MagHub Reviews - Page 2

Honestly, I love everything about this software.

Zero complaints. Their customer service is top-notch, so if there is something you don't understand or need assistance with - they are right there with you. They listen to your feedback, I forget what I wanted functionality for but it wasn't an option. A quick call to [SENSITIVE CONTENT HIDDEN] and within days they had programmed that feature for me, at no additional cost. That's what I call listening to the customer.

Thank you for your thorough review of the MagHub platform! We're glad to have your publication on board with us, and we're absolutely grateful that our platform and team could exceed expectations!

The well rounded software that allows us to use the same system and information to flow from prospecting to ad sales to collecting materials to page planning, billing and collections. Maghub also allows our Editorial teams to track the assignments, costs and payments to freelancers or internal employees. the software also allows us to maintain our Circulation and Distribution lists as well. since all the information is in the same system, we reach maximum communication thru out the organization efficiently.

Documentation of features and settings. The documentation doesn't tell you how settings may effect things in the future.

Thank you for your thorough review of MagHub! Our product was designed to do exactly what your company is successfully using it for; integrating all of your moving parts (departments) into one system. Regarding our Help Center, we're in the process of updating our entire service. In the coming months, look forward to a redesigned Help Center that is more precise, updated, and easier to follow than ever before!

When it comes to the daily management of magazine production and sales, there are not very many softwares that specialize in it. Of the handful that I researched, I chose MagHub because it had the necessary features with an attractive layout at a very reasonable price, especially a pretty well developed mobile app functionality.

There is nothing that sticks out in my mind about MagHub that I don't like.

Thank you for your positive remarks about MagHub. We strive to offer a great platform, paired with great support; and it seems by your comments we hit the nail on the head!

Maghub has done phenomenal things for our company. I truly encompasses every aspect our of organization that we needed help with. From keeping our contacts, leads and sales goals in order, to facilitating communication within our organization and with clients to streamlining our production process - this software took our company to the next level of productivity and organization. Overall, it was not difficult to roll out to our team. The only challenge of integrating it in on a daily level is the fact that the software truly has so much to offer, it just takes time to truly discover and utilize it all - which is a great problem to have!

Being a small, local publisher, we have found just a few areas that we wish MagHub encompassed. We love this software so much that we truly wish our entire operations could funnel through the system. Currently we are unable to manage our distribution through this software, but we are hopeful that as developments and improvements within the system continue to happen that this still could be a possibility in the future.

Thank you for your thorough review of MagHub! It certainly is a robust platform that covers everything from Ad Sales to Subscriptions. As we continue with our monthly releases, it makes it possible to update many parts of the system, rapidly; which can sometimes be overwhelming for our clients; however, it's always beneficial for them.

The live chat support has been superb, giving me the answers I need right when I need them. They are courteous and thorough in their effort to help. If they don't have the answer I was hoping for, they offer to submit a feature request. The system has a lot of features and is improving constantly.

The system could benefit from a UX designer to make all the features cohesive and easier to access. The help center can also become out of date when updates are made. We had a rocky start because most features were turned off by default, so we had to find out through struggling that our pain could be eliminated with the click of a button. Printing in MagBuilder does not render a useful document. Our production department was very excited to use the InDesign plugin, but alas it hasn't been fully functioning since we signed up. I'm still keeping the faith, as their customer service gives me hope.

I like the live chat feature most. Because we're always finding new things the software can do for us, it's helpful to have someone answer a quick question through live chat. Everyone is super friendly and accommodating. If the question is too complex for live chat, and I end up filling out a feature request or problem ticket, I always have a satisfactory follow-up.

We just recently started using the Subscriber section of the software (about 6 months or so ago). Adding and invoicing new subscriptions is a multi-step process which is somewhat tedious. Also, we would love more customization of subscription invoices. Right now, if someone purchases more than one subscription (such as their own plus gifts), they have to receive multiple invoices instead of one invoice for their purchase. This is super irritating and creates more work on our end.

Thank you for your positive remark! Our support team is what sets up apart from everyone else. We pride ourselves in offering more avenues for our clients to chat with our U.S. based support team. Keep an eye out for the subscriptions sections, as we are constantly adding tweaks/improvements to make the process easier for everyone.

I like that the CRM ties to production and finance. This connection gives system users a complete view of the client. Users can see when a client was last contacted, if they have an active contract and what is included on that contract, if an ad has been submitted, and if invoices have been paid. It is nice to have all that information at your fingertips. MagHub integrated with a lot of third-party vendors which allows us to collect client data in one spot and share it with our team. It seems like they are always introducing new partnerships wich is great.

