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SyteLine Logo
SyteLine
3.9
(66)

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ERP solution for discrete & process manufacturers

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(2)

SyteLine Features

Features Summary

Functionality

3.9

/5

66

Total features

54

10 categories

SyteLine features

Accounting Integration
Activity Dashboard
Automated Scheduling
Bills of Material
CRM
Capacity Planning
Change Management
Collaboration Tools

Common features of Enterprise Resource Planning software

API
Accounting
Activity Dashboard
Billing & Invoicing
Bills of Material
CRM
Customer Database
Customizable Reports

Price starts from

150

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

66

Price starts from

150

Per month

visit website

Total Features

54

Unique features

  • What-if Analysis

  • Demand Forecasting

  • Gantt/Timeline View

  • Order Fulfillment

Functionality

4.6

/5

2.7K

Price starts from

235

Per month

learn more

Total Features

54

Features in Common

12

Unique features

  • Document Generation

  • Electrical

  • Rules-Based Workflow

  • Geographic Maps

Functionality

4.0

/5

863

Price starts from

ic-pricetag

No pricing info

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Total Features

132

Features in Common

36

Unique features

  • Reorder Management

  • Sales Orders

  • Stock Management

  • Production Management

Common SyteLine comparisons

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SyteLinevsNetSuite
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SyteLinevsInfor M3
SyteLine logo
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SyteLinevsDELMIAworks

Reviewers who mentioned features said:

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Steve M.

51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us.

Reviewed 5 years ago

A very stable business system with great support.

Pros

This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.

Cons

Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.

AR
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Verified reviewer

Plastics, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CloudSuite Industrial (SyteLine) Review

Reviewed 3 years ago

We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!

Pros

This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

Cons

The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

CM
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Charles M.

Telecommunications, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)

Reviewed 4 years ago

I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away. There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take...

Pros

The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Cons

Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run,...

TA
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Turan A.

Automotive, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Is it the solution? SyteLine !

Reviewed 4 months ago
Pros

Before meeting with İnfor ( SyteLine ), all processes were followed manually. Document management, stock operations, production management, inventory, production processes are independent and dispersed. He gathered all these processes in a single point in a short time and turned them into the basic building blocks of an up-to-date structure.* A more accurate stock management*Ease of document management...

Cons

The resource consumption is quite high and it should improve itself more on the accounting side.

AR
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Verified reviewer

Automotive, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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CSI Helps Us Achieve Our Goals

Reviewed 3 years ago

We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose.

Pros

I like the ease of personalization and the flexibility of the software out of the box.

Cons

Sometimes Infor releases software before it's really ready for production use.

EH
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ELIZABETH H.

Consumer Goods, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CloudSuite Industrial - helping us make better decisions every day

Reviewed 2 years ago
Pros

Easy navigation and access to data by Users so they can work independently without System Admin help. We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades.

Cons

Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful.

NT
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Nathan T.

Machinery, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unfinished software, similar to bolting lots of modules together that lack synergy

Reviewed 6 months ago

Bad, The given partner was not capable of taking the company to go live. Once the complaint was brought to Infor and we discovered the partner had failed many implementations. Infor stated not there problem they don't take responsibility for a partners ability to do their job.

Pros

You can export to excel, this will be required as most the reports or information is not there.

Cons

Limited features very limited. Cannot track efficiency, productivity, shipping. The canned reports are at best atrocious. What is standard on many features just do not exist on this platform. Something as simple as what's my daily shipping by customer is a special report waiting 1 year for it. Efficiency is not reportable. You will need to be good with Excel and learn how to export everything and make your own reports. On a plus they will make custom forms but it comes at great expense.

Vendor response

Nathan, We are very concerned with you experience with SyteLine and would be happy to help you resolve the issues you've described. We have many machine manufacturers using SyteLine successfully. Would you be willing to have a conversation to discuss your experience and possible resolutions? Best Regards, Mark Feldhamer, President LogicData

GW
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Greg W.

Machinery, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I am the on-site admin and have worked with Syteline/CSI for 20 years (version 4.0 through 9.02).

Reviewed 5 years ago

Customer satisfaction by delivery on time!

