illico Pricing, Features, Reviews & Alternatives

illico

Document and mail management tool for local governments

5.0/5 (1 review)

illico overview

What is illico?

illico by NeoLedge is a multichannel document and process management software that provides local governments with tools to facilitate collaboration between residents and improve citizen relationships. Administrators can scan and sort incoming emails based on queries, assign them to specific employees or departments, create automated responses using customizable templates, and maintain a record of all interactions for future reference.

City managers can store the contact details of employees or citizens in a database and utilize the search functionality to retrieve specific documents from the repository. It provides a dashboard, which enables municipalities to configure workflows, automate recurring tasks, track the progress of assigned queries, and monitor key performance indicators (KPIs) via actionable analytics. Supervisors can also create dynamic links between documents, sort them into categories, and grant role-based access to employees.

illico facilitates integration with various third-party accounting and human resource information system (HRIS) applications. Citizens can also use the self-service portal to submit and share their requests across multiple social networking channels.
www.neoledge.com

Pricing

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illico Prélude | La solution qui vous change la ville

illico user reviews

Excellent
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Average
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Value for money
Features
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  5.0
Chuck R.

Illico Review

Used daily for 1-2 years
Reviewed 2020-10-08
Review Source: Capterra

Very good experience --lots of functions for the price.

Pros
The functions supported for all users including citizens and internal users is very cost effective and provides a rich set of functionality to use. The automation of forms, communications portals and reporting of the data is very user friendly.

Cons
The ability to redact files and to provide different viewers for different file types. Supports file types of adobe, office and others but not as extensive as other products.

Response from NeoLedge


Hello Chuck, thank you for your positive review! We love to see illico providing assistance to successful organizations like yours. We appreciate the feedback and are always here if you need any asssitance using the illico solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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illico pricing

Pricing options
Subscription
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Contact NeoLedge for pricing information

illico features

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Document Management
Inventory Management
Reporting/Analytics
Search/Filter
Third Party Integrations

API (249 other apps)
Activity Tracking (166 other apps)
Billing & Invoicing (261 other apps)
Customer Database (165 other apps)
Customizable Reports (187 other apps)
Data Import/Export (228 other apps)
Electronic Payments (160 other apps)
Invoice Management (178 other apps)
Mobile Access (170 other apps)
Quotes/Estimates (171 other apps)
Reporting & Statistics (316 other apps)
Scheduling (190 other apps)

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