isoTracker QMS software Features

isoTracker QMS software

Cloud-based and affordable Quality Management software

4.5/5 (12 reviews)

isoTracker QMS software Feature Summary

  • Document Control
  • Complaints Management
  • Audit Management
  • Competency Testing
  • CAPA - Corrective Action Preventive Action
  • Non-Conformance management
  • Restrictive access
  • Workflow
  • Change Control
  • Full Audit trail
  • Cloud-based

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API
Action Management
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isoTracker QMS software Feature Reviews

10 reviewers had the following to say about isoTracker QMS software's features:

Dennis Richardson

Review

2019-09-17

ISO Tracker has helped us with our CAPA maintenance issues.

Pros

its easy to use, inputting data and the sort feature is nice

Cons

Also, when assigning a task, the reminder emails come 5 days in a row, it would be nice if you could pick an alternative like sending a reminder email every 3 day or every Monday...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from isoTracker Solutions


Hi Dennis,

Thank you for that. We have started on the next version of the complaints module and will put the reminder changes in. I will call you about the sorting matter as that is an easy thing to fix. We now can attach a 5-Why sheet so I get the one that you use and add it to your account.

Kind regards

Christopher

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Chris Brock

Using Isotracker Document control in the NHS

2009-08-11

I would highly recommend this product as an excellent tool in quality management. The product owner / developer is very keen to listen to users opinions and thoughts which makes for a very good relationship with product development potential

Pros

User friendly interface with excellent support from the company.

Cons

It may not have all the bells and whistles of QPulse, but it certainly can assist quality managers with their document control

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michal Helbin

Document Module

2019-09-23

All good here and the best is the customer service experience.

Pros

Robust control over user privileges to write/read.

Cons

Link to those cheat sheets could be added as a promo to Help section of all modules so users can get familiar with other isoTracked modules and functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from isoTracker Solutions


Hi Michal,

Thank you for your comments. I will call you off line to explain how you can have a contributor user level. I agree with your comment about "cheat sheets" and we are working on producing short videos that describe some of the functionalities.

Kind regards

Christopher

Read more
Paul Taylor

A very stable and intuatative package

2009-08-10

Very good. A very worthy package for any company wishing to implement an ISO system at any level.

Pros

Easy to use Customer support is always on hand Secure document system that is very easy to comprehend.

Cons

Only small items such as layout and menu buttons but I know these issues are being addressed all the time.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Watson

Simplify Your Quality Management System

2012-09-07

If you’re an administrator in charge of document control or are responsible for managing your company’s Quality, Environmental or Health & Safety systems, then you can benefit from ISO Tracker.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
sinan doluca

MoSys feedback

2019-09-30

Isotracker has been very effective in ISO9001 compliance for the past 6 years

Pros

Low cost solution Very good personable support Features are present for bare bones usage effectively

Cons

Some of the classification directives could be improved (not easy to use without asking details from Lenox Hill Support In tool help documentation could be improved/expanded It could help if there was a easy to manage, built in "corrective action" database

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily Barbin

Great features at a wonderful value.

2019-09-17

Overall, the system is easy to use, easy to maintain and effective.

Pros

The support while implementing the software was one thing I like most. The team with isoTracker was available to help with any and all questions I had.

Cons

For example, I had originally set up folders inside other folders, we decided we didn't like that so we had to move the documents one by one, which was incredibly time-consuming and laborious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from isoTracker Solutions


Dear Emily,

Thank you for your feedback. Just want you to know that we will be introducing batch processing at the next upgrade of the document control module. As we start to cater to larger customers with lots of documents it has become a common request.

Kind regards

Christopher

Read more
Isoke DeLeon-Sawyer

Great for a Small Biotech

2019-09-25

Pros

We use this system for our QC/QA documents as well as out trial master files.

Cons

There is no capability to copy folders or folder structure.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Christopher

isoTracker

2019-10-01

Not really solving any issues currently. The person that recommended the software was maybe familiar with it from past experience but never set it up here and is no longer employed here.

Pros

No real feature is significantly above average.

Cons

Quite intensive setting it up, and confusing because they try to bundle items in categories that i don't believe should. e.g. Internal issues are CAPAs and may need root cause investigations, but they are not internal "complaints" hence trying to group all "complaints in one module.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from isoTracker Solutions


Hi Kevin,

The bundling of all issues into the complaints module had the objective of trying to keep the cost down of the product to our customers. Our target market are small to medium sized businesses that require a compliant and affordable quality management system. We also try to be as easy to use as possible and for that reason we provide free training. We now have a non-conformance module as well as a complaints module so presenting the ability of separating internal from external issues. Regarding set-up of the system as you know we are always there to help you through the process and since it is clear that you are having some issues we will follow up to see if you are interested in additional training.

Kind regards,

Christopher

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Raymond Wilson

How does isoTracker Quality Management help your business.

2019-09-26

A common business problem that many companies like ours require is a common documentation control system that allows users from different regions to gain and share documentation.

Pros

If your business needs include control documentation, and what you are looking for is a scalable solution you will find that in the isoTracker system. The system provides international levels of features that are secure and user friendly.

Cons

The isoTracker system is out of the box ready and may be customized for your needs with great customer service at a cost that is variable for your use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more