Pros

All aspects of the ERP environment have been considered. Perhaps the greatest asset of the tool is the APS functionality. Projecting accurate capable to ship dates to customers in a manufacturing environment is crucial. This tool exceeds all expectations! With accurate BOM, Routing and Inventory Control, the APS system precisely plans and executes for fast-paced environments to assure customer satisfaction. Developing and modifying existing reports is also a great asset to the software. Information that is needed is accessible and informative to make critical business decisions. Modifying the forms, reports and creating new objects is also straight forward.

Cons

The number of forms can become a bit overwhelming if simply fishing around. Having an on-site expert to help navigate and understand the tool is always best.

GA
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Gabe A.

Military, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Syteline is an effective software to manage inventory, production and demand

Reviewed 9 months ago

Working with other systems, I have taken for granted the ability to have a good inventory, purchasing and manufacturing system to track product through. Syteline is much better than home grown access databases and is on par with SAP

Pros

Syteline is an effective web based tool to manage inventory, drive demand and track material through production all they way to shipments.

Cons

Syteline does not have the ability to manage well the more nuanced parts of business such as nonconformance's (NCRs), engineering changes (ECNs), process reviews, deviations, supplier relations (PO or Quality issues)

AC
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Araminta C.

Building Materials, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CSI v10

Reviewed 2 years ago

Overall our users were all extremely positive about transitioning from SAP to CSI. CSI is extremely user friendly. We are delighted to be in the Cloud and are looking forward to leveraging more of the add-on modules that are now included with the core product including the Infor Document Management system and the bar coding functionality.

Pros

We have never regretted the decision we took in 2012 to opt for a cloud based service. Not having servers or other hardware on site removes complexity and reduces overall cost of ownership. Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel. Users needed very little training on this software.

Cons

Earlier versions of the software (pre 9.10) did not have an adequate reporting toolset to personalise Form reports such as invoices, supplier statements, Accounts Receivable reports etc. This has now largely been fixed with the introduction of Mongoose 10 although further development of this toolset is needed to improve the ease of personalising reports. Furthermore it would be good to have the option to export reports into Excel rather than just having them as a pdf.

MO
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Marc O.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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excellent experience with Infor & LogicData from selection thru installation.

Reviewed 5 years ago
Pros

Syteline was the best choice because of its excellent fit with low-volume / hi-mix manufacturing, adaptability to lean processes, ease of customizing forms & fields, hi performance material planning and support for a hierarchy of more than 1,000 product variations in 5 primary categories and more than 15 individual product codes (sub-categories). We assemble and test a wide variety of power conversion...

Cons

We initially installed the PaceJet shipping module. It was too complicated, hard to support, and not a good fit for us. We ultimately replaced it with another shipping software package. Would like to see a standard backflushing module that is compatible with average costing that accommodates serialized components.

Bd
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Bob d.

Machinery, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Really good software for Design to order / Manufacture to order equipment companies

Reviewed 4 years ago

Overall, this is really good software for a mid-size company. I have worked at 5 companies that have used this software, from a small consumer goods company to a large vehicle manufacturing company. The software does what it is supposed to do and generally works well. When running multi-sites, it is important that the databases are set up the same for all sites so that information can be transferred...

Pros

Lots of features, designed for the metal processing industry, able to handle lots of complexity, easy to create custom reports and to make customisations to suit the company requirements.

Cons

Not as flexible as it could be. We have had a number of issues where we have had to dramatically change our processes to suite SyteLine instead of being able to get SyteLine to handle our processes as they are without having to spend a lot of money on add-ons. Some processes require a lot of manual processes (ie accounts payable), especially when dealing with multiple currencies.

JC
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JUAN C.

Glass, Ceramics & Concrete, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Digital Transformation with Infor CloudSuite Industrial (Syteline) ERP

Reviewed 3 years ago

SyteLine allow us to provide an abundance of manufacturing efficiency enhancements. Excellent product!

Pros

Moldes Medellin Ltda, a division of Ross International, uses a parametric approach to standardize, digitalize and automatically centralize Product Design data from the CAD and Quality Control Records in the SyteLine SQL Database building a very powerful and very well structured database to later automate and simplify: Design Parameters Validation, Scheduling, BOM, Pricing, CNC and CMM Programming, pre-felling Shop Floor Forms, processing Quality Control Data and automatically produce and distribute (via email) SPC reports to customers. It is a digital transformation that brought unprecedented levels of efficiency, but also changed our mindset, fostered further automation and created a virtuous cycle of improvements, that now might bring new business opportunities and sources of revenue.

