App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GorillaDesk Logo

GorillaDesk

4.8
(251)

Write a review

Service management for pest control & other field services

learn more

(7)

GorillaDesk Features

Features Summary

Functionality

4.6

/5

251

Total features

43

6 categories

GorillaDesk features

Accounting Integration
Barcode / Ticket Scanning
Billing & Invoicing
CRM
Calendar Management
Chemical Usage Tracking
Contract/License Management
Customer History

Common features of Field Service Management software

API
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Billing & Invoicing
CRM
Calendar Management

Price starts from

49

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

251

Price starts from

49

Per month

learn more

Total Features

43

Unique features

  • For Lawn Care

  • Route Optimization

  • Property Layouts

  • Pesticide Usage Tracking

Functionality

4.6

/5

176

Price starts from

40

/user

Per month

visit website

Total Features

136

Features in Common

33

Unique features

  • Add & Edit Photos

  • Mobile Signature Capture

  • Repair Estimates

  • Offline Access

Functionality

4.5

/5

180

Price starts from

0

Per month

learn more

Total Features

30

Features in Common

16

Unique features

  • Time Tracking

  • Alerts/Notifications

  • Customer Database

  • Equipment Management

Common GorillaDesk comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best software for Pest Control companies!

Reviewed 3 months ago

Love it!

Pros

I love all the back end process that happens without me having to do anything! I was able to replace an employee with this software!

Cons

I wish we could track commission PER INVOICE.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gorilla Desk is great!

Reviewed 3 years ago

Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features.

Pros

It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.

Cons

As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Meets all of the greatest software needs of our company and super easy to learn

Reviewed 5 years ago

Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us.

Pros

The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is...

Cons

The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best developed software currently available (2017) for businesses 1-10 employees.

Reviewed 5 years ago

Efficiency - time saving. Cut down paperwork and emailing tremendously Improvement of company's image Happier staff and management More quotes / business leads / recommendations

Pros

In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare. I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention. I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there:...

Cons

1) Text service (for appointment reminder to customers) is not available in Europe yet. 2) Generic template emails could offer more fields to choose from (e.g. site address, etc.) 3) Time-off blocks could be better (colours, editable etc.) 4) You cannot check Service History (past reports) from the mobile app But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have.

Vendor response

We appreciate your feedback Chris!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LOVE, LOVE, LOVE GorillaDesk

Reviewed 5 years ago
Pros

-Easy to use and teach to use -Customer Support is Awesome! Easy to message them through the system or email them. -Constant updating and adding many new functions and options at customers request -Mobil app is easy to use and lessons the chances of information getting lost between tech and office. -Mobile documents, less chances of missing paperwork from field -Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone -Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

Cons

-Would like an option to email directly from GD and have the email stored in the system notes -Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client. -Would like to lock appointment slots and have National Holidays show up on the Calendar -Able to make adjustments to Time Off vs. deleting and reentering it. -Client No Show Button (like the Reschedule) , we like to keep track of this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hands down the best program Ive used.

Reviewed 3 years ago

Quick Payments* Easy to us software* Great customer Service* Very personable and professional* Faster routing/ Job tracking* Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys.

Pros

Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of...

Cons

Im yet to find anything. Gorilla Desk Simply makes life easy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Life is easier with Gorilla Desk

Reviewed 3 years ago

My customers are extremely happy with the invoice, online pay capability and reporting, when they are happy, so are we

Pros

The simplicity of this software make it very user friendly, the GD team are always a phone call away if a problem occurs or you just simply have a question. GD seems to always be open to suggestion and welcome the users feed back. It is also highly customizable for each companies needs.

Cons

We have been a user for a few years now. When we first started, the training on how to use GD was limited, even though recently, that has greatly improved, there are still alot of features we don't know how to incorporate into our daily use, I feel at times we are underutilizing some features of GD simply because we don't know how, nor have we been properly educated on getting the full potential GD has to offer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best pest control services software

Reviewed 2 years ago

Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.

Pros

App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost

Cons

Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

best software I could find for wildlife control

Reviewed 5 years ago

Calendar, customer CRM and invoicing.

Pros

Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service.

Cons

Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use computer program

Reviewed 3 years ago

Keeping trackof all ongoing work is a breeze with this program. Keeps record of past years.

Pros

How easy it is to learn how to use. The billing will keep track of how many days a invoice has been billed I like the auto generated email for billing overdue invoices. Customer service is always willing and able to help.

Cons

the only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

I am a very demanding client. I have been paperless since 1998! Gorilla Desk is almost perfect!

Reviewed 5 years ago

Streamlined my scheduling, work order and invoicing all into one package. Saving hours per week in otherwise redundant actions. Much better communications with my clients. Giving me better retention as well as recovering more past clients.

Pros

What I like most is the over all flow of the user interface. Especially in the mobile app. It is easy to navigate the service information. Sync's well with Google . Is good in both Android and iOS. The desktop ie browser is more powerful. Most of it's user interface is easy to navigate.

