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IDEXX Neo vs OD Link Comparison

Overview

IDEXX Neo is a modern, web-based veterinary practice management software intuitively developed by a veterinarian to include...

OD Link is a web-based electronic medical records and practice management software for optometry clinics and is compliant with HIPAA regulations

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$199.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$125.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(81)

5

4

3

2

1

40

28

5

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.7

(15)

5

4

3

2

1

10

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love that this software is accessible anywhere. I also really like the ease of use and the ability to be truly paper free.
Love the template and form options. Makes it so nice to have easily accessible printable forms at everyone's fingertips.
Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve.

Pros

The search function is amazing. I love being able to search through thousands of records instantly.
The ease of use and everything on one page. I love that its very easy to customize to work specifically with my offices and my needs.
Been very happy with the service and product. Would highly recommend to my peers.

Cons

Multiple windows to click through (lost time/efficiency). Weak customer service (always say they are considering updating "whatever issue you have.
Disappointed after having high expectations with this software. Simple movements and transitions are very time consuming.
I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's.

Cons

Unable to redo if information is deleted by accident.
Cant send Rx to pharmacy. Some of the drop downs are a little confusing.
I don't need to spend hours looking for missing paper charts or going through many pages of data from previous years for comparison purposes.
  • Vendor responds to reviews
  • Last review17 days ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features37
  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Campaign Management
  • Client Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Custom Fields
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop Interface
  • Email Distribution
  • Email Invitations & Reminders
  • Email Notifications
  • Event Scheduling
  • Financial Management
  • HIPAA Compliance
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Multi-Location
  • Newsletter Management
  • Purchase Order Management
  • Real Time Data
  • Receiving
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Social Network Marketing
  • Stock Management
  • Summary Reports
  • Task Scheduling
  • Template Management
  • Time Clock
  • Transaction Monitoring
  • Workflow Management
  • Total features21
  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Automated Scheduling
  • Automatic Backup
  • Billing & Invoicing
  • Calendar Management
  • Campaign Management
  • Client Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Custom Fields
  • Customer History
  • Customer Segmentation
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Document Storage
  • Drag & Drop Interface
  • Email Distribution
  • Email Invitations & Reminders
  • Email Notifications
  • Event Scheduling
  • Financial Management
  • HIPAA Compliance
  • History Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Multi-Location
  • Newsletter Management
  • Purchase Order Management
  • Real Time Data
  • Receiving
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Social Network Marketing
  • Stock Management
  • Summary Reports
  • Task Scheduling
  • Template Management
  • Time Clock
  • Transaction Monitoring
  • Workflow Management

Integrations

  • Total integrations2
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier
  • Total integrationsN/A
  • Authorize.net
  • Dropbox Business
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Stripe
  • Wordpress
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

IDEXX Neo vs. OD Link

See how IDEXX Neo and OD Link stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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