The system is big and has a lot to offer and can feel overwhelming sometimes. The help center can be hard to navigate at times. They update each month and sometimes it can be hard to keep up with all the improvements.

Thank you for your review of MagHub! We are glad you have all of the information necessary at your fingertips. We have absolutely heard about our system being quite large; fortunately, our team has been actively updating our Guides, Walkthroughs, Videos, and Help Center to assist with navigating new updates and features we add each month.

As the primary user of invoicing and aged reporting, the options were very adaptable even through upgrades to the software.

A standard manual would be most helpful, and as software procedures change a user would benefit by receiving a new course of action inserts thereby having the most up to date procedure manual. Also extend weekday hours to include evening online support.

Thank you for your review of MagHub. You can actually download a .PDF of our Help Center to use as a manual (it's quite large; however, it's possible). Regarding Live Chat hours, we have shared your request with our support team. With our entire support team being located in the Eastern/Central timezones, we certainly see the opportunity to expand upon it.

Maghub is great in that it does everything. Once you get the hang of it, it works smoothly for contact management, emailing, billing and invoicing. There is always another useful feature to discover and learn.

We are a small company, but we publish four weekly newspapers. Maghub is very complex and it has taken a long time to get myself, and my co-workers, up to speed on it. It takes a lot of effort to learn and master, especially those features that are not used on a daily basis. Some features, like Magbuilder, are clearly developed with magazines in mind rather than newspapers. It can take some creativity to find the work-arounds to adapt Maghub to our procedures and products. Also, at times, I feel like Maghub's company motto is "why let people click their mouse once, when you can make them click it three times."

Thank you for your review of MagHub, we understand that having a robust system such as ours, is a lot to take on. That's why we make sure our support/project team is up to the task! With hundreds of videos, help documents, and webinars, we'll make sure any publisher gets up and running!

I like the organizational aspect of the program. Quick links are useful. Having the ability to customize my dashboard was also a nice feature. There are way more features then I have used up to this point but I am looking forward to learning about the other features. To date, the programs are fairly easy to follow. But the chat help has been wonderful!

I wish the program integrated better with gmail. Having to add bcc everytime I send out an email to a customer is a hassle. I forget constantly. It was also be nice if I could enter a contract on the app. Often I am not in front of my computer and want to enter a sale.

Hi there, thank you for your thorough review of MagHub; we are so happy you made the switch from Zoho. Regarding the Gmail situation; there are ways you can actually auto add BCC features, so you never have to do it manually again. I would also check out the newly updated Gmail Add-On as well.

The ability to have a shared workspace for the sales and production team to communicate on a ticket by ticket basis.

The learning curve was kinda steep. All the tools are there but it just took us a while to get everyone up to speed.

Thank you for that great comment about reducing the bottleneck! We are glad that MagHub has helped your publishing business operate more efficiently, it's what we strive for.

Very powerful and well integrated - especially like the flat planning feature (Magbuilder)

Tends to update quite often and things change around - takes some ongoing commitment to training.

Thank you for your review of MagHub, with a product updated monthly with new features, changes, and updates based on client-feedback, we certainly see how it requires a commitment. We have strived in 2020 to add a new updated Help Center, require less clicks, and offer additional digital-training opportunities. These initiatives will continue by our team moving forward.

My overall experience with Maghub has been excellent. Maghub offers everything we were seeking, including the many features and integrations it provides. One of my favorite things is the Live Chat. Being able to ask a "how to" question in real-time and get answers immediately is a game changer!

The one issue we are currently facing is that the email functions are not fully working. However, I do believe this is more of a Google/Maghub integration issue and it will be fixed, it hasn't been working 100% for a couple of months now and it is a problem for us.

Customize able to our company, integrated with our business model and other software easily, user friendly

It’s a little quirky, but once you get to know the program, the quirks become very familiar

Thank you for your review of MagHub! We appreciate you sticking through and learning the 'quirks' of MagHub. Connecting departments is what MagHub is all about, and that often means integrating various software titles. Fortunately, our in-house development team is always up for the challenge!

After years of using software developed especially for my company's use, I was leery of changing to another software. MagHub proved to be user friendly and saved valuable time when sending out proofs, uploading files and invoicing. The added feature of being able to chat with a customer service rep, while working through issues has been very helpful.

