Kitomba Features

Kitomba

Salon and Spa Software. Making you more successful.

4.45/5 (64 reviews)

Kitomba Feature Summary

  • Booth rental
  • Loyalty program
  • Payroll & commissions
  • Point of sale (POS)
  • Gift card management
  • Appointment reminders
  • Online booking
  • Referral program
  • Room / equipment management
  • Branded website
  • Marketing and automated client messaging
  • Staff management
  • Wages management
  • More than 65 reports
  • Access control & security
  • Data backups
  • Staff performance reports
  • Client records
  • Task management
  • Vouchers and rewards
  • Retail products
  • Scanning
  • Sales and transaction tracking
  • SMS and email loyalty rewards
  • Two-way rebooking reminders
  • Referral thank-yous and personal birthday greetings
  • Email templates
  • Email analytics
  • Stock management
  • Services menu customization
  • Business reports
  • Website integration
  • Facebook appointment booking
  • Benchmarking
  • Visual reports
  • Credit card processing

Competitor Feature Comparison

API
Appointment Management
Automated Scheduling
Automatic Backup
Availability Management
Barcode Scanning
Benchmarking
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Click Tracking
Client Management
Client Portal
Commission Calculations
Commission Management
Credit Card Processing
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Visualization
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Templates
Email Tracking
Engagement Analytics
Event Calendar
Event Scheduling
Follow-up Scheduling
Gift Card System
HIPAA Compliance
Loyalty Program
Mobile Alerts
POS
Payroll Management
Performance Reports
Referral Tracking
Reminders
Reporting & Statistics
Rewards Management
Room Booking
SMS Integration
SMS Marketing Managment
Stock Management
Task Management
Team Calendars
Visual Analytics
Website Integration
Widgets
Learn moreCompare App
API
Appointment Management
Automated Scheduling
Automatic Backup
Availability Management
Barcode Scanning
Benchmarking
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Click Tracking
Client Management
Client Portal
Commission Calculations
Commission Management
Credit Card Processing
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Visualization
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Templates
Email Tracking
Engagement Analytics
Event Calendar
Event Scheduling
Follow-up Scheduling
Gift Card System
HIPAA Compliance
Loyalty Program
Mobile Alerts
POS
Payroll Management
Performance Reports
Referral Tracking
Reminders
Reporting & Statistics
Rewards Management
Room Booking
SMS Integration
SMS Marketing Managment
Stock Management
Task Management
Team Calendars
Visual Analytics
Website Integration
Widgets
Visit WebsiteCompare App
API
Appointment Management
Automated Scheduling
Automatic Backup
Availability Management
Barcode Scanning
Benchmarking
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync with Google
Class Scheduling
Click Tracking
Client Management
Client Portal
Commission Calculations
Commission Management
Credit Card Processing
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Visualization
Electronic Payments
Email Invitations & Reminders
Email Marketing Management
Email Templates
Email Tracking
Engagement Analytics
Event Calendar
Event Scheduling
Follow-up Scheduling
Gift Card System
HIPAA Compliance
Loyalty Program
Mobile Alerts
POS
Payroll Management
Performance Reports
Referral Tracking
Reminders
Reporting & Statistics
Rewards Management
Room Booking
SMS Integration
SMS Marketing Managment
Stock Management
Task Management
Team Calendars
Visual Analytics
Website Integration
Widgets
Visit WebsiteCompare App

Kitomba Feature Reviews

25 reviewers had the following to say about Kitomba's features:

Isabell Pearaon

Best salon softwear I’ve used

2018-08-27

Love the weekly business summaries has everything I need to see at a glance wot each girl is achieving

Pros

The integration of appointments, reports , use of kitomba 1 on mobile SMS ability

Cons

The cost per month is quite expensive but it never fails to deliver

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carolyn Strongman

We have had excellent service from all of your staff.

2018-05-02

Good reporting and stock control.

Pros

It is user friendly and has been designed well in my opinion.

Cons

Not necessarily Kitomba's fault but the L'Oreal Matrix sector of our inventory which is also the largest, has a number of anomalies whereby product is duplicated under slightly different names and sectors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Junia Kerr

We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous

2018-04-24

auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.

Pros

It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!

Cons

The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Kitomba


Hi Junia,
Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you.
Kind regards,
Anna

Read more
Danielle Crow

Good for small business, but far too basic for big business.

2019-08-04

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Pros

I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Cons

The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Clare Whitworth

love it

2019-07-31

easy

Pros

ease of use, remote access, fast start up, instant backup, good support

Cons

reports on retail only sales not just in salon retail ( customer information )

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Ritchie

I have found kiyomva super easy for myself and even my team love it.

2018-05-24

It was easy to use.

Pros

It's easy and the help desk is great. The customer rep is fantastic.

Cons

I can't change rosters on K1 and I can't always find the reports I like the best easily.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Diana Beaufort

Kitomba review

2019-08-08

The reporting is excellent and easy to use.

Pros

I love the reporting. The magic marketing is excellent and the customer service awesome.

Cons

It would be great if not was cloud based or just worked a bit better on the appointment interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anita Archard

Keeps the salon on track.

2019-08-09

Pros

The new time sheet feature has been amazing it keeps my staff honest and saves a lot of time chasing them up to put in their hours.