Cons

I can't really think of anything negative related to SyteLine.

RE
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Ralph E.

Mechanical or Industrial Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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In the middle of moving from Syteline6 to Syteline9...

Reviewed 4 years ago

We have used Syteline (and before that, Symix) for over 20 years. Going to Syteline 9 was a no-brainer since we were promised "zero data loss" migrating from SL6 to SL9, and that appears to be true, as far as is reasonable to expect.

Pros

I like the SQL Server database back-end, it's easy to work with. The "Filter In Place" search capability is super-powerful and can easily act as a basic ad-hoc reporting tool.

Cons

The Syteline9 Dataviews, while they are a neat idea, are not easy to create or modify -- the "IDO"s or Intelligent Data Objects (basically form-based interfaces to underlying tables and queries) are difficult to work with. Infor needs to create a true "drag-and-drop/click-and-drag to relate" interface. As it stands, it looks to be years before I become expert at creating or manipulating Dataviews in their current form. Honestly, it's easier to create an MS Access front-end that links directly to Syteline's back-end database tables, it's much easier to link tables and create custom queries.

MB
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Mike B.

Machinery, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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CSI V10

Reviewed 2 years ago

We have reduced inventory levels by implementing lean practices by using APS. Our on time performance to our customers is improving and our proactive service we can provide to customers is solid. The proactive services include: providing promises we can keep at the time of order, letting them know well in advance that we are going to be late before we are late, and working with customers to resolve long lead time purchase items.

Pros

It is a feature rich, data rich, transparent operating system. Our system is setup as a multi-site globally planned system. This allows sales to see from the top down through the entire supply chain.

Cons

For a company that has a system that relays heavily on customization's, it will be a hard transition to define new business processes to adapt to the CSI processes. CSI customization's are possible but not desired. With CSI in cloud, you may not get any customization's.

ML
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Mike L.

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Long time User

Reviewed 4 years ago
Pros

The extensibility provided by the Mongoose toolset allows us to add simple and even complex functionality with zero impact on patching and upgrading. The included functionality is broad, and fits our metal fabrication business very well. The ability to filter data on forms gives the users quick access to just the dataset they need, avoiding IT requests. We really like the Dataview tool for displaying and exporting data without going through the extra steps for running traditional reports. The APS planning engine is terrific.

Cons

We have an on premise installation, and performance at remote sites across the WAN is slower than the site closest to the data center. The built in Financial Reporting tool is very basic. A/P and A/R could use some additional functionality.

TS
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Tim S.

Logistics and Supply Chain, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A big commitment, but worth it

Reviewed 3 years ago

We ran the organization across several production plants and sales offices in three countries. I was concerned in the early days that Syteline was a mistake, but this turned around quickly as I learned the ropes and saw how powerful it was. The business was able to utilize resources in an unimagined way, and the analytics and reports helped identify new opportunities and issues that had not previously been considered.

Pros

The ability of this software to handle large organizational needs, integrate across departments, and produce quality reports is among the best I've seen. I had no crashes or glitches, and it ran fast and smooth in real time.

Cons

The learning curve is dramatic, and requires a lot of commitment from staff and management to get new employees up and running. Integration with other software, even basics like Excel, was questionable and difficult.

AR
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Verified reviewer

Furniture, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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High Potential but not user friendly

Reviewed 3 years ago

My experience has been neutral. I have learned a lot through INFOR Cloudsuite and it has been able to help me do my job successfully but I often find myself frustrated with how long it takes me to perform certain tasks which makes me less productive throughout the day. I also find myself having to export data into excel more often than not. I would prefer to be able to work inside the software more.

Pros

There are many different forms you can access on this software to help you accomplish what you need to get done related to inventory management. It is great that you can export data onto excel files to review your data. It is also great how you can setup multiple sites for each location of your business.

Cons

The amount of time if takes to review each forms ultimately makes it less productive and more difficult to get things done on time and correctly. I also don't like how long it takes for forms inside the software to download which also reduces productivity.

HK
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Heather K.

Consumer Goods, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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From QuickBooks to Syteline. How did we ever live without it?!

