SyteLine Reviews

This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.

Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.

This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

You can export to excel, this will be required as most the reports or information is not there.

Limited features very limited. Cannot track efficiency, productivity, shipping. The canned reports are at best atrocious. What is standard on many features just do not exist on this platform. Something as simple as what's my daily shipping by customer is a special report waiting 1 year for it. Efficiency is not reportable. You will need to be good with Excel and learn how to export everything and make your own reports. On a plus they will make custom forms but it comes at great expense.

Nathan, We are very concerned with you experience with SyteLine and would be happy to help you resolve the issues you've described. We have many machine manufacturers using SyteLine successfully. Would you be willing to have a conversation to discuss your experience and possible resolutions? Best Regards, Mark Feldhamer, President LogicData

Easy navigation and access to data by Users so they can work independently without System Admin help. We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades.

Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful.

I like the ease of personalization and the flexibility of the software out of the box.

Sometimes Infor releases software before it's really ready for production use.

We have never regretted the decision we took in 2012 to opt for a cloud based service. Not having servers or other hardware on site removes complexity and reduces overall cost of ownership. Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel. Users needed very little training on this software.

Earlier versions of the software (pre 9.10) did not have an adequate reporting toolset to personalise Form reports such as invoices, supplier statements, Accounts Receivable reports etc. This has now largely been fixed with the introduction of Mongoose 10 although further development of this toolset is needed to improve the ease of personalising reports. Furthermore it would be good to have the option to export reports into Excel rather than just having them as a pdf.

Lots of features, designed for the metal processing industry, able to handle lots of complexity, easy to create custom reports and to make customisations to suit the company requirements.

Not as flexible as it could be. We have had a number of issues where we have had to dramatically change our processes to suite SyteLine instead of being able to get SyteLine to handle our processes as they are without having to spend a lot of money on add-ons. Some processes require a lot of manual processes (ie accounts payable), especially when dealing with multiple currencies.

All aspects of the ERP environment have been considered. Perhaps the greatest asset of the tool is the APS functionality. Projecting accurate capable to ship dates to customers in a manufacturing environment is crucial. This tool exceeds all expectations! With accurate BOM, Routing and Inventory Control, the APS system precisely plans and executes for fast-paced environments to assure customer satisfaction. Developing and modifying existing reports is also a great asset to the software. Information that is needed is accessible and informative to make critical business decisions. Modifying the forms, reports and creating new objects is also straight forward.

The number of forms can become a bit overwhelming if simply fishing around. Having an on-site expert to help navigate and understand the tool is always best.

The software is general logical, it fits together and does the job. Options, generally there is more than one way of doing thing. Lots of us make and buy large box's and sell small ones. the software lets you find a path to do this the way you want too.

It highlights the wholes in your data, generally most problems come down to problems with users and data. Patches and fix's, lots of small ones that and that need testing of lots of areas, would it work having a quarterly group update?

The ease of use and personalization is my favorite thing about the software. Syteline/CSI is easy to learn and easy to tweak to fit your business needs.

There are areas of the system that are not designed for companies with high volume, low cost products. Many areas are designed for companies that have 5-10 line items on an order rather than an average of 50, with spikes of more than 300. This can lead to speed issues.

The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.

Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run,...

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It's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software.

It's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are...

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Syteline was the best choice because of its excellent fit with low-volume / hi-mix manufacturing, adaptability to lean processes, ease of customizing forms & fields, hi performance material planning and support for a hierarchy of more than 1,000 product variations in 5 primary categories and more than 15 individual product codes (sub-categories). We assemble and test a wide variety of power conversion...

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We initially installed the PaceJet shipping module. It was too complicated, hard to support, and not a good fit for us. We ultimately replaced it with another shipping software package. Would like to see a standard backflushing module that is compatible with average costing that accommodates serialized components.

Before meeting with İnfor ( SyteLine ), all processes were followed manually. Document management, stock operations, production management, inventory, production processes are independent and dispersed. He gathered all these processes in a single point in a short time and turned them into the basic building blocks of an up-to-date structure.* A more accurate stock management*Ease of document management...

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The resource consumption is quite high and it should improve itself more on the accounting side.

