for us.

Cons

Maybe more shortcuts to create reports would be beneficial?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


HI Caitlin, thank you for the wonderful review. We're glad you find our software powerful and customizable enough to do what you need it to do. It's the reason we built Flex the way we did!

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Nick LaCommare

Great Product - But Behind the Times

2018-04-17

Not many.

Pros

This is a decenttool for Inventory Management, both Rental & Retail.

Cons

Reporting is lacking and not easily customizable. Contact manager leaves a lot to be desired as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Erik Bosson

a platform that truly changed our workflow, and helped us cut a few steps in the process

2018-04-17

Pros

Scalability, inventory management with all its benefits.

Cons

We cannot use the default invoice or qoute templates due to lack of design.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Erik, thanks for the detailed review. We love hearing when clients optimize their workflows using our system and that it helps them manage projects. Scalability is definitely a value we strive for. Thank you.

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Daniel Jobbins

For the price Flex is great. We had nothing before so it feels like a big improvement

2018-04-17

Inventory tracking, and availability.

Pros

The integration with billing and subrentals is a nice feature as well.

Cons

It seems like if there are multiple user in a the same document things jump around and get confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Daniel, thanks for the specific and detailed review. I will pass on your suggestions to the team. As far as Flash goes, have you seen our Flex5 updates? We're in the beta stage of our tablet release and have already been hearing some exciting feedback from our beta testers.

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Jason McClellan

Great tool for rental houses. Processes are easy to follow and learn.

2018-04-17

It is the best product that I know of for rental management. The limitations of it are justified by the affordable price.

Pros

Inventory management makes sense; there are more features than I'm aware of.

Cons

I truly wish our crew could use this software on their mobile devices rather than always having to haul their computers around.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Grantham

I think Flex is a powerful tool. I use it for inventory management and to write proposals.

2018-04-17

Inventory management is number one for me.

Pros

The accuracy of inventory management.

Cons

It is frustrating sometimes. Every third time or so I'll drag an item into a proposal and it won't "stick".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Hi Mike! Thanks for the great review. We're elated you find Flex a powerful tool to manage and grow your business. Our dev team is working to resolve some of the speed issues, but if something is not working how you expect feel free to reach out to support.

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Marco Delgadillo

Very useful, but a learning curve

2018-04-17

inventory management, repair documentation

Pros

Works great and user interface is pretty good.

Cons

the user manual is ok. Doesnt really help out other than give the basics. I wish there was a more general work flow provided. There is a million different ways to do one thing and it isnt the easiest to figure that out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Barth

Awesome Rental Software!

2019-06-27

Business operations have been incredibly organized now that we have this software.

Pros

We love that our company can keep track of our rental inventory , knowing where everything is at the moment needed

Cons

Other than easily showing what is owed all by that one customer for a single payment to be made and exported to your accounting software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Schmansky

Overall the system does what it is expected to do

2018-04-18

We have also significantly increased our ability to track our equipment.

Pros

The best part of the software is the overall show management functionality to it.

Cons

I would also like automatic notifications that allowed for reminders to be sent at milestones or as things happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


John, thank you so much for your thorough review and for your recommendation. We definitely love that we can help you integrate the different parts of your business.

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Anonymous
A verified reviewer

Very "functional", but not very practical.

2017-12-04

Pros

The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow.

Cons

Technically, Flex is capable of doing a lot, but every aspect of business that operates in Flex (i.e. quoting, inventory management, purchase orders) takes longer than necessary, resulting in inefficiency overall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Hi There! We apologize you're not 100% satisfied with our product. Here at Flex, we work really hard to create a product that brings value to every aspect of your business. That being said, since we're such a robust piece of software, it does take some customization and training. We would be more than happy to offer you some training so you can make better use of Flex. If you can please email us to training@flexrentalsolutions.com. Also, we're working hard to launch Flex5, more info here: flexrentalsolutions.com/flex5/ The tablet version is already in beta, let me know if you'd like try it out. Thanks for your review!

Read more
Jordan Kettner

Industry standard, but needs some love

2016-08-10

It has all of the quoting, invoicing, inventory management that a production company could use.

Pros

It has a full feature set and is purpose built to fit the needs of our business.

Cons

Flash, in 2016.... Seriously. Mega lag with scanning and hangs on 5% of barcode scans. 1/20 scans requires click in the 'processing' box or a full refresh of the browser.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Flex

It truly is the best option, but the lag/error/flash drives us all a little insane.

Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Hi Jordan,

Thanks for your review and for letting us know about your scanning issue. That is certainly not common and definitely something we want to resolve. Randy connected with you yesterday and provided some recommendations to help with that, and after talking with you today, it sounds like things are as they should be without those lags.
We are always happy to help resolve issues when they arise - please do not hesitate to reach out to us at support@flexrentalsolutions.com or 801-420-1706 x 2 for assistance.
Thanks again for the review. We're excited with you to show V1 of Flex 5 (HTML5) soon! Stay tuned :)

Read more
Danika Oatway

Used this software while working at a lighting/video company, now using it at an Event Decor company

2018-04-17

The current company i'm working for had no inventory system at all, this is a big step up for them and I'm confident that Flex can adapt to the company's needs as the company grows.

