SyteLine Pricing Plan & Cost Guide

SyteLine

ERP solution for discrete & process manufacturers

3.89/5 (63 reviews)

SyteLine Pricing

Starting from: $150.00/month

Pricing model: Subscription

Free Trial: Available

Contact Infor for pricing information.

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SyteLine Pricing Reviews

Pros

  • The ability of this software to handle large organizational needs, integrate across departments, and produce quality reports is among the best I've seen.Tim S.Read the full review
  • Increased inventory accuracy, better planning and scheduling, increased on-time delivery, improved customer service.Robert B.Read the full review
  • Very Customizable to meet our needs and GREAT Customer Support. Ease of use in transitioning from old software.Jeff E.Read the full review

Cons

  • This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.Jordan F.Read the full review
  • Software has not running in live situation almost 1-2 years training, adjustment, problem solving, and etc. With this software price, its been the worst investment that our company made.Reyner F.Read the full review
  • If you modify the linked form or it's corresponding grid, it will mess up the form completely.Charles M.Read the full review
93%
recommended this to a friend or a colleague

9 reviewers had the following to say about SyteLine's pricing:

Reyner F.

Such a bad investment for our SME company

Used daily for 1-2 years
Reviewed 2018-01-03
Review Source: Capterra

Only a normal benefit you get from buying a cheap software such as accounting, purchasing, and sales administration. While the point we invest in this kind of product are for productivity and efficiency.

Pros
Marketing is good, maybe it might be good for mass production company, but for job order based company, the function, flexibility and etc it doesn't work

Cons
Software has not running in live situation almost 1-2 years training, adjustment, problem solving, and etc. With this software price, its been the worst investment that our company made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Scott E.

Infor CloudSuite Industrial

Used daily for 1-2 years
Reviewed 2019-06-21
Review Source: Capterra

CSI has allowed us to consolidate business processes throughout our entire organization.

Pros
The Configure Price Quote tools are excellent! They provide all the functionality required for our customers to configure specific, unique products to their specifications.

Cons
The development environment has taken some time to become familiar with. It is different from the legacy systems previously used. Once understood, it has become more a powerful tool for us.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Dennis C.

Syteline has given us more data and reporting capability than ever. That's a great thing!

Used daily for 2+ years
Reviewed 2018-06-29
Review Source: Capterra

Data, Reporting, Shipping accuracy, easier month-ends, better disaster recovery, real time inventory and sales data

Pros
The ease of use and personalization is my favorite thing about the software. Syteline/CSI is easy to learn and easy to tweak to fit your business needs.

Cons
There are areas of the system that are not designed for companies with high volume, low cost products. Many areas are designed for companies that have 5-10 line items on an order rather than an average of 50, with spikes of more than 300. This can lead to speed issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeremy M.

Time to Upgrade

Used daily for 2+ years
Reviewed 2017-04-03
Review Source: Capterra

Currently using version 9, interested to see what we can do to upgrade. Current functionality is limited to our finished goods, need to integrate with ingredients, WIP, and packaging.

Pros
Cloud based

Cons
Expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Shane T.

User interface is not intuitive and quirky. The software is very slow to save or search anything.

Used daily for less than 6 months
Reviewed 2017-08-03
Review Source: Capterra

Pros
It accomplishes the task of centralizing time and material cost for a project.

Cons
Terrible user interface and quirky behavior. It is also very slow. It has added significant time to accomplish the simple task of generating a PO

Rating breakdown

Ease of use
Features

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JUAN C.

Digital Transformation with Infor CloudSuite Industrial (Syteline) ERP

Used daily for 2+ years
Reviewed 2019-09-24
Review Source: Software Advice

SyteLine allow us to provide an abundance of manufacturing efficiency enhancements. Excellent product!

Pros
Moldes Medellin Ltda, a division of Ross International, uses a parametric approach to standardize, digitalize and automatically centralize Product Design data from the CAD and Quality Control Records in the SyteLine SQL Database building a very powerful and very well structured database to later automate and simplify: Design Parameters Validation, Scheduling, BOM, Pricing, CNC and CMM Programming, pre-felling Shop Floor Forms, processing Quality Control Data and automatically produce and distribute (via email) SPC reports to customers. It is a digital transformation that brought unprecedented levels of efficiency, but also changed our mindset, fostered further automation and created a virtuous cycle of improvements, that now might bring new business opportunities and sources of revenue.

Cons
I can't really think of anything negative related to SyteLine.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Marc O.

excellent experience with Infor & LogicData from selection thru installation.

