Kitomba Features

Kitomba

Salon and Spa Software. Making you more successful.

4.54/5 (26 reviews)

Kitomba Feature Summary

  • Booth rental
  • Loyalty program
  • Payroll & commissions
  • Point of sale (POS)
  • Gift card management
  • Appointment reminders
  • Online booking
  • Referral program
  • Room / equipment management
  • Branded website
  • Marketing and automated client messaging
  • Staff management
  • Wages management
  • More than 65 reports
  • Access control & security
  • Data backups
  • Staff performance reports
  • Client records
  • Task management
  • Vouchers and rewards
  • Retail products
  • Scanning
  • Sales and transaction tracking
  • SMS and email loyalty rewards
  • Two-way rebooking reminders
  • Referral thank-yous and personal birthday greetings
  • Email templates
  • Email analytics
  • Stock management
  • Services menu customization
  • Business reports
  • Website integration
  • Facebook appointment booking
  • Benchmarking
  • Visual reports
  • Credit card processing

Other Industries Feature Comparison

Most popular features of all Other Industries apps

API (105 other apps)
Accounting Integration (55 other apps)
Activity Dashboard (85 other apps)
Activity Tracking (52 other apps)
Automatic Notifications (73 other apps)
Automatic Reminders (68 other apps)
Billing & Invoicing (64 other apps)
Calendar Management (72 other apps)
Client Portal (52 other apps)
Customizable Reporting (63 other apps)
Data Import/Export (52 other apps)
Document Storage (52 other apps)
Electronic Payments (57 other apps)
Inventory Management (65 other apps)
Inventory Tracking (56 other apps)
Invoice Management (87 other apps)
Quote Management (54 other apps)
Reporting & Statistics (95 other apps)
Search Functionality (60 other apps)
Third Party Integration (70 other apps)

Competitor Feature Comparison

Kitomba Feature Reviews

25 reviewers had the following to say about Kitomba's features:

Junia Kerr

We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous

2018-04-24

auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.

Pros

It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!

Cons

The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Kitomba


Hi Junia,
Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you.
Kind regards,
Anna

Read more
Carolyn Strongman

We have had excellent service from all of your staff.

2018-05-02

Good reporting and stock control.

Pros

It is user friendly and has been designed well in my opinion.

Cons

Not necessarily Kitomba's fault but the L'Oreal Matrix sector of our inventory which is also the largest, has a number of anomalies whereby product is duplicated under slightly different names and sectors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Isabell Pearaon

Best salon softwear I’ve used

2018-08-27

Love the weekly business summaries has everything I need to see at a glance wot each girl is achieving

Pros

The integration of appointments, reports , use of kitomba 1 on mobile SMS ability

Cons

The cost per month is quite expensive but it never fails to deliver

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
evin austin

The customer service has always been fantastic, always happy to guide me through any issues

2018-05-01

Pros

I like the benchmark settings, the reports and the accessibility on my phone to change or update appointments

Cons

I have had a few difficulties with the phone application, like wanting to book an appointment but not send a text confirmation which it automatically will, and sometimes moving appointments or changing their time does not always function smoothly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Georgina Webster

Easy to use

2018-04-27

record keeping & reports make it easy to see what is happening on a daily basis.

Pros

It is easy to use & all staff members can use it easily.

Cons

The overall cost of the text messages makes it a costly experience if you want to message lots of clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle Walbank

Getting Better Every Time

2018-05-24

No need to chase people regarding there appointment and client history.

Pros

I like that it can be set up to automatically do the work for you, when you know how to set this up.

Cons

I don't like the online booking payment, that its done through PayPal. i feel having to transfer from PayPal to my account is just more work for me. so i have chosen not to have this option.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jasmine Douglas

We have had kitomba for 5 years. It is easy to use, has all the reports you need and great support.

2018-05-24

Pros

Its very easy for everyone to use and creates useful reporting. The appointment confirmation is very helpful.

Cons

I would like to send a text message confirmation that let's the client know that they are seeing both stylist and colourist

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Annie Gall

We love Kitomba and all the Customer Service support has been amazing!

2018-05-08

From a manual (book and pen) system too Kitomba it has increased our service time, as kitomba you can automate text msgs, reminders, cautions and pos.

Pros

Easier to navigate and teach The text msg service Campaign marketing messages Clear fonts, tabs and headings Cloud based storage and security

Cons

For a small business its very hard to justify spending (my approx. bill) on a booking system when there are so many other cheap options on the market that provide similar services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Alanna Reinert

Loyal Customer 5+ years

2018-11-25

For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved.

