MagHub Features

Great platform covers contacts, proposals, sales and production for our magazine and online digital products. MagHub is constantly improving their product and each release brings something that enhances our use of the software.

Creating custom "on the fly" reporting for detailed sales analysis was effortless in salesforce. In MagHub, it requires an additional fee for access to the data warehouse as well as a basic technical understanding of SQL in order to configure the data.

Thank you for your review of MagHub, we would recommend that you learn about our Metabase integration as it's free for any publisher who has a DataWarehouse, and it allows you to create custom reporting, without SQL knowledge/experience!

The system does integrate numerous departments

There are numerous reports but they are not set up to provide key information easily. There are many unneeded steps in setting up orders and information is often not captured properly on communication with accounts.

MagHub takes the randomness out of the sales process. By following the call lists, no prospect falls between the cracks and no client gets left behind. The product is easy to use and is intuitive for what a publisher needs. We have been able to customize it to our specific needs. The learning curve is relatively easy compared to other software products we've looked at.

The only thing on my wish list is that MagHub would integrate with Quick Books desktop version. Currently MagHub integrates with Quick Books Online. We use the desktop version of Quick Books, and my bookkeeper will not change.

Thank you for your review of MagHub! We appreciate the thoroughness, and are glad you found the system easy to utilize with your business.

Ease of use and having everything in one database is wonderful; the fact that we have combined what we previously had with Pre1 and QuickFill has streamlined the process and made it extremely efficient. Above all, being able to access circulation and advertising info in one place is key for me as a publisher. And I can count on the info being right with MagHub. On the circulation side of the business,...

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There have been very few negative issues with making the move to MagHub. Our biggest challenge was that we sell many books, articles, and other specialty items on our website. While there was no way to handle these sales initially, MagHub was able to set up a great system for us whereby we can now track everything we sell and who we sell it to.

Good afternoon Poppy, Thank you for your expansive review of MagHub! Also, we are glad that MagHub was able to fit your unique needs of books, articles, and other specialty items; as we always tell our clients, MagHub is made by you, for you. MagHub Marketing Team

The easy-to-use dashboard lets me know exactly how the business is doing currently and for the upcoming months. The charts and gadgets presentation is excellent. Our bookkeeper is able to stay on top of invoices with the the aging reports which are excellent to check every week. Our layout and design person is able to easily keep up the ads that go in each issue. Our [SENSITIVE CONTENT HIDDEN] stays right on top of his contacts, knows which renewals are coming and finds it a great way to help our sales. Customer support is outstanding and makes all the difference is using this product vs others.

The learning curve is somewhat steep. We have to move from an older system and it took some time to learn all the features and get the. I am not a software engineer and sometimes the systems are tough to figure out how to use and change. However the excellent customers service solves this problem.

Thank you for taking the time to review MagHub. We are glad that your business adopted the system, and that it's helping all of your departments function seamlessly inside MagHub. Being such a large product that manages all departments, there are certainly a lot of hidden gems, that sometimes take a while to discover, but as you mentioned, our support/project team is up to the task!

[SENSITIVE CONTENT HIDDEN] & his team made the transition and training as seamless as possible. The customer support team has continued to be responsive & helpful.

It'd be nice to have more filters/options when executing searches or running reports.

Thank you for your review of MagHub. We strive to offer the best support of any software company in the industry. With our latest monthly updates, we would recommend that you try out our DataWarehouse and Metabase integration, as it'll allow you to create endless customizable reports, based on your needs (without the need of a computer engineering degree to build them).

The number of features it offers for the monthly fee. Comparable software was coming in multiple times more expensive. The clean integration with QBO for my accounting needs. The constant improvement that MagHub is doing to keep the software up-to-date and relevant to the industry. Extremely responsive to customer feedback.

There is an initially steep learning curve to this software but the support team is there to get you started and help you along the way. Also wish the subscriber invoice data would integrate with QBO (though I'm told the next integration update will include this)

Good afternoon Andrew, Thank you for your review of MagHub. We are glad you found value in our platform, and the integrations only we offer. Our Support Staff is always available to assist with on-boarding new employees, new features, updates, releases, etc. MagHub Marketing Team

I work for clients who use this software, and request that I use it also for their management system. I love it. It makes it really quick to see where we have sold and utilized ad space, and we can quickly rearrange advertisements without wasting time. It also allows me to see our vendors and see when a member of our team last reached out to them (this is useful for our rule which is to make contact with each one approximately every 30 days). The Notes feature is my favorite, as I often want to keep track of things as I am on the phone with a client.

Account activity can lag when a client is behind on a payment and has already made it, but otherwise, this is not too much of an issue. Most of the time, the notifications are up to date almost instantly.

Thank you for the thorough review. Often, the MagHub platform is utilized by many others outside of our direct clients, and it's great to hear those comments/feedback.