Cons

Cons: Hmm, I really don't want this to come across as if I am not satisfied with GD over all. Because I am. The biggest issues are two. First, the mobile app cannot do as much as it should. It is adapting quickly. I am just impatient. The other is, no ability to fully work offline. There is some offline editing . Just some cannot be accessed without an internet connection. Being a mostly mobile product, means dead spots of coverage are common. Make the mobile app as powerful as the browser app? You will have a runaway hit. Give 100% offline access? Perfection. Even with these minor deficiencies? I cannot imagine life without Gorilla Desk. I highly recommend for the solo operator like myself to the regional multi branch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best Pest Control Software for a Solo Operator

Reviewed 3 years ago

GorillaDesk has been my one stop shop for my pest control business software. Scheduling, billing, email, and texting of my customers has been easy and cost effective.

Pros

Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version.

Cons

Still growing and developing. Not fully fleshed out like some of the other software options. I can't easily set a separate initial price with a regular price for my services. Training is ok, but not as robust as I would like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

After trying 4 other apps, this one was perfect for us without any changes!

Reviewed 4 years ago
Pros

I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant...

Cons

The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love my Gorilla!

Reviewed 4 years ago

We love Gorilla Desk! We also use the mobile option which reduces the need for paperwork at the end of the day. The mobile option is also great for looking up absolutely anything that we need to complete a job without having to call back to the office and ask a question like " Is there an outstanding balance?" or the chemicals that were used on a job previously.

Pros

Intuitive! It just makes sense. You could be up and going with this software without any support- although their support team is awesome! You can call any time during business hours and have your questions answered at no cost! Gorilla Desk support team really care about the success of your business!

Cons

There is no way to track when an invoice has been sent out. It would be so helpful to be able to see when I last sent our customer a bill. You can write the date in the notes but there is no way to pull it up in a report. I wish that it recorded the date as you print the invoice so you could easily look back and avoid sending out another invoice or statement too soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

HAVING GORILLADESK SERVICE HAS SAVED MY COMPANY.

Reviewed 5 years ago
Pros

My scheduling, renewals, and sales have a combined growth of 40% with the utilization of the Gorilladesk Software! My appointments are met on exact calender dates, which maximize my revenue. My people spend more time with boots on the ground, as compared to hours in the file cabinet looking for renewals, or contract updates. Any person with very basic knowledge, can operate this product efficiently and effectively!

Cons

The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly. Gorilladesk staff assisted us in getting out data for the daily routes produced, and the problem resolved itself within 1-2 hours. NO FAULT OF THE GORILLADESK PRODUCT....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very happy user!

Reviewed a year ago

The best short statement I can make to describe my impression with GorillaDesk at this point, would be to say that all of the other competing software packages I've used before seem to be designed around what works for the software company, whereas GorillaDesk is designed with what makes sense for the end user in mind, and what is convenient for them, whether technicians, managers, sales, or dispatch.

Pros

My favorite part of GorillaDesk is the ease with which I can complete my work orders. I also love the integrated invoicing and E-signatures. There are many features available that I haven't taken advantage of yet, so I'm sure I'll only get happier with this software as time goes on.

Cons

I can't really think of any off of the top of my head, I know I've had the thought at times that I wish this or that were a bit different, but the fact that I can't remember them now demonstrates how minor they are. Biggest thing I'd like to see is a more affordable card processor. I just remembered one other thing, if this feature exists, I haven't figured it out yet, but it would be nice to be able to type in a custom location code in the material usage section. Sometimes you run into a situation where what you used, or where you used it, or how you used it, aren't easily described by the choices available, although I am aware you can customize them from the desktop, but some of the more obscure ones you wont realize until they are encountered.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Amazing Service

Reviewed 4 years ago

Beginning with no more expense buying expensive NCR forms. It is all on my documents. It has saved me thousands in printing expenses alone. I am beyond estatic with this program and company. Outstanding leadership and support. This program also makes interacting with your customers just top notch. Almost 100% of my customers love the email and text notifications and being able to pay online right there in the email that is sent. It also helps with collections. Once again, what are you waiting for get started today.

Pros

This has got to be one of the most amazing programs that I have come along. I was using a computer based program that crashed on me when a friend led me to Gorilla Desk. The customer support is noting short of Outstanding. They are there by your side step by step as you begin your journey. It has made running my company so much better. I can now run it from the field instead of sitting behind a desk. You will never be disappointed with this program or company. I now have all my forms on this site and it makes interaction with my customers, especially new ones, so much better. I can not stop singing the praises of Tim and the rest of the crew. What are you waiting for get started.