Pros

I like how easy and user friendly it was for staff and clients booking online and the reports.

Cons

For the past 7+ weeks so many clients have had issues and not been able to make there appointments and Kitomba recognised there was an issue said it was fixed but it’s definitely not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Anagnostopoulos

This is the only software that I have used so I cannot compare it to others.

2018-04-27

Pros

Easy to make appointments, get daily reports and get information on sales for each stylist and keep records for stock

Cons

That it turns off every Sunday and we do not open on Mondays so I have to come to the salon to turn it back on so we can see that clients have confirmed their appointments or cancelled them for 9am start on Tuesdays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Kitomba


Hi Linda
Thanks for your review. It¿s great that you find Kitomba easy to use! We can help you to set up your Kitomba to automatically restart so you can easily see your client appointments on a Monday. One of our team will be in touch to help you with this.
Kind regards,
Anna

Read more
Sharon Trendle

Overall very good.

2018-05-01

Pros

Good for staff to be able to check in. Love clients being able to confirm appointments.

Cons

Wish k1 had more options, I'd like to be able to access more reports from home.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sarah Ritchie

I have found kiyomva super easy for myself and even my team love it.

2018-05-24

It was easy to use.

Pros

It's easy and the help desk is great.

Cons

I can't change rosters on K1 and I can't always find the reports I like the best easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue Brown

considering the time difference Kitomba support is good

2018-04-24

smooth running of salon

Pros

Easy to use for all staff members , reports cover most information required.

Cons

Company based overseas and sometimes need help during uk day time . most cases can wait for help but sometimes help is needed immediately

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
maria zintschenko

Kitomba

2018-08-27

Does not allow you to delete names etc when you have gone wrong.

Pros

data set up easy to see, date and calendar well set out

Cons

having to change each individual line instead of doing it in bulk

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Mell

Easy to learn and pick up....

2018-05-01

Easy to use, can view when not at work, easy to work out features with create online support and just a phone call.

Pros

The online booking feature is a favourite with our clients and is easy use for them.

Cons

We book clients ahead and rescheduling appointments can be a little long winded to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Diana Wright

I loved using Kitomba. Sorry to see it go at this stage.

2018-04-25

Pros

I like how easy it was to use and easy to add and delete clients and products.

Cons

But I had to cancel our account and I am just starting up and finance is very very tight at the moment saying that once we are going well I will contact Kitomba again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Kirsten Fulcher

Absolutely love how easy kitomba is to use. And the staff are always helpful.

2018-05-24

Pros

Love the text messaging reminders, love the support, love how easy it is to use.

Cons

Sometimes the price of the monthly fees can be a bit much, but other then that I can't complain about kitomba!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jenny Cousins

Have been with Kitomba for many years, good to know it just keeps ticking along..

2018-05-01

Lower DNA rate than many

Pros

Local assistance if required. Ease of use, ability to set up in multiple locations. Not sure what else I'm supposed to say I've been using it for 10+ years!

Cons

Cost of text reminders is too high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
poppy liu

overall is ok, easy to use

2018-04-24

Pros

Easy to put colour notes in, and easy to book in appointments and rebooking of clients.

Cons

sometime client didn't get confirmation message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Heather Daly

what a difference a year makes.....

2015-01-07

We also use the reporting system on K1 i.e. benchmarking to show each team member how they are going.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Lewis

Some of the reports are a little confusing and sometimes lack specific targeting.

2018-05-01

Pros

Easy, comprehensive, great support.

Cons

I would like to be able to also print out the clients treatment note history.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashleigh Cole

Kitomba review

2016-11-08

Kitomba is a great system to use with great functions and easy to get the hang of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Treena Albert

Expensive but lots of functions

2018-05-01

Pros

Easy to use and has a lot of functions.

Cons

The cost compared to other providers. Three year contracts to get better deals cost of text messages and email should be almost free

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
rocco congiu

It easy to use just getting expensive!

2018-04-24

Pros

I like the service when ever I call up they can fix my problem with ease and the colour histories. are easy to read!

Cons

I don't like the costs involved i have been a long time userwhereas other competitors are cheaper and are paid off after a while!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sara Collins

I have been using Kitomba for over 6 years in our business and absolutely love it

2018-04-27

Pros

The software is very easy to use and if anything does go wrong the customer support is amazing and they will get you sorted very quickly

Cons

If I had to say one con it would be not being able to use concession cards with an exception once they expire.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more