Ease of customization and implementation. MagHub updates the product each month, fixing reported bugs and introducing new features.

At the time we converted, the reporting on digital revenue was slightly inadequate. With the regular MagHub updates the product now has multiple options available for revenue recognition and viewing.

Thank you for your review of MagHub! Our goal for any new user of MagHub switching from another platform, is to get them up and running as soon as possible! It takes both our team and your team's dedication implementation and you've shown your dedication!

It's a great software to track sales, forecast, build reports (from comparison to sales rep activity), and to manage all aspects of billing (from emailing invoices to detailed billing reports).

They have a lot of updates and it is hard to stay on top of all of the new features...but we try.

When we switched to Maghub, the prime reason was its easy integration with quickbooks saving us hours of double entry every month. After using it for several months , we found all of the available features easier to use than our previous cloud based softaware

The addition of new editons is a tedious chore. We are a weekly publication, and like to have about a year and a half of issues ready to book into.

Thank you for your review of MagHub; we're glad we were able to support your remote-workforce needs. Thank you for your feedback about the addition of new editions, we will be sure to share that with our Product Manager.

Easy to use and Maghub willingness to add features you request.

Some reports for accounting side of Maghub couldn't pull in info from multiple sources.

Thank you for your review of MagHub. Accounting is just one of the many departments who find value in using an ERP like ours. Data & Reporting will always remain on our roadmap, with new integrations such as Metabase and our new dashboard, we're consistently adding new ways to present data to our clients, the way they need to see it.

The ability now to customize my dashboard to contain what I feel are the most important widgets and tools to get the job done, while everyone else can make the same decisions for themselves within the platform.

The proposal creation process is somewhat tedious and the pending orders portion makes the proposals kind of redundant.

Hello there, thank you for your review of MagHub. Our recent updates to our Dashboard and Metabase integration have greatly increased the insight into a publisher's business, more than ever before. Thank you also for your feedback regarding Pending Orders and Proposals, I will be sure to share that with our Product Director.

Browser based, fairly intuitive to use, admin from my team members is good

Final check mark icon in Reports could be a different color so at a quick glance, you would be able to see Final entries in your reports

Hello there, thank you for your review of MagHub. We are glad you have found MagHub to be intuitive; also, thank you for your feedback about the coloring, I have shared this directly with our Product Director to get this resolved in an appropriate manner.

Ease of use and adaptability are the core strengths of the Maghub system. The system is designed to cover nearly all of the needs of a modern publishing company from order tracking, CRM, Sales functionality, and a full accounting suite. Integrations can be added to customize the system to tailor it to your needs. The customer support is engaged and helpful. Also, the feature set is constantly updated.

Not a super big con, but as publishing transitions away from a print-dominated market, software products are naturally trying to adapt as fast as they can while keeping stability and product consistency in mind. Maghub is not immune to this but improves monthly.

Thank you for your thorough review of MagHub. We are fortunate to partner with terrific publishers such as yourself as you provide great feedback, commentary, and recommendations which ultimately guides the direction of MagHub as a product.

The well rounded software that allows us to use the same system and information to flow from prospecting to ad sales to collecting materials to page planning, billing and collections. Maghub also allows our Editorial teams to track the assignments, costs and payments to freelancers or internal employees. the software also allows us to maintain our Circulation and Distribution lists as well. since all the information is in the same system, we reach maximum communication thru out the organization efficiently.

Documentation of features and settings. The documentation doesn't tell you how settings may effect things in the future.

Thank you for your thorough review of MagHub! Our product was designed to do exactly what your company is successfully using it for; integrating all of your moving parts (departments) into one system. Regarding our Help Center, we're in the process of updating our entire service. In the coming months, look forward to a redesigned Help Center that is more precise, updated, and easier to follow than ever before!

When it comes to the daily management of magazine production and sales, there are not very many softwares that specialize in it. Of the handful that I researched, I chose MagHub because it had the necessary features with an attractive layout at a very reasonable price, especially a pretty well developed mobile app functionality.

There is nothing that sticks out in my mind about MagHub that I don't like.

Thank you for your positive remarks about MagHub. We strive to offer a great platform, paired with great support; and it seems by your comments we hit the nail on the head!

Maghub has done phenomenal things for our company. I truly encompasses every aspect our of organization that we needed help with. From keeping our contacts, leads and sales goals in order, to facilitating communication within our organization and with clients to streamlining our production process - this software took our company to the next level of productivity and organization. Overall, it was not difficult to roll out to our team. The only challenge of integrating it in on a daily level is the fact that the software truly has so much to offer, it just takes time to truly discover and utilize it all - which is a great problem to have!

Being a small, local publisher, we have found just a few areas that we wish MagHub encompassed. We love this software so much that we truly wish our entire operations could funnel through the system. Currently we are unable to manage our distribution through this software, but we are hopeful that as developments and improvements within the system continue to happen that this still could be a possibility in the future.

