MagHub Reviews - Page 3

Product is user friendly and was great working with the MagHub Team to implement.

Reporting can look a bit too much like excel. However after adding in a few other features we have brought our reporting system in to a dashboard.

Thank you for your detailed response! We're glad MagHub has helped bring all of your departments into one platform, and that is the true goal of MagHub! We're also glad our team has been helpful in your endeavors and that you were able to bring reporting into your dashboard. With our new dashboard being unveiled shortly, you'll have even more flexibility!

The potential for our entire team, from sales to production through to billing, can work in one system and have access to real-time information.

Not all aspects of the system are user friendly and ready to go for all of our team.

Hi there, Thank you for your review of MagHub. As you mentioned in the Pros section, MagHub has been built to integrate all departments into one system, preventing double-entry and additional software costs, while improving overall usability for the entire team. We appreciate your comment that our team has been actively making changes in the system for our client's needs, and we have more to go. We hope over the next few releases you see our user-experience increase; however, as always we're always a Live Chat, Feature Request, or Support Ticket away.

Ease of use when using to contact existing clients

Can not add a contact email already in the system

Hi there, thank you for your review of the MagHub platform, we are glad that it is easy to use for your sales team. Regarding your comment, you can actually disable the setting to require each contact to Require Unique Email Address on Contacts.

The MagHub team delivers on promise or they don't make the promise. Its rare to have a software vendor which clearly communicates its capability, the cost tied to such functions and features, then delivers on it without fail. And their customer support is available and responsive.

I would like to explore an integration with MapYourShow's expo module as I understand there have been previous work around such an integration.

Thank you for your kind words and thorough review of MagHub. With our agile development cycle, we strive to keep our product on the right track, for our clients. We have certainly discussed a MYS integration in the past, and we have a strong relationship with that group. I have passed this request along to our Product Director.

Client account and order entry is seamless and very user-friendly. Field placement and tabbing is uniformed to the format of screen design, making entry from customized forms efficient and effective to time. The quality of design is presented very well for companies, contacts, and financial data in reporting. And the export tool allows for ease of integration to other applications like Microsoft Office.

Integration to our existing system was difficult because of the inability to develop templates combining form specifications to cost of ad for quotes and purchase price.

Hi there, thank you for your review of MagHub! We are glad it has fit in well with your existing processes. Integrations can certainly be a struggle from time to time, especially when you have been using it for quite some time. We will continue to work on effective procedures when onboarding groups like yours, to make it as seamless as possible.

I love that is has streamlined so many processes for our company. Tracking ads and client changes, tracking communication between us and the clients, the reporting features are AWESOME, the client portal is fantastic and having it so that clients can approve ads themselves is wonderful.

The only thing I wish it did that it doesn't currently do is... when you export a certain report, you cannot sort by a specific column and then export. The export just takes on the default sorting order. Not a huge deal at all, but this is my one tiny "complaint" so far.

Good afternoon, thank you for your thorough review of MagHub! We are glad you've found the value of replacing multiple tools with just our system, that is certainly what we aim for. Regarding your export functionality, that is a great feature idea and we have submitted a Feature Request to review.

The CRM functions are superior to anything out there. Allows sales reps to stay organized and more time for getting in sales

need custom reports set up for billing purposes

Hi there, Thank you for your review of MagHub. We appreciate the feedback about creating custom reports; and our team is consistently adding new reports, as well as new integrations (Metabase) to provide the data you need. Support is our #1 priority at Aysling | MagHub and we're glad we can be of assistance.

I only used the mapping portion regularly for magazine production and periodically will look up companies and contacts in the database. I like the mapping because all the ads to place automatically show up in the system so you can't forget to place an ad. I also like that two people can have the map open simultaneously. The color coding is also helpful, and you can move pages by clicking and dragging. Adding spreads is also easy.

Adding editorial to the map is tricky. I thought it would save my additions/changes--sometimes it would and other times it would not. The ability for the production person to add notes to the map would be a nice feature to add.

Thank you for your thorough review of MagHub. We're glad that you've enjoyed using MagBuilder our flatplanning tool. Great feedback about additional items you'd find helpful. I have passed them along to our Product Director.

MagHub helped us streamline many processes that were taking too much time.

One of the great things about MagHub is they are consistently developing their product and adding new features. The downfall is that sometimes a new feature doesn't have all the bells & whistles it needs to be functional for us.

Thank you for your review of MagHub! We always believe that our support model and team is what sets us apart from our competitors, and by reading reviews like yours, it certainly seems accurate. With our agile development process of monthly releases, we have had recent meetings and have ideas on how to improve it for our clients, such as yourself.

It's more user friendly than what we've used in the past. It has many really great features. The staff are a pleasure to work with. They are constantly trying to improve the software.

Many of the features cost extra to use, which is difficult for our company to manage. Some features need a lot of work and the company won't do the work unless enough clients ask for it.

Thank you for your review Chantel, we appreciate the ability to work with your team. Our crowdsourcing model has been a topic of discussion lately, and we'll hopefully have a solution that benefits all of our clients!

