The "guest reservation area", where your guests can update their arrival time and set their bed preference, is a great feature. However, customer support is so slow, that even after 6 months of setting up the channel manager and building the website, we never even got to use this feature, as it had not been setup correctly by the Magarental team.
Federico was a pleasure to deal with. I felt he genuinely had a desire to help when I had a problem.
The system and its interface is old and archaic. In the day and age of iphones and android phones, using Magarental is like living the the dark ages. A PMS should be be intuitive and user friendly - Magarental is extremely flawed in this, costing your more time, rather than saving you time.
The customer support and service is terrible. Communication between their team is non-existent. When I had a problem I found myself having to constantly chase the development team with emails and skype messages, only to find I had to keep re-explaining the same issues to different team members.
After being constantly frustrated due to never receiving the customer service I expected, I finally decided to leave Magarental, and requested to cut the subscription a few months early. At not one point were they apologetic, in fact, their attitude was blasé and unconcerned. There was no curiosity as to why I had decided to leave whatsoever. Instead, they insisted that I still needed to continue to pay the contract fees. A few weeks later someone from administration threatened to cut our service, which they did promptly. Strange that when they are after their money, you can get an instant response, yet when you need customer service and support, no one from Magarental is able to respond quickly. If only their service team was efficient as their admin team!
Response from MagaRental
I'm very surprised by reading this review from a person who has always been late paying the flat rate. He only paid the flat after many reminder emails of admin, he's not a professional P.M.Furthermore he signed for a basic agree which means a template without any modifications but it worked out completely different. We did many modifications upon his request and he was satisfied fro this.He did not pay anything more for that, never.Reading that there is a lack of customer service is very surprising. When we working on the modifications was ok for him and we¿re always online for any help or customer service but when a customer doesn't pay why does he expect all this customer service!? Also to help him out we decided to let him pay the website (www.oasisapartments.eu) not immediately but every month partly on top of the flats and we must receive 4 yet.He wrote us the stop the payments but continue use MR without pay and we have simply blocked the account and he wrote the review. A.R