Kukui Features

Kukui

All-in-one platform for auto repair shops

4.75/5 (73 reviews)

Competitor Feature Comparison

API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Analytics
Class Scheduling
Client Database
Client Portal
Client Profiles
Confirmation/Reminders
Contact Database
Contact Management
Conversion Rate Optimization
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Management
Email Marketing
Event Management
For Salons and Spas
Forms Management
Gift Card Management
Group Scheduling
HIPAA Compliant
Inventory Management
Lead Generation
Lead Management
Lead Nurturing
Maintenance Scheduling
Membership Management
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Patient Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Practice Management
Quotes/Estimates
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Room Booking
SMS Messaging
SMS Reminders
Scheduling
Service History
Social Media Integration
Template Management
Third Party Integrations
VIN Decoder
VIN Lookup
Vehicle Tracking
Web Forms
Website Integration
Website Management
Work Order Management
Visit WebsiteCompare App
API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Analytics
Class Scheduling
Client Database
Client Portal
Client Profiles
Confirmation/Reminders
Contact Database
Contact Management
Conversion Rate Optimization
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Management
Email Marketing
Event Management
For Salons and Spas
Forms Management
Gift Card Management
Group Scheduling
HIPAA Compliant
Inventory Management
Lead Generation
Lead Management
Lead Nurturing
Maintenance Scheduling
Membership Management
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Patient Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Practice Management
Quotes/Estimates
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Room Booking
SMS Messaging
SMS Reminders
Scheduling
Service History
Social Media Integration
Template Management
Third Party Integrations
VIN Decoder
VIN Lookup
Vehicle Tracking
Web Forms
Website Integration
Website Management
Work Order Management
Visit WebsiteCompare App
API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Analytics
Class Scheduling
Client Database
Client Portal
Client Profiles
Confirmation/Reminders
Contact Database
Contact Management
Conversion Rate Optimization
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Management
Email Marketing
Event Management
For Salons and Spas
Forms Management
Gift Card Management
Group Scheduling
HIPAA Compliant
Inventory Management
Lead Generation
Lead Management
Lead Nurturing
Maintenance Scheduling
Membership Management
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Payments
Patient Management
Payment Processing
Performance Metrics
Point of Sale (POS)
Practice Management
Quotes/Estimates
Recurring Appointments
Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Room Booking
SMS Messaging
SMS Reminders
Scheduling
Service History
Social Media Integration
Template Management
Third Party Integrations
VIN Decoder
VIN Lookup
Vehicle Tracking
Web Forms
Website Integration
Website Management
Work Order Management
Visit WebsiteCompare App

Kukui Feature Reviews

25 reviewers had the following to say about Kukui's features:

Taylor P.

There are a lot of things done very well and a lot of areas that could be drastically improved upon.

2017-09-01

Tracking, data analytics, reporting, call auditing, email, website & special control.

Pros

I like knowing where my customers are coming from, how much they're spending with us, the real time database integration accuracy & ability for me to easily calculate our ROI.

Cons

There's a lot of really good information and access to particular attributes, but there are a decent amount of features that would be beneficial to have that they don't include.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul H.

Pleased.

2017-09-01

Customers!

Pros

I also like the adaptive/responsive html that lets mobile and desktop users have a great web experience.

Cons

I would like better integration with Protractor shop management software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dion M.

We use it for so many different things, and it helps with customer management so much.

2017-08-31

Pros

I like the scheduling functions and the ability to listen to recordings.

Cons

The dashboard is a little difficult to navigate, but operable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Kenny F.

It is great for follow up and facilitating appointments for the customer, but integration is limited

2017-09-01

Customer retention and perceived ease of use by new customers, so it probably helps with acquisition.

Pros

Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service.

Cons

Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer L.

Kukui has been a wonderful tool to help manage and get the most out of our business.

2017-08-31

Easy to access and understand data, clean design, helpful and friendly staff.

Pros

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

Cons

I wish they could integrate more of my shop's operating system, however each month they add more features and integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris F.

Responsive team

2017-09-07

In depth marketing reports and the data. The ability to tweak offers and update simply.

Pros

Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc. Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc.

Cons

Have discovered some mapping inconsistencies that should not have happened for the length of time until my discovery.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Yeisy V.

Overall good quality

2017-09-06

Pros

Customer database is easy to understand, maintenance scheduling and vehicle tracking are a great to use.

Cons

It would be helpful to see a much more interaction with Google, yelp and other review based sites. The reviews i receive from the website are great but they not influence new clients like Google or yelp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Carla S.

Kukui has given us a professional platform for our website, making appointments, followup and more.

2017-08-31

I get a solid consistent, reliable and professional platform to communicate with my customers. I have had others companies approach me to get our business and I decline as your team really seems to care for their clients and works hard to stay up on new things.

Pros

I like export part of my database to send out mail pieces.