Cons

It does not integrate the hours from to.e sheet to zero.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
evin austin

The customer service has always been fantastic, always happy to guide me through any issues

2018-05-01

Pros

I like the benchmark settings, the reports and the accessibility on my phone to change or update appointments

Cons

I have had a few difficulties with the phone application, like wanting to book an appointment but not send a text confirmation which it automatically will, and sometimes moving appointments or changing their time does not always function smoothly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joseph Marz

Kitomba_ Review

2019-11-07

Staff utilization, client retention and rebooking are certainly some of the key metrics for us.

Pros

The ability to have both the local PC and online access as a shared database.

Cons

generating some client reports on their history can be difficult at times. the pricing for SMS is daylight robbery considering that wholesale cost for sms is around 2.5c.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Tina Fuller

Review for Kitomba

2019-05-28

Great

Pros

It is easy to use and I like the help line you can ring during the day

Cons

That not all reports ar available yet in Kitomba one

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Georgina Webster

Easy to use

2018-04-27

record keeping & reports make it easy to see what is happening on a daily basis.

Pros

It is easy to use & all staff members can use it easily.

Cons

The overall cost of the text messages makes it a costly experience if you want to message lots of clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Louise Aitchison

Changed our business for the best

2019-07-31

The targets are a great incentive for our staff to focus on and have definitely influenced sales.

Pros

The online booking, now I don't spend hours making appointments. The automatic texting to confirm the next days appointments.

Cons

Can not think of anything that i did not like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamsen Ahipene-Donaldson

Amazing Software

2019-07-31

Being able to get targets for stylist. Tracking product coming in and going out.

Pros

Its so easy to follow and find things and it's so customizable.

Cons

Not being able to see who was in your column when clients are moved to another day rather than cancelling which you can see.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aisling Kane

Aesthetic Industry

2019-08-04

Pros

Online bookings Reporting Automation of marketing

Cons

Clients unable to leave a review Cost of text messages is too high

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Sue Brown

considering the time difference Kitomba support is good

2018-04-24

smooth running of salon

Pros

Easy to use for all staff members , reports cover most information required.

Cons

Company based overseas and sometimes need help during uk day time . most cases can wait for help but sometimes help is needed immediately

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharon Greene

Love kitomba

2019-07-31

I love the online booking, the easy rebooking system. Accounting of the totals for individual staff and number of clients, it makes tracking everything we do easy.

Pros

Very easy to use and my staff all love and find it very easy to use would not use anything else.

Cons

Nothing I can’t fault it, I love how easy it is and always help just a phone call away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda Anagnostopoulos

This is the only software that I have used so I cannot compare it to others.

2018-04-27

Pros

Easy to make appointments, get daily reports and get information on sales for each stylist and keep records for stock

Cons

That it turns off every Sunday and we do not open on Mondays so I have to come to the salon to turn it back on so we can see that clients have confirmed their appointments or cancelled them for 9am start on Tuesdays.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Kitomba


Hi Linda
Thanks for your review. It¿s great that you find Kitomba easy to use! We can help you to set up your Kitomba to automatically restart so you can easily see your client appointments on a Monday. One of our team will be in touch to help you with this.
Kind regards,
Anna

Read more
Carla Thompson

Great All-round Salon/Spa Software

2019-07-31

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pros

We love how extensive the system is- we can run reports on every thing we need, plus more!

Cons

The cost, however, we are totally happy paying the cost as we receive so many benefits.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marjorie Smith

Kitomba review

2019-05-27

Great reports which can be easily adapted to personal salon needs.

Pros

Its easy accessibility in being able to check when appointments are made when not in the office.

Cons

The cost comparison with other systems is a bit higher.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alanna Reinert

Loyal Customer 5+ years

2018-11-25

For years I was so happy, however I am at the stage of looking else where if this online booking system error doesn’t get resolved.

Pros

I like how easy and user friendly it was for staff and clients booking online and the reports. Also love K1.

Cons

Online booking is fabulous when it’s working. For the past 7+ weeks so many clients have had issues and not been able to make there appointments and Kitomba recognised there was an issue said it was fixed but it’s definitely not. Still getting clients complaining it’s not working. Very disappointed 4 weeks till Christmas and this is happening for the price you pay.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Jasmine Douglas

We have had kitomba for 5 years. It is easy to use, has all the reports you need and great support.

2018-05-24

Pros

Its very easy for everyone to use and creates useful reporting. The appointment confirmation is very helpful.

Cons

I would like to send a text message confirmation that let's the client know that they are seeing both stylist and colourist

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Sharon Trendle

Overall very good.

2018-05-01

Pros

Easy to use. I like being able to sign into k1 from home.

Cons

Wish k1 had more options, I'd like to be able to access more reports from home.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Annie Gall

We love Kitomba and all the Customer Service support has been amazing!

2018-05-08

From a manual (book and pen) system too Kitomba it has increased our service time, as kitomba you can automate text msgs, reminders, cautions and pos.

Pros

Easier to navigate and teach The text msg service Campaign marketing messages Clear fonts, tabs and headings Cloud based storage and security

Cons

For a small business its very hard to justify spending (my approx. bill) on a booking system when there are so many other cheap options on the market that provide similar services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
maria zintschenko

Kitomba

2018-08-27

Does not allow you to delete names etc when you have gone wrong.

Pros

data set up easy to see, date and calendar well set out

Cons

having to change each individual line instead of doing it in bulk

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more