Gingr Reviews (2025) - Page 3

Easy set up Easy to navigate at times Results are easy to pull Since it’s web based it making it easier to use on any device Checking out can sometimes be easy Better than most doggie kennel softwares. Much better !!

Some updates are not needed and make things more difficult to do. When asking support why end of day is different on different days, they weren’t able to explain why. Features that were promised are now being told aren’t taking place Promises for new products coming out are not met When website is down not easy to find a number for contact

Thank you for your review Gisselle! We are pleased that you enjoy Gingr's speedy check out features! Yes, you may not need all of the new features we release, but these are always 'opt in'. Many customers do have special needs, which drives us to develop new features for them. Our uptime is 99.99% over the past 12 months - better than any pet-care software on the market. We have auto backups for your software, so be sure to know how to login to your back up in case of any (infrequent) downtime. Do let us know what features you are wanting that we have not released yet. There are many priorities among our broad customer base, but we do listen to what is your priority!

Our favorite part of Gingr is the ease of use along with outstanding customer service! We switched software after 8 years in business and a customer base of over 6000. It was an extremely scary thought since we were using the same software since day one. The prep did not happen in a day by any means but I will say Gingr has it laid out extremely well in a step by step "to-do list" that made it fool proof. Follow all the steps, watch and read the help articles and it will pay off when it comes time to transfer your information over. We were using not only a software that had ZERO customer support but also had limited reports and functions. Our customers LOVE that they can interact with the system, set up reservations and view their account on their own time. Every process in our day to day activities were streamlined saving us time and money immediately. Training our employees was simple and it was fun seeing how excited they were to dig deeper and explore new ways to do tasks. Our incoming phone calls have now been reduced, which was our hope, since the customers can do more on their own such as buying packages and making reservations. Lets talk ink and paper...the savings on this alone makes Gingr more then worth it. Also, the credit card system is outstanding along with the emailed report cards and receipts. I researched different software systems for 2 years and I definitely made the right choice with Gingr! If you are considering switching, look no further!

I know there is usually a down side when switching software. I waited to write this review for 4 days so that I could come up with something that would be helpful to let a new potential client know if considering Gingr. We have now been using Gingr for 2 months and I can not think of one thing that I like least about this software.