Moldes Medellin Ltda, a division of Ross International, uses a parametric approach to standardize, digitalize and automatically centralize Product Design data from the CAD and Quality Control Records in the SyteLine SQL Database building a very powerful and very well structured database to later automate and simplify: Design Parameters Validation, Scheduling, BOM, Pricing, CNC and CMM Programming, pre-felling Shop Floor Forms, processing Quality Control Data and automatically produce and distribute (via email) SPC reports to customers. It is a digital transformation that brought unprecedented levels of efficiency, but also changed our mindset, fostered further automation and created a virtuous cycle of improvements, that now might bring new business opportunities and sources of revenue.

I can't really think of anything negative related to SyteLine.

I like the SQL Server database back-end, it's easy to work with. The "Filter In Place" search capability is super-powerful and can easily act as a basic ad-hoc reporting tool.

The Syteline9 Dataviews, while they are a neat idea, are not easy to create or modify -- the "IDO"s or Intelligent Data Objects (basically form-based interfaces to underlying tables and queries) are difficult to work with. Infor needs to create a true "drag-and-drop/click-and-drag to relate" interface. As it stands, it looks to be years before I become expert at creating or manipulating Dataviews in their current form. Honestly, it's easier to create an MS Access front-end that links directly to Syteline's back-end database tables, it's much easier to link tables and create custom queries.

Modern clean interface and was presented to us that it could resolve all of our issues that our current ERP had. (No one told us that a series of costly enhancements were required)

The amount of enhancements required to make the software work. The enhancements all add up and furthermore good luck when it comes time to upgrade. The support that you get from Infor directly is pathetic. Example: A fix was implemented in our system to address a major lag issue however the fix broke the paychecks printing module which lead to 3 plus weeks of Info technicians diagnosing the issue without ever fixing it.

It is a feature rich, data rich, transparent operating system. Our system is setup as a multi-site globally planned system. This allows sales to see from the top down through the entire supply chain.

For a company that has a system that relays heavily on customization's, it will be a hard transition to define new business processes to adapt to the CSI processes. CSI customization's are possible but not desired. With CSI in cloud, you may not get any customization's.

The extensibility provided by the Mongoose toolset allows us to add simple and even complex functionality with zero impact on patching and upgrading. The included functionality is broad, and fits our metal fabrication business very well. The ability to filter data on forms gives the users quick access to just the dataset they need, avoiding IT requests. We really like the Dataview tool for displaying and exporting data without going through the extra steps for running traditional reports. The APS planning engine is terrific.

We have an on premise installation, and performance at remote sites across the WAN is slower than the site closest to the data center. The built in Financial Reporting tool is very basic. A/P and A/R could use some additional functionality.

The ability of this software to handle large organizational needs, integrate across departments, and produce quality reports is among the best I've seen. I had no crashes or glitches, and it ran fast and smooth in real time.

The learning curve is dramatic, and requires a lot of commitment from staff and management to get new employees up and running. Integration with other software, even basics like Excel, was questionable and difficult.

There are many different forms you can access on this software to help you accomplish what you need to get done related to inventory management. It is great that you can export data onto excel files to review your data. It is also great how you can setup multiple sites for each location of your business.

The amount of time if takes to review each forms ultimately makes it less productive and more difficult to get things done on time and correctly. I also don't like how long it takes for forms inside the software to download which also reduces productivity.

There is a lot to love about this software. Data loading is very easy with the Excel import. You can also export to Excel to manipulate data. Dataviews and Workbench Suite is a nice tool. We also could tell that Infor listens to customer feedback and develops the software based on that feedback which is a huge plus.

It is a little clunky when navigating forms. For instance, you have Customers, Customer Orders, & Customer Order Lines and you might need to access all 3 for a customer interaction.

We like the planning and scheduling functionality in SyteLine. We have hundreds of thousands of BOM's 5 or 6 levels deep and visibility on the lower levels was a problem before SyteLine. We like the automated reports function and the fact it's on SQL so we can integrate it with other programs.

Shipping and packing program leaves much to be desired. We also have to use 3rd party software for Shop Floor Operations and document control. BI is very weak and could have better functionality.

The thing I like most about this software is that there is no black box. With enough digging, you can always figure out how things are working. This also means that you can modify almost anything in this software. It is also extremely powerful to create your own user "applications" within it. It is great to work with.

From a development standpoint, the learning curve is steep. Many things you have to figure out on your own so it definitely depends on trial and error. But the good thing about that is that once you have figured it out you won't forget it.

Once the data is entered company-wide it is super easy to manipulate and run reports. The line by line views disappointing it easy to see multiple entries at the same time.

Entering the data in the first place can be a little cumbersome as the information doesn't populate to multiple points (Don't know if its possible to program it?).