App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GorillaDesk vs SmartServ Comparison

Add to Compare

Compare similar apps

Freshdesk logo

Freshdesk

4.5

Jobber logo

Jobber

4.5

Odoo  logo

Odoo

4.1

Buildertrend logo

Buildertrend

4.5

Acumatica Cloud ERP logo

Acumatica Cloud ERP

4.4

Connecteam logo

Connecteam

4.8

Good recommendations?

Overview

Category Leaders

Running a field service company is hard work. Between managing jobs, dispatching your team, and winning new business, it's...

Category Leaders

SmartServ is a cloud-based field service management software, which helps HVAC, plumbing, and electrical businesses in the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

251

5

4

3

2

1

217

30

1

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

67

5

4

3

2

1

44

17

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

My experience has been great I purchased this when I first started my business and it’s been my best investment.
I love how easy this product is to use and the amazing customer service that is given. Any question that I have is easily answered by their team.
Minimal learning curve, powerful, off site storage of customers, awesome integration, works flawlessly on multiple platforms, easy to train users, great reports.

Pros

Smart Serv has hands down the best customer service I have ever experienced- always responsive and ready to help with super quick response times.
We are very happy with our decision to switch to Smarserv. The customer service has been outstanding starting with our first sales call to implementation.
Integration of most everything we do on one platform. Customer rep. and the support team have been amazing, quick to respond and proactive.

Cons

The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly.
I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available.
That your limited on the mobile app from the desktop version.

Cons

Also the times when the wheel just spins and spins is always when I have a customer on the line and I have to call them back when system is up again. This happens everyday and is very annoying.
I have a hard time saving the customers signature sometimes.
The developers are trying hard to improve it. Report function is useless.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features43
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chemical Usage Tracking
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Facility Management
  • Facility Scheduling
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • Freehand Sketch
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • In-Vehicle Navigation
  • Incident Response Checklists
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Pictometry Imagery
  • Project Management
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Reminders
  • Repair Estimates
  • Report Summary
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Training Management
  • User Management
  • Video Support
  • Work Order Management
  • Workflow Management
  • Total features133
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode / Ticket Scanning
  • Bid Management
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Chemical Usage Tracking
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Templates
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Estimating
  • Event Calendar
  • Event Scheduling
  • Facility Management
  • Facility Scheduling
  • File Storage
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Lawn Care
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • Freehand Sketch
  • GPS
  • Geographic Maps
  • Group Scheduling
  • Historical Reporting
  • Image Capture
  • In-Vehicle Navigation
  • Incident Response Checklists
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Pictometry Imagery
  • Project Management
  • Property Layouts
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Reminders
  • Repair Estimates
  • Report Summary
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Resource Scheduling
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Technician Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Training Management
  • User Management
  • Video Support
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations3
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • Total integrations6
  • Authorize.Net
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier