The Home Health Care company that I work for is unique. The insurance we work with is not mainstream, so when we started looking into switching to a database we had a lot of trouble finding one that could handle our insurance and reporting requirements.
We started off with a different company. While they were selling their program to us, they were very attentive and seemed willing to help us figure out how to tweak their software to fit our needs. However, that all changed once we signed our name on the dotted line. Their technical support either would not return my call or could not understand my situation, so I couldn't receive and help from them. When I attempted to contact the marketing agent for additional help, he would never return my call.
One of our sister companies found IGEA and asked that I attend a demo with the thought that we might switch companies. I have to say that, going into that demo, I was not hopeful that it would be any different. Needless to say, when Eileen called for our appointment, I had a bit of an attitude.
That changed almost immediately. The layout of IGEA was so smooth and easy to follow. Everything needed was right there. As she progressed with her demo, I was more and more impressed. Everything was easier than the other system, and when she showed me their scheduling, I was sold!
Since we have signed on the bottom line, my marketing agent has called and emailed several time to make sure everything is going well. She has returned all my calls, even while traveling. On several occasions, she has taken the time out of her busy schedule to walk me through any and all problems, and she doesn’t get off the line with me until I understand how to precede.
When I have contacted IGEA’s technical support department, I have gotten a response within a couple of hours. They are helpful and stay with me until either I understand or we work out my issue. It has been wonderful working with such attentive and helpful staff.
My company covers a four-state region, which led to some additional coordinating when it came to scheduling our training sessions. IGEA was helpful and accommodating. Because of that, the training was easy for everyone to attend. Our trainer is great! She has been very thorough and makes sure we all understand everything before she moves on to the next section.
I couldn’t have asked for better. Over all our experience with IGEA has been wonderful and I would be pleased to recommend them to anyone looking to move into the EMR world.
Ease of use