Cons

I wish the monthly cost was a little less, especially if you have more than one location. I would like for you to be able to handle a little more custom request I have for our website. There has been a couple request that you could not do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin D.

My shops were early adopters to the Kukui platform. I can imagine life without Kukui!

2017-08-31

Pros

The information on the dashboard allows my management team to make clear, accurate decisions on how we spend our marketing dollars.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ken F.

We have been with Kukui for several years now and they just keep getting better!

2017-09-09

Our page has moved closer to the top of the searches in our area.

Pros

Very easy to understand dashboard. Great customer support.

Cons

It would be nice to have an additional field in the appointment response section for on line requests that would allow us to respond with "other" for options besides confirm, or reschedule. For example, we might need to respond to inform that it is not something we do, or it would be better if they did not plan to wait with the repair.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
james w.

Still hoping I made the right choice.

2017-09-05

Phone call monitoring, dashboard and coupon changing. postcard campaigns are nice.

Pros

Quick access to changing things like coupons on my website. The dashboard can be helpful to check thing like car count and average ticket.

Cons

The only phone calls that get recorded are their tracking numbers calls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
tim S.

Kathy with Kukui has been phenomenal. They can customize anything and never say no

2017-09-06

better web presence than I've ever had before

Pros

The reports seem unbiased like others I have worked with in the past.

Cons

Difficult to tell if new customers are from web or from my postcards that I send out

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Derek Y.

Kukui helps get business in the door, and continues to monitor sales as business grows.

2017-08-31

Increased sales and customer car count.

Pros

Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

Cons

The software takes a while to update the numbers on sales and other statistics. Some of the features are kind of glitch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sebastian G.

Lindsey is very responsive and they have created a terrific customized CRM platform for me.

2017-08-31

Pros

I can regularly reach all 4000 people in my customer database without lifting a finger and if I need any customization they can program it for me within a day or two.

Cons

About the only thing I could say is that it took a few weeks longer to set up then we anticipated, but it was mostly because of the shop management software I was using and not Kukui.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nate B.

Overall the experience has been great. Our website looks great and the managing tools are awesome

2017-09-01

Website design is incredible.

Pros

Control Panel is very user friendly.

Cons

There are a lot of options for integration, which is good, but kind of cumbersome to navigate at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamara W.

I really enjoy having everything at my fingertips.

2017-08-31

Ease and use access, easily listen to leads.

Pros

That everything is right there. It is easy to add things to the website.

Cons

It would be amazing if there was a way to integrate with Google Calendar & also a check in system or software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Linda W.

Love it . Easy to navigate.

2017-09-01

It makes it easy to do our job if we aren't worrying about the web site .

Pros

We are able to pull all Sorts of reports for making our necessary follow calls .

Cons

Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon L.

Kukui's platform is a great way to monitor your business

2017-09-07

We have benefited from lead tracking and matching to allow us to see which advertising dollars are working for our business.

Pros

I also like how the control panel allows easy access to important business metrics in an easy to understand fashion.

Cons

I would like to see more work put into reviews. Reviews captured on the website are OK, but not near as beneficial as reviews captured on sites like Yelp and Google. This may be something that needs work on our end and we will be working on this in the near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cherie S.

Very clean design

2017-08-31

Website looks good

Pros

Looks good on mobile phones, easy to use when on the run.

Cons

Email Communications- Sometimes when wanting to change something or make a change it google adword there is not alway great commuication.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alice C.

Communication has been great

2017-08-31

Pros

Like the look & feel, ease of use for my customers, has been easy to get updates and new pictures changed and/or added

Cons

Do not like the tire interface as much, would like to be able to just submit a request for a tire quote if they wanted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick B.

Kukui has been a great platform for us.

2017-08-31

All in one platform instead of having three differnet providers.

Pros

Ease of Use, dashboard openness of different graphs and features to track information at a glance, love the check in calls once a month from our rep.

Cons

Not a whole lot of issues with the control panel.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill A.

Best in class for helping independent auto repair shops manage their KPI's and online presence.

2017-09-05

new and better clients

Pros

This helps maximize our Service Adviser time and keeps an electronic paper trail.

Cons

I would like to see a greater interaction with Google, Yelp and other review based sites. The reviews we receive from the website are great, but they do not influence new clients like Google or Yelp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christa B.

Excellent customer service all around!

2017-09-06

Being able to track our business all around

Pros

The analytics are amazing, this feature truly helps guide us with decisions we make with regards to advertising and tracking who we do spend our advertising dollars with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa G.

My representative is very attentive and is always available.

2017-09-06

Pros

Dashboard is easy to navigate.

Cons

I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Daniel A.

Everything has been awesome with Kukui

2017-08-31

Pros

Dashboard is great you hit a lot of the KPI's .

Cons

I'm sure over little time be easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more