Reviewed 4 years ago

We have had a great experience overall. We went from QuickBooks to Syteline and the benefits are immeasurable. We gained a warehouse management system with Factory Track (owned by Infor and integrated with Syteline). We gained a true inventory and resource planning system. We gained a system where everyone is looking at the same information and communication has improved. We have been live on Syteline for close to 2 years and I'm not sure how we functioned without it.

Pros

There is a lot to love about this software. Data loading is very easy with the Excel import. You can also export to Excel to manipulate data. Dataviews and Workbench Suite is a nice tool. We also could tell that Infor listens to customer feedback and develops the software based on that feedback which is a huge plus.

Cons

It is a little clunky when navigating forms. For instance, you have Customers, Customer Orders, & Customer Order Lines and you might need to access all 3 for a customer interaction.

JF
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Jordan F.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Sold as Effective Software but Falls Short

Reviewed 5 years ago

I've implemented ERP systems in highly functioning environments and used other systems on a regular basis, so I consider myself competent in understanding what I would consider basic quality. This review in part originates from frustration that my company and I face but also in hopes that a reader out there can learn more of the struggles we encountered with this ERP system. I can't imagine a situation in which this software would provide an improvement for a business even remotely similar to ours. Often, people want to eliminate an old ERP system thinking that there's something better, but in my experience, newer doesn't often translate to better. The grass is always greener on the other side.

Pros

It's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software.

Cons

It's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are...

AR
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Verified reviewer

Machinery, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Working with SyteLine

Reviewed 4 years ago

Daily we realise that the system can do more for us. Allows us to peal back the layers so we can get rid of all different databases we have built up over many years.

Pros

The software is general logical, it fits together and does the job. Options, generally there is more than one way of doing thing. Lots of us make and buy large box's and sell small ones. the software lets you find a path to do this the way you want too.

Cons

It highlights the wholes in your data, generally most problems come down to problems with users and data. Patches and fix's, lots of small ones that and that need testing of lots of areas, would it work having a quarterly group update?

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Benjamin H.

Automotive, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customizable

Reviewed 4 years ago
Pros

The thing I like most about this software is that there is no black box. With enough digging, you can always figure out how things are working. This also means that you can modify almost anything in this software. It is also extremely powerful to create your own user "applications" within it. It is great to work with.

Cons

From a development standpoint, the learning curve is steep. Many things you have to figure out on your own so it definitely depends on trial and error. But the good thing about that is that once you have figured it out you won't forget it.

ME
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Mark E.

Aviation & Aerospace, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SyteLine is complete package from accounting to manufacturing helping us to be more efficient.

Reviewed 5 years ago

Efficiency, reports, automated processes, multisite. Easy to use and to go between. Easy learning curve.

Pros

We like the planning and scheduling functionality in SyteLine. We have hundreds of thousands of BOM's 5 or 6 levels deep and visibility on the lower levels was a problem before SyteLine. We like the automated reports function and the fact it's on SQL so we can integrate it with other programs.

Cons

Shipping and packing program leaves much to be desired. We also have to use 3rd party software for Shop Floor Operations and document control. BI is very weak and could have better functionality.

YR
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Yvonne R.

Human Resources, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ERP Syteline

Reviewed 4 years ago

We used it company wide for purchasing, production, sales and HR & payroll. We also had to run it with ADP for the payroll function which was a little disappointing but in every other area it was sufficient for all of our needs.

Pros

Once the data is entered company-wide it is super easy to manipulate and run reports. The line by line views disappointing it easy to see multiple entries at the same time.

Cons

Entering the data in the first place can be a little cumbersome as the information doesn't populate to multiple points (Don't know if its possible to program it?).

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Dennis C.

Automotive, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Syteline has given us more data and reporting capability than ever. That's a great thing!

Reviewed 5 years ago

Data, Reporting, Shipping accuracy, easier month-ends, better disaster recovery, real time inventory and sales data

Pros

The ease of use and personalization is my favorite thing about the software. Syteline/CSI is easy to learn and easy to tweak to fit your business needs.

Cons

There are areas of the system that are not designed for companies with high volume, low cost products. Many areas are designed for companies that have 5-10 line items on an order rather than an average of 50, with spikes of more than 300. This can lead to speed issues.