We love the automated reminders for the clients and the staff. Our communications are more precise cause we can send messages about clients directly to a user from the client file. The automated installment invoices helped us greatly with our cash flow as human interaction is not required on payment plans anymore.

The templates of our documents is limited and not very flexible. The system is American and we are Canadians. Some of Canadian requirements are not met like language settings (we have clients that need their documents in French) and provincial & federal taxes boxes.

Hi there Jasmyne, Thank you for your thorough review of MagHub! We're glad your entire team is enjoying MagHub! With feedback from clients like you, we can continue to add improvements to our system to better suit your needs!

I use billing and subscriptions. It's very easy to use and help is always just an email away. Loading our sales history was important and easier than we anticipated.

The only problem I have is with the way A/R ages. We have to have the due date set 1 day after billing date in order to get the A/R report to age properly. That confuses customers.

Thank you for your MagHub review. We always appreciate the feedback; especially with customer-facing components. I've shared this feedback with our product team about A/R aging. In the meantime though, as you mentioned we're always an email or a live chat away.

Intuitive and easy to use, Well organized and structured. Good Customer Service

Some functions don't translate throughout For example changing contact status does not carry through to the Production Report which means manual adjustment each time. Marketing tools need work. If i write a bulk email but someone else send, i do not get full metrics or it does not list as an activity on each email address. Drip emails seem to report on the firs one only. Metrics are lacking a bit

Thank you for your review of the MagHub platform, we are glad that you found it to be organized and structured. We will actually reach out and assist with the marketing/drip campaign functionality, which should help.

The monthly updates are one of the best Pros of this software. There has always been something that we have been able to leverage, either in greater efficiencies or starting new processes or products.

Editing an order after final approval can sometimes be cumbersome, but not impossible. Our sales staff has to get Accounting involved, which sometimes lengthens the process needlessly.

Good afternoon, Thank you for your review of MagHub. We are glad that the transition to MagHub was a smooth one. It's challenging when moving from one system to another; however, we've experienced it enough to become experts at it. MagHub Marketing Team

how I can make reports and save them. The shortcut link for them really saves me time. how everything is right there.

I wish the entire line of the report would be colored... not just the section of the status. I tend to look left to right visually and when I look at company name I would like to see the color of the status over there as well.... not just having to glance over and see what the color may be.

Thank you for your review of MagHub, we also use the Save Reports and can attest, it saves us a lot of time and clicks as well! We also submitted a Feature Request for your comment about the coloring of reports.

I like the availability of so much information at my fingertips, and I appreciate the responsiveness of the MagHub support team.

There is very little in MagHub that is intuitive. You have to learn the simplest, basic steps and there is a continual learning curve, so you never truly feel like you've mastered anything.

I like to be able to see the tracking in an individual order, where different members of my team can sign off on their responsibilities and duties, in terms of task management this is essential for me and my role.

I think sometimes the reporting is a little complicated.

Thanks for your review of MagHub. We are glad the platform provides the 360 degree view that you need. Reporting will always be one of our priorities; whether it's adding new filters, or even new reports. We'd also recommend checking out the DataWarehouse with Metabase, as that could create a personalized dashboard for you, that way you wouldn't need to load up reports anymore.

MagHub does pretty much everything we need to manage our publishing company. Their support is excellent, and they quickly help us with any issues we're having.

It's not the most intuitive software. It takes a bit to get used to / set up correctly.

Hi there, thank you for reviewing MagHub today. We are glad you have found our support team so helpful, we strive to provide the best support structure of any platform on the market.

Mag Hub has all of the benefits of Magazine Manager, Sales Force, and FileMaker Pro in one easy to use software.

I don't really have criticisms with the software, but no one likes paperwork or data entry.

Eileen, thanks for your positive review! We're glad to hear that MagHub has made your life easier.

The transition went well and honestly we have incorporated most dynamics into our business operations. Been very pleased with all so far.

Accounts receivable has been the slowest item to incorporate

Thank you for your review of MagHub, and allowing us to serve your publishing business. We are consistently working on new strategies for assisting all departments get onboarded; and with feedback from clients like yourself, it will just keep getting better.

The CRM is a great sales tool for us. We are looking forward to implementing the rest of the tools. The online HELP is so great and easy to use.

It's not intuitive. You have to figure out what Maghub's terminology for things is. There are too many choices. I prefer software that says "Click this for.." or instructions that are clearly defined.

Good afternoon Sandra, Thank you for your review of MagHub. We are glad that MagHub is a hit among your sales team! Regarding terminology, we are consistently working to make the system easier to use and understand for clients like yourself. MagHub Marketing Team

Solid interface. Easy to use. Gets the job down for what we use it for.

I wish the app was improved with more features for access on the go.

Thank you for your review of MagHub, and the feedback you provided. I have shared your requests for improvements for the Mobile Application with our Product Director, and will be sure to review them.

Maghub is a great tool for an Executive in sales.

Some of the toggling back and forth from agenda to an account i wish i could go back to the exact spot in agenda where i left off.

Thanks for your review of MagHub! Regarding your comment of toggling back and forth, we highly recommend checking out the New Dashboard, and Dock updates that are coming in the next month. You will be able to add widgets such as the Agenda on the dock to make it accessible anywhere in MagHub.