mPACS Features

mPACS

Insurance management for agencies & insurance brokers

4.4/5 (20 reviews)

mPACS Feature Summary

  • Document management
  • Multi-line industries
  • Policy management
  • Insurance rating
  • Reminders
  • Customer account history
  • Claim resolution tracking
  • Policy administration
  • Cancellation tracking
  • Claims tracking
  • Comparative insurance rating
  • MGA administration
  • Rating engine
  • Online application acceptance
  • Policy generation
  • Policy issuance
  • Policy processing
  • Quotes / estimates
  • Reinstatement tracking
  • Underwriting management
  • Comparative insurance rating
  • Multiple line rating
  • Single data entry
  • Assign claims
  • Lloyds bordereau reporting
  • Renewal management
  • Reports and graphs
  • Custom fields
  • Tating engine
  • Third party integrations
  • Accounting
  • Quote wizard
  • Policy renewals
  • Rules-based workflow
  • Define document templates
  • Import images and correspondence
  • Auditing
  • APIs
  • Automated marketing configuration
  • Bulk emails, texts and mailings
  • Social media marketing
  • Calendar management
  • Commission management

Competitor Feature Comparison

API
Accounting Integration
Accounting Management
Auditing
Calendar Management
Claims Management
Client Portal
Commission Management
Configurable Workflow
Custom Fields
Customer Accounts
Customer History
Document Imaging
Document Templates
Email Invitations & Reminders
Estimating
Image Library
Multi-Channel Marketing
Partner Portal
Quote Management
Reminders
Reporting & Statistics
Rules-Based Workflow
SMS Marketing Managment
Social Network Marketing
Third Party Integration
Workflow Management
Learn moreCompare App
API
Accounting Integration
Accounting Management
Auditing
Calendar Management
Claims Management
Client Portal
Commission Management
Configurable Workflow
Custom Fields
Customer Accounts
Customer History
Document Imaging
Document Templates
Email Invitations & Reminders
Estimating
Image Library
Multi-Channel Marketing
Partner Portal
Quote Management
Reminders
Reporting & Statistics
Rules-Based Workflow
SMS Marketing Managment
Social Network Marketing
Third Party Integration
Workflow Management
Visit WebsiteCompare App
API
Accounting Integration
Accounting Management
Auditing
Calendar Management
Claims Management
Client Portal
Commission Management
Configurable Workflow
Custom Fields
Customer Accounts
Customer History
Document Imaging
Document Templates
Email Invitations & Reminders
Estimating
Image Library
Multi-Channel Marketing
Partner Portal
Quote Management
Reminders
Reporting & Statistics
Rules-Based Workflow
SMS Marketing Managment
Social Network Marketing
Third Party Integration
Workflow Management
Visit WebsiteCompare App

mPACS Feature Reviews

16 reviewers had the following to say about mPACS's features:

Jonathan Breaks

mPACS review

2019-04-12

The level of customer service provided is great, and the helpful team are always on the end of the phone to make any urgent changes to the system or rectify any issues we may come across.

Pros

There is a huge array of functionality within the system, from simple quotes, to advanced reporting.

Cons

There isn't really anything we don't like about the system!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul McGale

mPACS As A User-Friendly Workplace Tool

2019-03-08

Any hard working days have never been impeded upon by the lack of a reliable office software. mPACS has allowed me to provide the best service possible to my clients and I cannot speak highly enough of the dashboard which call to call allows me to filter through thousands of clients to find the correct one - in a matter of seconds.

Pros

It is a simple, robust and effective system for the processing and management of client based businesses where extensive information must be stored and constantly updated in fast paced, high pressure environments.

Cons

In relation to any adverse qualities of mPACS these are genuinely negligible. The system allows me to do my job effectively day to day and it's reliable nature is something that allows be to perform at my best when i have to, every time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle Boyd

Really effective in helping me manage my clients

2019-03-06

It helps me manage my workload and clients really effectively and I'm never stressing that I've forgotten about a client anymore.

Pros

When a client calls in I can also find their quote on the dashboard without them having to look up the risk number or property postcode which saves time.

