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With Macaw AMS, you may not need a physical office any more.

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Macaw Features

Features Summary

Functionality

3.0

/5

20

Total features

66

5 categories

Macaw features

Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Trail
Billing & Invoicing

Common features of Insurance Policy software

Billing & Invoicing
Cancellation Tracking
Claims Tracking
Client Portal
Commission Management
Contact Management
Customer Accounts
Customizable Templates

Price starts from

500

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.0

/5

20

Price starts from

500

/user

Per month

Total Features

66

Unique features

  • Lifecycle Management

Functionality

4.6

/5

271

Price starts from

ic-pricetag

No pricing info

Total Features

72

Features in Common

63

Unique features

  • Real-Time Reporting

  • Claims Management

  • Calendar Management

  • Sales Reports

Functionality

4.7

/5

149

Price starts from

99

Per month

Total Features

85

Features in Common

65

Unique features

  • Reinsurance Administration

  • Reinstatement Tracking

  • Real-Time Analytics

  • Reporting/Analytics

Common Macaw comparisons

Reviewers who mentioned features said:

SJ
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Samantha J.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Feedback

Reviewed 5 years ago

Overall experience is our company launched this system 2 years ago, and there has been a lot of progress. But it seems like a never ending road and we employees have to wait months for certain changes to take place. I don't know if that is program costs, meaning too expensive for our company? Above my pay grade. But the system is also up and down. The speed is not always there, and I have high speed internet with full access. I will say, it has gotten better as a user. But our clients still struggle with using it.

Pros

I do like that we can customize the features we want that cater to our business, since it's so niche. It has come a long way since we first started using the system. Our users seem to be getting used to and able to navigate easier.

Cons

Not sure if this is an internal problem, but it takes forever for system changes to be made when we have requests. There are still too many clicks/steps to accomplish certain simple tasks. Random issues seem to occur all of the time - payment info disappears, PT ledgers don't work, etc. When one issue is being resolved and fixed, another one occurs it seems. I don't like that I can't work in the early hours of the morning. The system is very slow and doesn't work efficiently until after 7AM. I work as early as 4AM some mornings and need it to be running smoothly.

HH
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Harrison H.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Macaw Review

Reviewed 2 years ago

Overall Macaw is great for being a single application where multiple lines and variations can be completed. The NEST team is always responsive to needs and changes required. Macaw has allowed our company greater flexibility and productivity moving the tools needed into the cloud.

Pros

The whole policy process can be completed in one place. From contact/customer management to rating and policy issuance everything can be done in one application

Cons

Customers can sometimes get stuck or have a bad experience due to mismatch is browser library or data loading issue. While understandable from a programming perspective with updates ect from a customer service perspective it is a hassle to get users to clear their cache.

SJ
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Samantha J.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Improvement

Reviewed 2 years ago

It's been a LONG process trying to get Macaw where it needs to be. I've been with the company for 10 years almost and Macaw does offer enhanced features in some regards because it can be customized to our program, but that also has created many delays and some lost features compared to our previous AMS.

Pros

It can be customized to our program.....

Cons

When one thing requested to be fixed is addressed, another thing or function stops working. It takes weeks if not months to make changes. Our management tells us changes are very costly so they have to prioritize. Certain functions I've been requesting as an Account Executive for years gets the back seat because we need other changes first for other departments. We've been using Macaw since 2017 and it's still not fully functional for my daily use in my opinion. Why is it so expensive to make program changes?

MA
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Mary A.

Insurance, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Processing Insurance renewals with Macaw

Reviewed 5 years ago

I am attempting to reconcile policy history with our carriers. It does not interface with carrier websites like most of the new solfware so everything is manually added. In addition, handling requires multiple touches and it's slow. It is suppose to allow our customer the ability to self service their accounts but only those with extensive computer background can manuever through it. Most of the client interface is so complicated that it always ends in a phone call.

Pros

I retains a lot of policy information involving claims and inquiries

Cons

The reports are useless and much of it never updates.

CC
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Catherine C.

Insurance, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Macaw

Reviewed 5 years ago

I feel like for the average person it is a little complicated trying to get a quote or renew their policy

Pros

Be able to add multiple documents at the same time The coverage, activity & endorsement have a description

Cons

The insure services dates are not matching with their retro dates. The client inputs the HW and TC percentage in the app & the box in the credit does not get check which causes the credit not be applied. The mandatory states renewal should be simpler

AV
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Ashley V.

Insurance, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Macaw Review

Reviewed 5 years ago
Pros

I like that you can pull reports for renewals, you can link your phone system to it for ease of calls

Cons

Many customers says it's not user friendly. The action buttons can be more clear so we get less calls from customers asking what to do next

AW
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Amora W.

Insurance, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Macaw Review

Reviewed 5 years ago

Still learning the software as I'm a new hire.

Pros

Seems to fit well for what an MGA might look for in a software program.

Cons

This isn't set up well to function on the broker market. Wish we could pull certain reports rather than having to filter all the information via excel.

JS
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Janet S.

Insurance, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Functional tool for complicated tasks

Reviewed 5 years ago

I use Macaw to generate monthly and weekly sales and commissions reports. The reports are easy to run and analyze.

Pros

Macaw makes it possible to run several reports covering complicated information.

Cons

It is a long process to make changes and updates.