MagHub Reviews - Page 4

The software is intuitive and easy to use. Even my Publisher can use it! It's not clunky as with previous uses of CRM software within the publishing industry.

Contact names and companies should be hyperlinked throughout the system.

Thank you for your review of MagHub. We are glad that you found it intuitive and performs well for your team. We have also submitted a feature request based on your hyperlink comment!

It handles everything your 'rollodex' to your emails to clients, through the invoicing stage.

One email is usually only accessible in one record, therefore some agencies can potentially become a bit messy.

Thank you for reviewing MagHub. We strive to make it the one-stop-shop that manages everything from prospects to paid orders.

The ability to see what customers & prospects are doing and where for their overall marketing initiatives and comparing how the competition is doing

Could use more industry specific search categories in my market niche

Thank you for your thorough review of MagHub. We also use the platform internally for our prospect/client management, which allows us to focus on the aspects that assist with making the processes smoother.

It keep track of all of your needs with multiple publication.

Don't have one. Has done everything I needed it to do.

Thank you for your review of MagHub. We're grateful it's been the perfect fit for your business.

It allows me to keep records of notes, emails, etc with company name for future reference. Lots of areas for information to be stored.

It's extremely difficult to maneuver. Not set up for a common sense user. More for a seasoned software exec.

Hi there, thank you for your review of MagHub. We appreciate the feedback you have provided, we have shared this with our Customer Success Team for follow-up.

easy to use/learn program, changes can be made easily, live chat assistance is excellent

entering more than one gift subscription can be time consuming.

Thank you for your review of MagHub. We appreciate that Live Chat has been beneficial with adopting MagHub. Regarding Subscriptions, that is a large focus for the next few releases, so stay tuned with more fixes to make it easier for publishers to manage their subscriptions!

Ease of Use and customer service is able to fix problems pretty easily

Updates....If it's not broken don't fix it.

Thank you for your review of MagHub! We understand the updates can be overwhelming from time to time, and with monthly releases it can be challenging to adapt to the changes. We are consistently improving our platform for stability, client requests, and the evolution of the industry.

It is user friendly and is a great resource for running our business with multiple magazines publishing monthly.

The Document Manager is not alphabetical.

It is clean, well organized, and bug free. It is easy to learn and has a lot of great features. Of all the magazine CRM systems I have used, it is the best.

There are a couple of features that are obviously needed that are not in the system.

Good morning, thank you for your review of MagHub. As the market continues to evolve, we strive to add new features to benefit our clients. If there are other things out there that you'd like to see submitted, please submit a Feature Request and we'll review it as soon as possible.

It is extremely easy to use and navigate. It is quick and functional as a CRM>

I would have more access to some of the features.

I am hoping that this will be the key to keeping our advertising business organized. It has been a challenge to learn, but I am getting there

The integration of the madrill account has been a real hang up for us. It has taken weeks to get it working. I use another CRM that just allowed me to send and receive right from my existing mail accounts, I prefer that, actually. Glad to share if you want to take a look. That also automatically creates contacts for inbound emails.

Hi there, thank you for your review of MagHub. We understand the system has a lot of moving pieces that can take some time to get up and running (depending on what departments you are onboarding), and we appreciate your patience with the process. Our Support Team is here to assist you every step of the way. We will also reach out to discuss the email situation you are currently experiencing.

I like that its a complete platform that handles and incorporates seamlessly nearly every aspect of our publishing business

I would like to see the process to set up a new monthly issue on Magbuilder to be simplified. It shouldn't be a multi-step process.

Thank you for reviewing MagHub! Being the one platform to manage a media publishing business is always an important goal for us. We've also shared your feedback regarding MagBuilder with our Product Director, Tom.

Can run the entire business off of this platform

Lots of options and the amount of training required can be daunting.

Thank you for your review of MagHub, we strive to make sure it's the one stop shop for the Media Publishing and Advertising industries.

The ease of use, especially with Projects, reporting and zone management.

I would love to see an integration between zones in MagBuilder. If I place an ad in one zone on a particular page, I'd like to be able to just click a button and have it populate in the other zones on that same page automatically.

MagHub makes is easy for me to update contacts, manage our bi-monthly magazine and update email lists.

Too easy to make duplicate records and too hard to find them.

Thank you for your review of MagHub, and mentioning how MagHub helps with managing your contacts. Regarding finding contacts, I would highly recommend using the recently updated Global Search with the Contact filter selected, it makes it much easier to navigate the site and find those records that might have been hidden.

Pretty intuitive, to a point (see Cons below)

Needing to move to multiple places to accomplish one thing. For example, when needing to edit the price information on an ad you currently have to take a couple of or a few steps when you should be able to do it in one step if the drop down on the ellipses was just expanded.

Thank you for your review. We appreciate your thoroughness. With the additions of Pendo, and other UI/UX updates to the MagHub system, our team is constantly removing additional clicks/steps, but there is always work to be done; especially when we are adding new features nearly every month!

For the most part the software is intuitive and user friendly, It is well thought out and organized. The online support and quick response is great

price is a little steep for a start up company budget. There are still a few kinks for the company to work out.

Good afternoon Christa, Thank you for your review of MagHub, and your comment of our Support Staff. We pride ourselves with our highly trained, US based Support Staff, that works alongside the developers, account executives, and other departments. MagHub Marketing Team

I love this software. Not difficult to use. The help options are great especially the chat team!

I don't think there is anything that I have run into to answer this honestly.

Thank you for your response of MagHub! We are glad you have found it easy to use, and we pride ourselves the most on our responsive Live Chat and Help Center!

MagHub does everything we need it to do from a CRM standpoint for a publishing company. It checks the most boxes and has great customer service.

As a smaller publishing company, the software is really hard to adapt and mold to fit our specific needs. It's hard to tell this early into using it whether it will be adaptable as our company grows and changes.

Hi there, thank you for your review of MagHub. As we continue to grow and add new features, we found it was necessary to implement solutions like Pendo and reoccurring webinars to lighten the burden of getting onboard with MagHub. We'll continue checking boxes, and adding the proper collateral to help you through the process. We're glad to have you with us!

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Good afternoon Darren, Thank you for your review of MagHub, we are constantly adding new features and improvements to MagHub on a monthly basis in an effort to provide you with the best tools to manage your publishing business. MagHub Marketing Team

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Good afternoon Brent, Thank you for your review of MagHub, we strive to combine all of your departments into one tool, to offer clarity, control, and efficiency when managing your publication. MagHub Marketing Team

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Hi there, thank you for your review of MagHub! We appreciate the positive feedback you provided.