Cons

It would be nice to be able to search by certain dates rather than just set date ranges from time to time but this isn't something that I need regularly.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Tricker

Mpacs Review

2019-02-15

Perfect for our use and has all the features an insurance brokerage requires for clear customised policy documentation

Pros

Generates reports, documents (both email and for posting) at simple press of a button.

Cons

Error/input messages are not clear as to meaning or what is wrong. Small user screen not always the best for viewing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
ashling goodall

User Friendly software

2019-02-21

We use mpacs every day at work and record all our quotes with this system, it been a great help and easy process.

Pros

mPACS is a great software to use at work, its very user friendly and doesn't take long to learn. There is many different things you can do on mpacs and the software is regularly getting updated with great changes.

Cons

The only con about mpacs would be the lack of back up system if your internet goes down there is a risk of losing work that hasn't been previously saved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ruben Almeida

ICW - Ruben

2019-02-21

MPACS, personally is a brilliant tool which allows for easy day to day updating of data. MPACS is easy for newcomers and also for experienced staff to get familiar and use it efficiently.

Pros

This software is incredibly easy to pick up and learn to use.

Cons

the software could do with more feature - more customization and even allowing the user to potentially chance colour schemes, allow for the possibility of altering the size of the boxes and the text within the program would allow for MPACS to be tailored more to each individual.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Philip McCartney

Some Improvements Needed

2019-03-08

Overall not bad. Frustrating though sometimes for the reasons pointed out in the cons section.

Pros

I think it has a good UI and comes with frequent updates.

Cons

Cloning floors is not always easy either, as even if you take a clone of the floor, you still have to go in immediately and change everything (i.e. if all the details are the same except for the floor, you still have to individually go into every entry and change the floor level).

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sum Sze Tam

Relief. mPACS will help us be more efficient and turn over so much more business - thank you Mandon!

2017-11-22

Pros

Likewise, we know we are in safe hands so if there is ever anything we don't understand or need help with, Mandon are always very quick to respond and always available by phone or email. the customer service agent design philosophy is particularly strong in terms of eliminating human error, which is one of the greatest flaws with a non-digitised workflow and we really appreciate all the little checkpoints he has embedded into the structure of the system. mPACS' reporting functions are also extremely useful and flexible.

Cons

There are sometimes some minor usability hitches, for example some of the default field and button labels can be unintuitively titled, the user journey could be smoother when navigating some specific tasks. However I would say that Mandon are always very quick to help us resolve these issues as soon as we bring it to their attention.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David Leatham

Superb Customer Support and a good piece of software

2016-10-10

The modern interface was an added bonus.

Pros

The ease of use, and the customer support offered by the Mandon team

Cons

As with any change in software there are going to be learning curves, but with the help of the customer support team, these were addressed quickly and effectively

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alisha McCawille

MPacs Review

2019-03-14

Positive. I do enjoy using Mpacs. It's a good system just wish it ran a bit faster.

Pros

It's easy to navigate. relatively intuitive.

Cons

If the internet fails, Mpacs crashes and there's no autosave feature, meaning any work is lost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Knipe

10 Yrs +

2016-02-16

Easy to use and user friendly software system which covers our needs

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ryan White

Mpacs Review

2019-03-14

Overall the experience has been positive, I've used various insurance platforms in the past and i found it easy to learn.

Pros

I find it very easy to navigate around the system and did not take long to learn.

Cons

It would be useful to have system web based so we can access it outside the office. At the moment we can only use it in the office

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Vanessa Martins

Review

2019-03-11

Pros

It's simple and organized and easy to use.

Cons

Sometimes after some updated on the system mpacs gets really slow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael McQuade

Excellent software, user friendly system.

2019-03-08

Excellent system, very few issues! All positive

Pros

Clear and easy to use, not to technical.

Cons

Nothing, no complaints!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Knipe

MPACS

2019-03-13

having used the system for over 10 years it has grown with our business with no effort

Pros

Easy To use Good functionablity East to add on new features

Cons

Woukd like to be able to use it on a ipad so we cna use it offlice and at trade shows rather than using a lap top

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
TIna Manning

ICW Mpacs

2019-03-14

Allows me to enter requests and manage my work easily.

Pros

It is very easy to navigate around the system and different tabs.

Cons

The time it takes for the system to save a diary note.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more