Used daily for 2+ years
Reviewed 2018-07-18
Review Source: Capterra

Pros
Syteline was the best choice because of its excellent fit with low-volume / hi-mix manufacturing, adaptability to lean processes, ease of customizing forms & fields, hi performance material planning and support for a hierarchy of more than 1,000 product variations in 5 primary categories and more than 15 individual product codes (sub-categories). We assemble and test a wide variety of power conversion products (AC to DC is typical) ranging in size from a shoebox to a refrigerator. Production lines average as few as 1 unit a week, to as many as 300 units per week. We build to order, with no finished goods for sale. We can build and ship smaller products as fast as the same day, and larger products in 2-3 business days. Work in process moves so quickly that it doesn't make sense to track it. We backflush the parts when product assembly and test is complete. Our inventory turns range from 6-10 turns per year on lower volume products and 20-25 turns for the highest volume products. Our primary suppliers receive a weekly forecast (custom report derived from material planning data) for the parts they produce. 90% of our material dollars are managed by email based kanbans with 3-5 business day re-supply lead times being typical. This package should be a top candidate for any low-volume / hi-mix, or complex product manufacturing operation.

Cons
We initially installed the PaceJet shipping module. It was too complicated, hard to support, and not a good fit for us. We ultimately replaced it with another shipping software package. Would like to see a standard backflushing module that is compatible with average costing that accommodates serialized components.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Araminta C.

CSI v10

Used daily for 2+ years
Reviewed 2020-08-13
Review Source: Capterra

Overall our users were all extremely positive about transitioning from SAP to CSI. CSI is extremely user friendly. We are delighted to be in the Cloud and are looking forward to leveraging more of the add-on modules that are now included with the core product including the Infor Document Management system and the bar coding functionality.

Pros
We have never regretted the decision we took in 2012 to opt for a cloud based service. Not having servers or other hardware on site removes complexity and reduces overall cost of ownership. Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel. Users needed very little training on this software.

Cons
Earlier versions of the software (pre 9.10) did not have an adequate reporting toolset to personalise Form reports such as invoices, supplier statements, Accounts Receivable reports etc. This has now largely been fixed with the introduction of Mongoose 10 although further development of this toolset is needed to improve the ease of personalising reports. Furthermore it would be good to have the option to export reports into Excel rather than just having them as a pdf.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Jordan F.

Sold as Effective Software but Falls Short

Used daily for 1-2 years
Reviewed 2018-07-30
Review Source: Software Advice

I've implemented ERP systems in highly functioning environments and used other systems on a regular basis, so I consider myself competent in understanding what I would consider basic quality. This review in part originates from frustration that my company and I face but also in hopes that a reader out there can learn more of the struggles we encountered with this ERP system. I can't imagine a situation in which this software would provide an improvement for a business even remotely similar to ours. Often, people want to eliminate an old ERP system thinking that there's something better, but in my experience, newer doesn't often translate to better. The grass is always greener on the other side.

Pros
It's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software.

Cons
It's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are slow and cumbersome to navigate between (just clicking on a different module results in a delay). Their provided warehouse management system is an abomination that is so cumbersome and non-intuitive that we've gone back to doing everything by paper (not Syteline generated paper of course - any update would cost thousands and be null when they roll out the next update). Infor Syteline was not designed to cooperate with a configurator, but they sold it to us linked to one anyway. As a result, many of the modules we paid for are useless or counterproductive. The amount of transactions we are now required to do is a logarithmic increase from what it was with our previous system - to the point that we've added headcount to merely satisfy the system without doing anything real time to reap the benefit. They sold us an error detection feature - but this feature identifies an error and places a small popup on a screen (which our operators will not often notice because they scan so often) but allow the user to continue anyway. In general, there are no other features that I'm aware of that perform error detection in manufacturing like a normal, acceptable ERP system should. There are situations where Infor will automatically generate an incorrect lot - causing variances, thus requiring us to be extra diligent with every transaction. They sold that we would be easily able to retrieve drawings, but later found that there were substantial IT hurdles to jump over to make it available, and when it was, it required so many clicks that none of our operators would voluntarily review the drawings. There are 3 places to store documents, all of which are slow, and it's difficult to drive consistency because each has a necessary place in certain modules. There is a very steep learning curve because many of the modules are not arranged in an intuitive way and often have names that are not helpful to the general workforce that uses it (eg "Unposted Job Transactions"). In some cases, it will allow you to start making updates to something, and when you try to save it, tell you that you can't save it because the record is deadlocked or something. Then, when you try to delete your work or undo what you did to start over, it won't allow you to do that either, requiring you to force close the system. Most forms have a form view on the right and a data view of all of the records on the left - the data view side tends to hide the most valuable information far to the right, which requires sometimes minutes of scrolling. You can reset your column locations to make these more accessible, but it's periodically reset. To add a cherry on top, every week or so, one of my modules will garble and make a majority of the data hidden and the buttons inaccessible. This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.

Rating breakdown

Ease of use
Features

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