Since my company has 2 sides — Publishing and a Marketing side, the software posed a challenge. For the publishing side, MagHub is great, but for the marketing side my old software seemed to work better for me. Frequent updates have made some areas better, but when using something new there is always a learning curve.

Thank you for your review of MagHub. Moving from a custom platform can sometimes be a struggle, but it is certainly one we've been successful with many times. I would recommend that for your Marketing side, that perhaps taking a look at our other product, Aysling, as it is built for Professional Services groups, such as PR and Advertising Agencies.

MagHub is a fantastic tool for our sales team. The team enjoys the ease with which they can track their clients, forecast their goals, and send and receive contracts/signatures. This has streamlined our sales process.

MagHub seems as though it was created with magazine publishers that publish weekly or monthly magazines in mind more so than quarterly publishers, which made some of the features difficult for us to adjust to. We do not use the software to manage our production schedule or mailing list for this reason. The integration was a bit difficult at the beginning because we were switching from not using a CRM system at all (just tracking everything through spreadsheets and paper files) to this, but our whole team is now adept at using it.

Thank you for your MagHub review. We understand that sometimes it takes some adjustments to get used to a new software system; however, we're glad your team took the time to adopt MagHub.

MagHub's service and support through the transition from our CRM to their platform was great. They continue to be responsive to our needs and are consistently bringing new features to their product on a monthly basis. The input from their user community is a big consideration in determining the enhancement schedule. An added plus for us with MagHub is the availability of their Data Warehouse which has opened the door to integration with other 3rd party tools.

While MagHub has numerous reports available in their system, at times it has been difficult getting users familiar with what reports will meet their needs most appropriately. Reporting enhancements have been added to the product that have helped in this area.

Thank you for your review Phil! It's been a pleasure working with Gardner Business Media, Inc. and I know how much Tom loves adding new reports, and adding new features in the Data Warehouse tool.

I like that all of my tasks are in one place, order approval, invoicing, and applying customer payments are all in one system.

Was a big transistion from what I was used to, did not seem to transfer as easily as we hoped. A lot of learning curves. I also had my training, way too early, I should have waited until my system was set up before I sent to MagHub U. I think I would have had an easier time in the beginning if I did.

Thank you for your review of MagHub, we aim to be the one-platform needed for Media Publishers, and it seems we've hit our mark with your group. Regarding MagHub University, we passed your comments onto our Support/Onboarding team to make sure that for future MHU events, that the attendees are ready for success!

The transition was easy. It is easy to use. You can customize to fit your needs.

Some accounting features for billing and payments. I can not group all the on line issues in group allowing me to invoice all at once. I have to write off wire fees as a bad debit should be an option wire fees.

Thank you for your review of MagHub, we are glad to have your team on the MagHub platform. We have also shared the accounting comments with our Product Director.

Unified repository for documents and email. Ease of access to account information Updates easily App is functional

A bit too literal. If a client is REDSPOT and I type RED or RED SPOT, it will not find my client.

Thank you for your review of MagHub. Our search capabilities are consistently being updated. With the addition to adding Menu items, and allowing users to filter by certain components in MagHub, we are making progress. However, we are aware that there is still work to be done. We appreciate the feedback.

I like that Maghub includes all aspects of account management - artwork, invoices, contracts, activities, type of business attributes and more.

Would prefer to be able to group accounts by location as well as type of business.

Thanks for your feedback, Susan! We're glad your transition to MagHub has been smooth. I'll reach out to your account manager here to share some best practices on account grouping.

I like most about maghub how easy it is to navigate client accounts.

The formatting limits within insertion orders, templates.

Thank you for your review of MagHub, we are glad it is easy to navigate for you and your team. Thank you also for your feedback regarding our templates, we are constantly updating and adding new features to allow more flexibility. Be sure to follow our Release Webinars each month!

MagHub software delivers! The CRM is great in contact information storing, pulling reports, adding notes, etc. When requesting something to add that our users would benefit from - MagHub's support team is there to fill the request. And, having the software web-based allows users to have access from anywhere they can access the internet.

Being a distribution manager, we tried utilizing the distribution component in MagHub and ended up just using the subscription component to print lists for deliveries.

Thank you for your review of MagHub! We are glad you have found the value of being able to utilize MagHub and its support anywhere there is an internet connection! Subscriptions and Distribution are two components we are looking to expand upon in the near future, stay tuned for those updates!