Thank you for your thorough review of MagHub! It certainly is a robust platform that covers everything from Ad Sales to Subscriptions. As we continue with our monthly releases, it makes it possible to update many parts of the system, rapidly; which can sometimes be overwhelming for our clients; however, it's always beneficial for them.

The live chat support has been superb, giving me the answers I need right when I need them. They are courteous and thorough in their effort to help. If they don't have the answer I was hoping for, they offer to submit a feature request. The system has a lot of features and is improving constantly.

The system could benefit from a UX designer to make all the features cohesive and easier to access. The help center can also become out of date when updates are made. We had a rocky start because most features were turned off by default, so we had to find out through struggling that our pain could be eliminated with the click of a button. Printing in MagBuilder does not render a useful document. Our production department was very excited to use the InDesign plugin, but alas it hasn't been fully functioning since we signed up. I'm still keeping the faith, as their customer service gives me hope.

I like the live chat feature most. Because we're always finding new things the software can do for us, it's helpful to have someone answer a quick question through live chat. Everyone is super friendly and accommodating. If the question is too complex for live chat, and I end up filling out a feature request or problem ticket, I always have a satisfactory follow-up.

We just recently started using the Subscriber section of the software (about 6 months or so ago). Adding and invoicing new subscriptions is a multi-step process which is somewhat tedious. Also, we would love more customization of subscription invoices. Right now, if someone purchases more than one subscription (such as their own plus gifts), they have to receive multiple invoices instead of one invoice for their purchase. This is super irritating and creates more work on our end.

Thank you for your positive remark! Our support team is what sets up apart from everyone else. We pride ourselves in offering more avenues for our clients to chat with our U.S. based support team. Keep an eye out for the subscriptions sections, as we are constantly adding tweaks/improvements to make the process easier for everyone.

I like that the CRM ties to production and finance. This connection gives system users a complete view of the client. Users can see when a client was last contacted, if they have an active contract and what is included on that contract, if an ad has been submitted, and if invoices have been paid. It is nice to have all that information at your fingertips. MagHub integrated with a lot of third-party vendors which allows us to collect client data in one spot and share it with our team. It seems like they are always introducing new partnerships wich is great.

The system is big and has a lot to offer and can feel overwhelming sometimes. The help center can be hard to navigate at times. They update each month and sometimes it can be hard to keep up with all the improvements.

Thank you for your review of MagHub! We are glad you have all of the information necessary at your fingertips. We have absolutely heard about our system being quite large; fortunately, our team has been actively updating our Guides, Walkthroughs, Videos, and Help Center to assist with navigating new updates and features we add each month.

As the primary user of invoicing and aged reporting, the options were very adaptable even through upgrades to the software.

A standard manual would be most helpful, and as software procedures change a user would benefit by receiving a new course of action inserts thereby having the most up to date procedure manual. Also extend weekday hours to include evening online support.

Thank you for your review of MagHub. You can actually download a .PDF of our Help Center to use as a manual (it's quite large; however, it's possible). Regarding Live Chat hours, we have shared your request with our support team. With our entire support team being located in the Eastern/Central timezones, we certainly see the opportunity to expand upon it.

Maghub is great in that it does everything. Once you get the hang of it, it works smoothly for contact management, emailing, billing and invoicing. There is always another useful feature to discover and learn.

We are a small company, but we publish four weekly newspapers. Maghub is very complex and it has taken a long time to get myself, and my co-workers, up to speed on it. It takes a lot of effort to learn and master, especially those features that are not used on a daily basis. Some features, like Magbuilder, are clearly developed with magazines in mind rather than newspapers. It can take some creativity to find the work-arounds to adapt Maghub to our procedures and products. Also, at times, I feel like Maghub's company motto is "why let people click their mouse once, when you can make them click it three times."

Thank you for your review of MagHub, we understand that having a robust system such as ours, is a lot to take on. That's why we make sure our support/project team is up to the task! With hundreds of videos, help documents, and webinars, we'll make sure any publisher gets up and running!

I like the organizational aspect of the program. Quick links are useful. Having the ability to customize my dashboard was also a nice feature. There are way more features then I have used up to this point but I am looking forward to learning about the other features. To date, the programs are fairly easy to follow. But the chat help has been wonderful!

I wish the program integrated better with gmail. Having to add bcc everytime I send out an email to a customer is a hassle. I forget constantly. It was also be nice if I could enter a contract on the app. Often I am not in front of my computer and want to enter a sale.

Hi there, thank you for your thorough review of MagHub; we are so happy you made the switch from Zoho. Regarding the Gmail situation; there are ways you can actually auto add BCC features, so you never have to do it manually again. I would also check out the newly updated Gmail Add-On as well.