Cons

When you put timeoff in the system, you can not edit that entry. You have delete it and start all over. That is a very small problem that I feel very strong will be fixed. They jump on it real quick to get it fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thank you Gorilla Desk

Reviewed a year ago

It's an excellent tool for staying organized and scheduling services. Very neat and clean, often these programs are busy and cluttered which makes them confusing and difficult to find what you're looking for but Gorilla Desk has kept it simple while still presenting you to your customer at a highly professional level

Pros

Very easy to implement. Excellent help, training and tips integrated into the software and someone has been available immediately when I've needed more specific help. Makes tracking material usage and reporting a breeze. Very professional, an outstanding CRM - highly recommended

Cons

There is a little room for improvement in regards to accessing a customers history within the app. As a service provider it's helpful to have that info just a click away while you're in the field. (Previous services performed and prices charged) It can be found through the desktop easily enough, but not in the app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easiest and most user friendly pest control software I have used.

Reviewed 5 years ago

It has made growth in the pest control easier. Day to day task are easier as well.

Pros

I like that GorrillaDesk is easy to use and easy to learn for new technicians. It seems that customer support is always fast to speak with you. I use the chat feature the most. They have a facebook forum to give feedback and to also learn from other users.

Cons

There are a few things in the features I would like to see. Like a time stamp of the last person that may have moved or altered a schedule. Or technicians being able to see some of the other technicians schedules but not all. (Currently it all or none). On the map the pings location it would be nice to be able to just select individual techs instead of have everyone listed all the time. Last would be under reports being able to drill down and search further on most of the reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent software for pest control business management - highly recommended!

Reviewed 3 years ago
Pros

Gorilla Desk has a clean, simple interface that makes it very easy to use, but it has all the features needed to run a pest control business effectively. I evaluated many software options and actually started with another company. After a month or so of complicated training and quirky processes for simple daily tasks in the other system, I decided to shift to Gorilla Desk. I am very glad I did! Here is what I like the most: -simple, clean interface.... so easy to use and train others to use in a matter of minutes -regular processes are quick and easy - adding customers, jobs, invoicing, ect -excellent mobile app makes service delivery fun for the technicians -software is continually being updated with great new features added -great support

Cons

-no negative to share. I am confident any small problems I have for my unique needs will be resolved in future updates

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Love this software!

Reviewed 3 years ago

Gorilla desk helps keep me organized and in compliance with state requirements for reporting chemical usage.

Pros

I like how easy it is to use and the price. There are other software options that are much more expensive and clunky!

Cons

I do not like that it doesn't feature integration with Sentricon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

using Gorilla desk has been very easy and customer service is top notch!

Reviewed 5 years ago

keeping customers information safe and secure and being able to send invoices through email.

Pros

I like that its easy to use. user friendly, I can easily see the schedule from wherever I am. I can schedule, invoice, and get paid faster. it is everything I need to manage our business. It is easy to learn, this software helps me manage my customers, and schedule my one-time or recurring job orders. I can create beautiful invoices/estimates for our customers.

Cons

I wish there was a better way to take or be reminded of the non recurring customers. they take a lot of scheduling space.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

10 out of 10 hands down

Reviewed 3 years ago

Again, this is just one of the easiest software's to adapt to and we love it. We are solving many issues we had with our previous crm, it was a nightmare

Pros

Ease of use, simplicity, yet full of data. It is one of the easiest things to learn to use, train others to use, and very client-friendly.

Cons

I would say I am looking for an advanced feature one day in the future that will allow clients to reschedule their own appts to a time block that is available - but based on location.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best software for Pest control

Reviewed 3 years ago
Pros

What I like most about this product is that it's very easy to use and is compatible with Apple and android. It also makes it easier to keep track of my clients and finances.

Cons

There's not very many badd things about the software other than every it requires internet or 4G in order to fill out the invoice. I also wish that they would add a feature to the invoice that would show how the customer how they paid for their service whether be cash, check or credit card other than just showing that it was paid with a 0 balance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gorilla Desk is by far the best CRM software that I have used

Reviewed 4 years ago

The other thing I love about Gorilla Desk is their customer service. They are easy to get on the phone or through the support chat on their website and have been extremely helpful and responsive to any questions I have. The last CRM I used I could never get anyone on the phone to help me if I had any questions. But Gorilla Desk always has someone available to help me and they go the extra mile for their customers. I can't recommend this software enough.

Pros

It is incredibly easy to use and intuitive. It has a TON of helpful features and best of all our customers really enjoy how easy it is to pay through Gorilla Desk as well as receive notifications about their scheduled service. Everything is well organized and make sense and the other amazing feature is the huge variety of various reports you can generate through it. This software is a must have for small business owners in any sort of service industry. It blows any other CRMs/scheduling software out of the water!

Cons

Honestly, I haven't found anything that I don't like yet. The only thing I can think of is to possibly have a way to distinguish between estimates and jobs on the technicians schedule, like maybe with a different colored border or something for an estimate, but that's really it.