Pros

I like having a database where anyone an go to find out information about a specific show, inventory questions, and being able to track assets easily.

Cons

Header titles don't update across all documents if you change the name of a quote.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Danika, thank you for wonderful review. It's one thing we keep hearing about how customizable our software is for our customers and I'm glad you trust Flex to meet your needs.

Read more
Robert Johnson

Where is the HTML version? We need it like last year or sooner.

2018-04-17

Pros

FLEX is very useful for our inventory management needs across the country and in multiple warehouses.

Cons

Also FLEX need APIs for labor management software to sync.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
brent baker

Flex is very powerful, and does almost everything we want and need it to do

2018-04-17

It solved a lot of problems for us in managing and tracking our inventory and maintenance on our inventory

Pros

There is a lot of customization available through flex, it works great off the shelf but you can add a lot of additional functionality for advanced and complex uses through configuring settings and custom reports

Cons

The biggest con I have is that the system doesn't track bin location for serialized items by the serialized item number, you can track it for the item model(or type) but not for individual items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Brent, thank you for the detailed review and for investing time customizing Flex to meet your needs.

Read more
Aaron Horn

Can't beat these features at this price point!

2016-09-08

At it's core, Flex is a rental inventory management software, but it's workflow includes financial functionality too keeping your from bouncing between multiple softwares.

Pros

-Easy to start using.

Cons

-Currently Flash based, but HTML5 is coming soon as per the time of this post.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Flex

They have a free trial period. Try it out and see what you think for yourself.

Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Aaron, thanks for the detailed review! We are indeed working on HTML5 - if you'll be at LDI this year, you'll be able to see a demo! We're proud of how far Flex has come since the company started a handful of years ago, and work every day to make Flex by people who know the industry, for people who work every day in the industry. Thanks again!

Read more
Geoffrey Sorensen

Has everything we need but feels buggy

2018-04-17

Organization of quotes, invoices and inventory.

Pros

From quotes and invoices to inventory and everything in between, it keeps us organized.

Cons

It was also difficult to use Flex to book crew as what was needed was not easy to see at a glance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Huskey

Solid Platform for Small to Medium size users

2018-04-18

But overall the ability to enter a client, create a quote and process an order is great.

Pros

Ease of entering data. User Interface/GUI.

Cons

Mixing the sale of rental inventory into the mix causes additional issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Lees

Love the software. Very easy to use and grows with the company. Great Tech Support.

2018-04-18

This makes inventory management and writing quotes much easier.

Pros

Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled.

Cons

(Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too!

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Arteen kharrat

It is a great piece of software for new companies, but cannot keep up with heavy use/needs.

2018-04-17

Pros

It's cost allows smaller companies to grow and learn about inventory management, etc before taking the next step into something more robust

Cons

It's speed, it is extremely slow and cannot keep up with the pace of a fast moving business. and does not give you the opportunity to get clients the information they need at the rate of speed that they need it at.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Nevalainen

Flex is very good inventory management software for the entertainment industry

2018-04-17

Pros

Multiple users, fairly quick inventory results, good reporting, a large amount of information available to be entered about each product, allowing good tracking

Cons

It does not have a nice graphical interface. I wish it worked with IOS, which I know is coming, but it's about a year so far since they suggested we would have it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Rob, thank you for the thoughtful review and that you're finding our software comprehensive in the amount of data you can have about products.

Read more
Wesley Wittich

The best (but not perfect) rental inventory software I have used so far.

2018-04-17

Better tracking of our inventory and better communication throughout the quoting/prepping/return processes.

Pros

Lots of flexibility and room for customization, no limit to number of users, custom reporting abilities, and inventory set-up options.

Cons

Flash based (being fixed), email only support is a bummer when there is an urgent issue, some bugs that have caused issues and have strange work-arounds.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Laura Quest

We have been users of Flex from almost the very beginning. We love the customer support!

2018-04-17

We are able to do all of our quoting, invoicing and warehouse management in one software.

Pros

The financial side of quoting and invoicing is an especially great feature.

Cons

Wish there were more labor timekeeping/crewing/scheduling features. A one stop shop product would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Flex Rental Solutions


Laura, thanks for your thorough review and for your loyalty through the years. We pride ourselves in having a lot of long term Flex users and we work hard to make sure we keep them. I'm so glad to hear our support team has been good to you!

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Anonymous
A verified reviewer

We love Flex! It has streamlined our productivity and helped tremendously with billing and shipping.

2018-04-17

efficiency, billing accuracy.

Pros

Barcode tracking and printing Video Support Library on youtube as a resource Purchase Order automation Flex5 speeds things up

Cons

Cannot accept payments cannot digitally sign or confirm orders flash is slow, but flex5 is on the way!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Good, but not great.

2018-04-17

Pros

It definitely does the job of inventory management and organizing the gear.

Cons

Sometimes difficult to find inventory, quotes, and some things just seem like they could be optimized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sonny Letourneau

Work as a site manager so we need this to review our equipment need for events

2018-04-17

Pros

Inventory management.

Cons

it is not so user friendly. Some fonctiunalities could be more streamlined. Example deleting a line in a quote should be an option from a right click

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more